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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Excellent " Fernando is always extremely helpful. He provides timely feedback and updates on the status of the service being performed on your vehicle. BMW of Sarasota should feel very lucky to have such a competent team member.
Business response:
Thank you so much for your wonderful review, Robert!
"Professional response to my problem " Situation was handled quickly and with a great team approach. Maria and Greg were very proactive. Both showed concern for my problem and handled it well.
Business response:
We're happy to hear you enjoyed your visit with us -- thank you!
"Outstanding service" The service advisor Tiffany was able to get me an appointment last minute plus get me a loaner vehicle on less than 30 minutes notice being I was leaving for vacation the following day and needed my vehicle for the trip. The service department was able to replace the broken sensor, which broke the night before, in about two hours therefore making it possible to use my vehicle instead of having to rent a vehicle for a week. Tiffany is a great asset to the service department along with Juan and they shoul... read more
Business response:
Walt, we are thrilled to have earned your full five stars -- thank you!
"Nit Picking" Car brought in to reinitialize the sun roof controller. This is done by briefly disconnecting the battery, but doing this requires resetting the preference setting in iDrive to re-enable Apple CarPlay. This was not done, so I had to do it myself. Not a serious problem, but I would have given 5 stars if the service department had caught this.
Business response:
Thanks for your feedback regarding re-setting iDrive; we will share it with our team. We're glad that besides this issue, you had a positive experience -- thank you!
"Routine service " The team is very consistent at being friendly and welcoming, very consistent. The only potentially negative part of the servicing experience is the wait. Regardless of an appointment or the complexity of the work needed, it’s always been a 2 hr wait. So, expect super friendly staff, a well stocked waiting area, and a significant wait.
Business response:
We're sorry for the lengthy wait time and will see what steps we can take to improve. Besides that, we're glad that the rest of your experience with us was a good one -- thank you!
"Service repair" Very informative and feedback. Car washing could have been a little more detailed (smudges on driver door from greasy hands) but Valentina was very efficient
Business response:
We apologize for the smudges and will take care not to repeat that mistake. Thank you for your full five stars!
"Svc Eval" Tiffanie did a great job Professional Friendly And timely Accurate Knowledge or had resources to find answer to my questions on the bill and or to find out what the future repaired would cost
Business response:
Thank you for your great review! We're glad that Tiffany took great care of you!
"Software plus regular maintenance " Prompt service....great loaner....vehicle was washed and vacuumed. Stress free process, so the process went smoothly, good visit wit the management. Looking for x7 or X5 in the fall.
Business response:
Thanks for the excellent review! We look forward to seeing you again when you're ready for your X7 or X5!
"A Lesson in Customer Service A+++" The moment I walked in the door, I had the best car buying experience of my life. Eric Reeves was professional, informative and patient. Although not ready, I was treated with respect, test drives and just the right amount of follow up. He worked diligently to put me in the right car. Jonathan Parker handled all our finance needs and purchase documents efficiently and kept us fully informed. Love my new BMW X5. The entire experience was outstanding.
Business response:
We pride ourselves on excellent customer service and are so pleased to have earned such high praise from you! Thanks for your incredible review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 a.m.