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BMW
- Automotive
- Spokane, WA
About this business
Location details
215 E Montgomery Ave, Spokane, WA, 99207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Customer aware: they sell faulty BMW cars, even brand new ones! My new 2023 BMW X3 from this dealer is defective in the basic wireless communication features such as Apple CarPlay, causing me significant inconveniences. Contacted the salesman George Daadouch who sold me the car. No apology and act slowly to provide solutions. In our communication, he essentially brushed off the issue by stating that "new BMW cars can be defective every now and then. Enjoy the free warranty offered by BMW." So eventually I need to take care o... read more
Just purchased my 5th BMW. My experience with Igor Vogin was the best. I love my new car.
Business response:
Thank you for coming to see us, Beej! We have truly appreciated your support of the BMW brand over the years. Should you need anything else, please let us know. Enjoy your new BMW!
Car and customer service was great, timely and cost efficient thank you for the quick wash!
Business response:
Thank you for the positive review, Erin! The BMW of Spokane team appreciates your support.
Go somewhere else. Nothing but excuses and lies by the finance department. The Worst ever.
Business response:
Hello, thank you for taking the time to voice your concerns. I would appreciate the opportunity to gather the details of your experience so that I may provide further assistance. Please feel free to give me a call at your earliest convenience. Harry Cunningham harrycunningham@lithia.com 509-456-7847 General Sales Manager
If I could have given zero stars I would have. I communicated the following to our Sales Person, Matthew Gipson, Sales Manager, Corey Moore, Assistant GM, Harry Cunningham, and Phil Booker, the GM @ Lithia. I started this process on 12/7/22 and after getting no response, or hung up on, I continued up the chain, but after one month of no replies and no resolution I was forced to buy replacement tires at a cost of $1,500. We recently purchased a 2022 X3 from BMW Spokane and with the recent snow I had a question about the tires... read more
We have had poor service with the Camp BMW service department many times, but the most recent was the most frustrating. We have leased and bought at least 6 BMWs since 2000. Although we have been very frustrated with the service department for years, this is the first time I have actually given them a low rating. (We have always been satisfied with the sales end of Spokane BMW and have always given them a good rating.) Since I gave a low rating, I enclosed a detailed reason and never got a response, so I sent it again. Still... read more
Business response:
Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional and top-tier experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Fixed Operations Manager Karl Peterson karlpeterson@lithia.com 509-444-0978
Matt Gipson was exceptional! He was knowledgeable, helpful and we never felt pushed or pulled in any direction throughout the entire process. He helped make our car buying experience one of a kind. His service and patience has made a customer for life!
Business response:
Hi, Thank you for the review! We are glad your time with us was helpful! We look forward to seeing you again here at BMW of Spokane!
Excellent service by Josh in the Service Department. He totally went the extra mile and I certainly appreciate it. Thank you.
Business response:
Hi, Thank you for the review! We are glad your time with us was excellent! We look forward to seeing you again here at BMW of Spokane!
Horrible experience with your web site Discount OEM BMW Parts. I purchased over $450 of parts, was quoted shipping and they processed my credit card. The next day they cancelled my order because they said hipping would cost $400 to ship. I am in supply chain and have ordered these types of parts before and have other websites that would ship for $102, however chose this dealership because the parts were much less. They lied to me saying USPS/UPS and/or Fed Ex would not take the shipment. I consider this fraud and I will not ... read more
Business response:
Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below. Harry Cunningham 509-456-7847 General Sales Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,116 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.