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BMW
- Automotive
- Spokane, WA
About this business
Location details
215 E Montgomery Ave, Spokane, WA, 99207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This review requires at least 25 words which really sucks. I had a great service experience with Scott, but I don't care much for this rating tool.
What a great crew!! But the phone system sucks - only after five calls did I reach my goal...I would ask that you get that fixed soon!
A bit of a run around for recall airbag. First had to call and order parts but couldn't without a VIN. Why send out a letter saying to come in and get it fixed if parts need ordering?
Experience at dealership was ok.. Making the appointment by telephone took two calls. First call went to voicemail,left my number, call was not returned. Second call was made the next day. Also waited 30 minutes for shuttle after a second prompt for a ride.
What a joke. You can call this place all day over and over and they will never answer. They have the phone setup you never get a front desk person or a human. You can call service never answer, call parts never answer. Leave messages no return call. Pathetic, I call BMW of Bellevue they pick right up put me on hold for a few minutes then help me right out. Spokane BMW, hire some staff and stop being so cheap.
The used 2010 F150 Super Crew I purchased on January 25, 2014 developed a loud whine in the rear axle roughly 59 days later. After contemplating the $1200 to $1500 rebuild cost, I looked through my purchase papers and found a 60 day / 3000 mile "warranty" form. I called the Lithia warranty center 800 number and spoke to a gentleman that confirmed my "warranty" and told me to take the truck to CAMP BMW immediately and start a claim. I immediately drove over expecting some flak over the problem but was met with a professional ... read more
The dealer had posted a Craigslist ad for 2007 Lexus. When we called about this 2007 Lexus, we found the ad for this vehicle had been sold, but we could come down to look at a 2010 model. We understood this to be the old bait and switch type of tactic and the 2010 model had a listed price a little beyond our planned budget, but my wife wanted to go for a test drive, anyway. We met with the sales guy on a Friday evening. He seemed to understand our budget and stated he could come down to $2500 over our stated budget price, bu... read more
Business response:
I am very sorry to hear that you were disappointed with your experience. The situation you describe does not live up to our standards of exceptional customer service and I apologize. I would be happy to speak with you and handle your experience personally so that I may demonstrate our commitment to excellence. Please contact directly at your convenience. I look forward to speaking with you. Sincerely, Mel Watson, General Manager 509.458.3288
The cup holder in my car was broken and was reported to the dealership during the 16,000 miles maintenance in June, 2013. They told me that they will let me know whether the part is in stock. I have waited for a month and received no calls. Therefore, I called back to check and they said " please feel free to come anytime, the part is in stock. It should take 15 minutes or so." It was a beautiful Saturday afternoon in August and I drove from Coeur D'Alene to Spokane (33 miles) to the dealership. After sitting there for half ... read more
Business response:
I am very sorry to hear that you have not been satisfied with your experience at our dealership. The situation you describe does not live up to our standards of exceptional customer service. I would be happy to speak with you at your convenience so that I can work personally to resolve your concern. I may be reached on my cell phone at 775-240-1753. I look forward to hearing from you. Sincerely, Mel Watson, General Manager
My fiance and I were selling my newer Honda Civic, the miles were extremely low and over all it was in good condition. We received several calls from Camp BMW showing interest in the Civic. We talked to a sales rep on the phone would told us we would get what we were asking for the car. We went into Camp BMW and were basically thrown into the shark tank. The sales rep (forgot his name) was pretentious and rude right off the bat. After waiting awhile to show him the car, he came outside, barely a word to either of us, and we ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,116 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.