This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Spokane, WA
About this business
Location details
215 E Montgomery Ave, Spokane, WA, 99207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This company sold me a 750i with a leaking intercooler line that was a $3000 repair that the extended warranty they mislead me to buy didn't cover it all. Next they failed to safety it correct as they have sold me a vehicle with unsafe tires for the vehile. I have no spare or jack and for $60,000 you would thing would all be there. I have called many times with no luck. This is a horrible company down to sales department.
Business response:
Hi Josh, thank you for the opportunity to earn your business. Our goal is to provide first-class service and have customers feel safe in their new vehicles. I apologize for the inconvenience this has caused and would like the opportunity to help. When you get a chance, please contact me at the number below. Sean Perry 509-770-0334 Assistant General Manager
"Worst car buying experience I have had in 2 countries...." Worst car buying experience I have had in 2 countries. No service, no information on warranty purchased (still don't even have name of company after contacting dealership multiple times), wrong title work, waited almost 3 hours to write a check for full amount even though information requested was sent hours before I arrived. Received key fob with dead battery, no walk around of features, no follow up. I would not recommend this dealership and will never purchase fr... read more
Business response:
We’re sorry to hear your service was not satisfactory! We’d love to learn how we can improve. Please call us at 877-548-4427 to reach our corporate Lithia Cares team or 509-368-7839 to speak directly with General Manager Jim Baughman so we can provide a solution to this issue.
"Worst experience with a sales staff I've ever had" I'm currently in the Seattle area but one of BMW of Spokane's cars interested me. I contacted Robert Fayant about the car, he sent me some information and it was exactly what I was looking for. I ask him for the best price he could do on the car and he told me that he could only take a few hundred off because the car was priced below the trade in value. I thought this was weird, so I looked the car up on KBB and NADA and the trade in value was $3K and $6k less than the aski... read more
"Horrible" Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it was an awful experience! The only time they were friendly was getting us to sign the lease papers! My son had leased a BMW in Columbus, OH and they were totally about customer service. When he turned it in there were no extra charges and he had totally ruined his rims. Our BMW had less than 15,000 miles in 3 years and was in mint condition. But 3 of the tires had been... read more
Business response:
We're disappointed to see you've been dissatisfied with your experience here but we've done everything possible to try and assist. The issues with the damages and the charges were not determined by us here at BMW of Spokane but rather by BMW. We just facilitated the turn-in of the vehicle. It is BMW's policy that for the original owner there is complimentary maintenance offered and the customer must complete all maintenance due prior to term or they are charged, we moved our service schedule to complete it so you were not ch... read more
"Great car, horrible service department" I purchased my car, new, two years ago from Spokane BMW. It is the best car I have had. Taking the car into the BMW Spokane service department is like playing Russian roulette, though. Every time I have been to their service department (six times so far) , they have made errors. Some errors were minor. Some errors more major. They took responsibility for their error one of those times. The rest of the errors I was left to take care of and pay a mechanic (not BMW mechanic) to fix the p... read more
Business response:
While pleased to see you had a quality sales experience, we're disappointed the same can't be said about your experience with our service team. I'd like to speak to you about this further and learn more about where we've fallen short, as your business is extremely important to us. Please contact me when you have a moment. I look forward to speaking with you. Regards, Phil Brooker General Manager pbrooker@lithia.com
"From a 10 to a 0 over night!" I cannot believe how disappointed I am in this dealership. They will not even return a phone call! It's worse now than before! I took it to them THREE separate times and the first two they were amazing, the third is like they are a completely different company. Not only did my car come back to me worse than it was before I dropped it off it smells. They have no problem calling you back when it's time to take your money. I am just so let down.
Business response:
Thank you for bringing this to our attention. Communication is very important, which is why this is disappointing to read. I'd like the opportunity to speak to you about this in greater detail, as both your opinion and business are extremely important to us. Please contact me when you have an opportunity to speak. Regards, Phil Brooker General Manager pbrooker@lithia.com
"rip Off" I recently brought my daughters car in for service, I was already diagnosed the vehicle and had the codes, I was quoted $700 by a local dealer who recommended I take it to the Blw dealer in Spokane, here I was initially quoted $1400, after some haggling I was told I would get 10% off, I played this , told the service writer Steve to call me to get paid, he gave my daughter a loaner, when the car was fine, he tried to bypass me and sent the car to my daughter with a $1900 bill, I am out of state so I called Steve. H... read more
Business response:
It was a pleasure speaking with you and as I mentioned when we spoke, there was no malice intended. We'll be looking into this further and working to make sure that things like this don't happen again. I appreciate you taking the time to discuss this with me and please don't hesitate to contact me should you like to discuss this any further. I'm here to help. Regards, Phil Brooker General Manager pbrooker@lithia.com
"Trying to get a recall done has taken multiple trips" The service department tries hard, and they always wash the car, but I really wish they would just fix the recall. So far I am on my third trip to try and get a recall fix for an airbag seat sensor. I scheduled the first recall attempt, and after the visit it was stated that they did not have the needed part, and they would order it and reschedule. After 3 weeks, they called that the part was in, and I scheduled the second visit. After the second visit the receipt said t... read more
Business response:
We're disappointed that you've not been satisfied with the level of service provided by our service team. We understand your frustration and we're working our hardest to get these issues resolved once and for all. Both your opinion and business are very important to us, which is why I'd like to speak to you about this in further detail. Please contact me when you have an opportunity. Regards, Phil Brooker General Manager pbrooker@lithia.com
"Friendly, knowledgeble staff" I went in for a warranty issue. They stayed in communication the whole day. Text me contact numbers in case I had a question and even washed my car before I picked it up.
Business response:
We thrive on positive feedback from all of our guests and are thrilled to hear you had an amazing experience! We appreciate your business and we can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,116 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.