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BMW
- Automotive
- Lafayette, IN
About this business
Location details
320 Sagamore Pkwy S, Lafayette, IN, 47905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dealer Lied Dealer told me the Chevy Equinox I was purchasing was an All Wheel Drive.....it isn't. Very Uncool!! I probably over spent by a couple thousand because of this.
Business response:
Thank you Brian for taking the time to reach out and letting us know about your experience with us. Customer Service is our number one priority so your review is extremely concerning to us. I will inform management right away but would like to also go over this in more detail so I can make sure I'm on the same page. My name is Smile Meade and I am a Customer Car Advocate here at DeFOUW. Please email me at smeade@defouw.com at your convenience. Again, we appreciate your feedback and I eagerly await your reply. Sincerely, Smil... read more
Turned Away For Service On My Silverado Had a 1pm 4/19/19 appointment set for a alignment on my 2014 Silverado today. As soon as Chad found out it had a leveling kit on it, he put me on hold, came back and turned me away and said they wouldn't do it due to the lift.... The truck is no bigger than any truck they sell on the lot!!! LOL I was at a loss for words!! I'll be in the market for a new Silverado soon..... Guess where I will not be buying from.....I'd be afraid of dealing with their service department in the future!
Business response:
Thank you JB for taking the time to give us feedback on your recent visit at DeFOUW. First off, on behalf of our entire team, I want to sincerely apologize for your experience and any inconvenience it may have caused. Customer Service is our number one priority so your review is extremely concerning to us. Management is aware of this situation but I would like to discuss what happened in further detail. When it is convenient can you please email me at smeade@defouw.com? Again, my sincerest apologies for your experience JB. I... read more
Chevy Malibu Noel Evans is the reason I walked out of there today with a car! What a great salesman! I’ll be back because of him! That’s for sure, what a great salesman thank you
Business response:
Wow! What an awesome review! Thank you so much for taking the time to share your excellent experience with Noel! We appreciate your business and we look forward to working with you again.
Chad Troxell is the best saleman I have ever met. I have recommend him to everyone at my job. So if you need help contact Chad Troxell, Lafayette Indiana. DeFouw is the only place I will go now, and I have passed out Chad's card to everyone. He is very knowledgeable
Business response:
Hi Linda, Thank you so much for the kind words. We appreciate it and I know Chad does as well. We appreciate your business and look forward to the opportunity to earn it again. Sincerely, DeFOUW Team
Disappointed Bought a pickup truck there called them because a week later four-wheel-drive was not working correctly they told me they couldn't help me and wouldn't even service it because they don't service fords call the salesperson he told me to contact service service told me to hang up and call back the salesperson needless to say I got it fixed at a different dealership
Found our Forever Dealership! Upon arriving at Bill Defouw Chevrolet, my wife and I were looking for a pre owned truck. We worked with Matt and Joe, who were excellent. A short time later we drove away in our Brand New truck that fit all of our needs. We couldn't be happier. My wife and I have purchased many vehicles in our lifetime and we never drove away from a dealership feeling like we got a great deal. Not only did we drive away from Bill Defouw Chevrolet with a great deal, but we drove away with a new friendship. They ... read more
Horrible Customer Service I called on a Tuesday and inquired about a 2008 F-250. They had just got the truck so they told me they would service the truck that day and would be ready by Wednesday at 10:00 am. I drove 4.5 hours and arrived at 9:45 am to find that the truck just completed its service but no detailing had been done. After test driving, I ask them to fix the wheel alignment. While the technician was working on the alignment he noticed that the catalytic converter was missing. They informed me that they couldn't s... read more
Oil Change I had the oil changed in my 2010 Malibu and when my daughter brought it home the TPS light was flashing. It appears that when they rotated the tires they forgot to reset each of the TPS. I have a tool and reset them and the light went off.
Slow Service, clean facilities. It took longer than I anticipated. However, they also found that I had a bent tire rim and a nail in the same tire so that's a plus.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 780 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.