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BMW
- Automotive
- Spokane, WA
About this business
Location details
215 E Montgomery Ave, Spokane, WA, 99207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Only local option" Normal Lithia, basic service nothing special. If there was anything closer then two hours away, I would have a choice. The new receptionist was nice and the most courteous person I dealt with.
"car was on recall" Drove car from Great Falls MT for recall items. Had no AC and was 111 degrees. Was able to make appt. time and took 3 hrs for repairs.
"Broken dip stick in Mini Cooper engine" This service department went above and beyond. Our dip stick broke off half way in the engine. The mechanics worked together to extract it so as to not have to pull our supercharger to get access from below. They worked so hard to do the repair at the lowest cost to me. Had they needed to remove supercharger my bill would have been $800 more Thank you for your professionalism.
"Dissatisfied " The service department appears to be uninviting in regards to customer service. Brought the vehicle in for annual service and the service advisor completed inputing all the information, (did not ask if I had any other issues with car). Then I remember an issue with the car and while we walked to the vehicle and I showed him the problem he commented I wished you have told me this before now I have to redo inputing the information. As a long term customer or not...I felt I inconvenience him. I also did not get ... read more
"Oil change on 1 year old suv" When I bought my X3 from this dealership last year I was very impressed with their service, as I had after factor additions I wanted installed. But I wasn’t very impressed this time. Granted I did arrive 20 mins late, but the service rep made it very clear that bc of that my 1 1/2 hour oil change would now take 4 hours. Thankfully I had a ride bc I was there at 1120 and was not called until 450 saying my car would be done in 15 mins. He was pretty rude, which I would understand if there were a ... read more
"Oil change on 1 year old suv" When I bought my X3 from this dealership last year I was very impressed with their service, as I had after factor additions I wanted installed. But I wasn’t very impressed this time. Granted I did arrive 20 mins late, but the service rep made it very clear that bc of that my 1 1/2 hour oil change would now take 4 hours. Thankfully I had a ride bc I was there at 1120 and was not called until 450 saying my car would be done in 15 mins. He was pretty rude, which I would understand if there were a ... read more
"You are stuck with them." This is the only BMW service center within 300 miles, so you do not have a choice nor is there any other real competition. Therefore the service is fine, but they are extremely over priced. It is amazing the about a year ago they recommended that I needed new breaks and I looked at them and they appeared to be fine. This time my brakes are just fine. Air filter suggested replacement at 53.95. The most expensive filter I could find on line was 27.00. Same with the cabin air filter at 76.00 and the c... read more
"Engine cover not put back on properly" After driving my car home from picking it up at the dealership, I popped the hood and noticed that the engine cover was not secured properly the way it was when I took it in. I also noticed they left the engine cover extremely dirty with residue as if they didnt wipe or clean it up at all. I am extremely happy with the service that BMW of Spokane has provided to me but I would have liked if they could of cleaned up under the hood a little better and made sure everything was put back th... read more
"Service Department rating" Pretty good service department. Have seen better interaction regarding services to required and although not dealing with he service - the refreshments could be better. A small basket with some packaged cookies and bars and one apple. The coffee machine is nice. Sugar substitute would be nice to have. Just recommendations for those of us who choose to wait while our car is being serviced.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,116 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.