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BMW
- Automotive
- Minnetonka, MN
About this business
Location details
15802 Wayzata Boulevard, Minnetonka, MN, 55391, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Purchased new BMW X5 at BMW of Minnetonka Had a great experience purchasing my new BMW X5. I worked with Alex Tamarkin and it was a real pleasure. He is professional, personable, and fun to work with. I’m thrilled with my new vehicle and glad I worked with Alex.
Judgements made just now I am a woman that walked in with my 16 year old son today. I was ignored, (Watching others get asked if they needed help) looked at by many sales people after getting in an out of 6 different vehicles. After 23 minutes I finally went up and asked for a sales person! I finally got a sales person after I asked for help! , he came towards me and asked how he could help...... NEVER said his name or asked mine!!!!!! I stated I wanted to test drive an X5 and an X7. He said ok I’ll be back in a Minute..... ... read more
Purchase of replacement car A good experience because of a friendly and effective service from the Sales Rep. It took a little too long for paperwork to be processed.
Leasing a BVMW over the internet Heather Purrington (Internet Client Advisor) made the process of leasing a BMW over the internet simple, efficient and a dignified process. If you have done your research and know what you want, call Heather.
Do not recommend Do not recommend. The buying process was a hassle. The communication was never transparent and seriously lacking. Had to go back and forth constantly for the most obvious and simple issue like worn out tires, missing floor mats. Sales person was perfect example of a used cars salesperson. Never again.
Awful service experience (again) The service at this dealership has been atrocious and even attempting to speak to a manager about it has been worse. On at least 3 occasions I’ve had appointments take more than twice the amount of time they said it would. Mind you, these are supposed 1 hour appointments that have taken 2.5+ hours of waiting around at the dealership. After asking the service rep to find me a manager to talk to about this, she wandered around for 30+ minutes and STILL wasn’t able to find a manager for me to ta... read more
Do not trade a car to this dealer Dealer did not transfer title properly or based on state statute and i have been getting out of state toll bills for over a year. DMV, AGs and toll authorities won't help. they threaten your credit. dealer does nothing to help. worst service ever.
A sad story I purchased a 2018 BMW xDrive 30i from the dealership. The SUV included the convenience, driving assistance, driving assistance plus, premium and executive packages along with a trailer hitch, front ventilated seats, and Harmon Kardon surround sound. The on the road price I received, in writing, was $56,000. The credit application process was easy, but the dealership mismanaged the entire process, which took hours to sort out on the Saturday before Mother's Day. When we arrived at the dealership the followin... read more
Business response:
While it is always BMW of Minnetonka's intent to provide an excellent customer experience there are times that does not happen. It is times such as this that we try and do the right thing and compensate our clients for any inconvenience or problem that may have arisen. In this case apologies were made, the misunderstanding in the finance office was promptly corrected, the customer was charged $56,000.00 as agreed upon, lunch was bought while the correct car was detailed for delivery and a $1,500.00 price adjustment was ... read more
Bite Me I was ignored for 20 minutes in the dealership and was only spoken to as I was walking out the door. Salesperson then became very pushy and a bit demanding. Enjoyed leaving and buying elsewhere -- the experience was much better!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,085 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.