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BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Great service from Nancy! " Nancy was able to have the team evaluate the issue and also provided a loaner car while the service was performed. Nancy updated me without having to follow up
Business response:
Thank you, BSweet, it's our pleasure to serve your automotive needs! I will make sure to share your great feedback with Nancy and our team! Thanks for being part of the Fields family! Best Regards, Frank Fernandez, GM.
"Great experience" I think the experience you receive from the dealership when taking your car for service is also as important as the experience you get from driving a BMW. Nancy has been my service advisor for almost 4 years and she is simply phenomenal. It’s very clear and noticeable that she takes a lot of pride in what she does. Management should be very proud of her, especially her commitment to the most personalized, caring and individualized service possible. I would also like to recognize Al Smith. Great guy and ter... read more
Business response:
Hi, Ramon, thank you for sharing your wonderful feedback. We are delighted to learn you enjoyed your experience with our team. Our number one priority is to provide our customers with the best possible experience. On behalf of our entire team, thank you for trusting us with the care of your vehicle. We look forward to serving you in the future. Best Regards, Frank Fernandez, General Manager.
"Excellent Service Advisor" Hello my name is Daniel Escobar, I purchase my vehicle a 328d in July 2014, I encounter several problems with my car at first, but thanks to the exceptional and excellent service provide by Nancy Hernandez and her Manager, my situations has been taking care with great efficiency. And for that I'm very thankful, and I will recommend future customers to purchase from this dealer.
Business response:
Thank you, Mr. Escobar! Our number one priority is to provide our customers with the best possible experience. On behalf of our entire team, thank you for trusting us with the care of your vehicle. We look forward to serving you in the future. Best Regards, Frank Fernandez, General Manager.
"Awesome Service Advisor" Mr. Ramos made the visit pleasant by being courteous and receptive to my concerns. He explained the time needed to complete the work and what could potentially be the problem. Very knowledgeable and his customer service skills are unequalled.
Business response:
Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Frank Fernandez, General Manager.
"Service." Went to service. Eric ramos is the go to guy. Make sure you ask for him. Super professional staff, this is the place to buy and service your car. Thank you guys
Business response:
That’s wonderful to hear, Luisjomartinez, and certainly what we strive for with every visit! If there is anything further we may do to enhance the quality of your ownership experience with us, please don’t hesitate to ask. Kind Regards, Frank Fernandez, General Manager.
"Amazing " Thank you BMW and thank you Mike C. in the service department you are amazing now Inknow why BMW is the best !!! Congratulations guys !!! You are the best!!
Business response:
Thank you - I will be sure to pass your kind feedback along to Mike C. and share your wonderful words with our team. If there is any way we may further elevate your experience with us, please let me know how we may help. Best Regards, Frank Fernandez, General Manager.
"Always a pleasure heading to the dealer" I always enjoy my trips here. They are friendly and make me feel so welcome. Never had a bad experience and been going here for a couple years.
Business response:
Thank you, Mr. Wilson, for sharing your comments about your experiences with us! We certainly appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Frank Fernandez, General Manager.
"Vacation " Had an emergency on vacation. Called and was gotten in for service immediately. Could not have asked for more. Everyone at the dealership was wonderful!
Business response:
Thank you and I'm glad we were able to fit you in. We do take pride in catering to our customer’s needs the best way we can. If there is any way we may further enhance your experience with us, please don’t hesitate to contact me. Sincerely, Frank Fernandez, General Manager.
"Great team,great service,great customer service," Everybody is so helpful there Whenever I visit this service I see professional ambience. Service manager Nancy Hernandez is awesome. She is the jewel of that business.She runs everything there smoothly with a great success. Thank you so much to everyone in team.
Business response:
Thank you for your kind feedback, Alan. I’m certain our entire staff enjoyed catering to your needs as much as you enjoyed your visit. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back in the future. Kind Regards, Frank Fernandez, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.