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BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Outstanding " I called in the morning and Nancy Hernandez was extremely helpful and polite . She got me in the same day and out within hours. She did everything she said she would in calling me back. I have several businesses and would love to have a great employee like her. I will be back.
Business response:
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to serve your automotive needs and certainly appreciate your business. Thank you for choosing Fields. Sincerely, Frank Fernandez, General Manager.
"Smoth " It's was all as expected and promised. Staff was courteous and helpful. Job was finished in expected time. So in nut shell very smooth experience
Business response:
Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews like yours. We will be sure to let our team know that they made an impact on your visit. We look forward to serving your automotive needs in the future. Warm Regards, Frank Fernandez, General Manager.
"Be Nice" Wonderful service department. I couldn't have been happier with my BMW's service and really liked my service advisor. I was taken back by how rude the other customers were acting towards the service advisors. I felt bad for them having to be abused by discourteous entitled customers. Be nice....and you will be treated in kind.
Business response:
Thank you for taking the time to review your experience with us. I am very happy to hear that our staff made your experience great. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Thank you for making Fields BMW your automotive choice. Warm Regards, Frank Fernandez, General Manager.
"Oil Change BMW" Overall the dealership was easy to work with and the job was completed in a timely manner. My two points of feedback is that I was the dealership have out complimentary loaners like Audi and Mercedes for those that are getting a service done. It is an easy way to market different vehicles and a nice service for those that have paid a large amount of money to buy the car. Second, I was shocked that the shuttle was an old van and not a BMW. Seemed crazy to me that I was dropping off a luxury vehicle and then g... read more
Business response:
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that parts of your experience didn’t meet your expectations. This is critical feedback and I would appreciate the opportunity to discuss your concerns in more detail. Please feel free to contact me directly at (407) 628-2100, or you may email me at frank.fernandez@fieldsauto.com. Thank you and I look forward to speaking with you. Kind Regards, Frank Fernandez, General Manager.
"Awesome experience " I recommend this dealership. Unlike Mercedez or Lexus they have different plans to work with your situation. I had a really bad negativity in the car I was trading in but they still helped me and managed to work it out. Michelle was of great help !
Business response:
Thank you, Juan12, and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. We appreciate both your kind words and your business. If there is any way we may better serve you moving forward, please let me know. Sincerely, Frank Fernandez, General Manager.
"EXELLENT CUSTOMER SERVICE " I went into the service center to maintenance my vehicle & as soon as i walked in the door Nancy Hernandez greeted me with a smile on her face and made me feel welcomed. My car's mechanic, Kevin was also very knowledgeable. He not only told me what was wrong with my car, he educated me on the issue & told me how he was going to fix my car. I knew my car was in good hands. They washed my car and left it looking brand new again. I no longer have to fear leaving my car in the hands of a lousy mechan... read more
Business response:
Thank you and what amazing news! I'm delighted you are enjoying the complimentary amenities we provide. I will be sure to pass your kind feedback along to both Nancy and Kevin, and share your wonderful words with our team. If there is any way we may further elevate your experience with us, please let me know how we may help. Best Regards, Frank Fernandez, General Manager.
"Service" I brought my car in on a Saturday, and the team took great care of me and got my car in and out relatively quickly considering I had no appointment.
Business response:
I appreciate your positive feedback about our dealership, Gcos. We do take pride in catering to our customer’s needs the best way we can. If there is any way we may further enhance your experience with us, please don’t hesitate to contact me. Sincerely, Frank Fernandez, General Manager.
"Amazing Experience" I had the most pleasant experience purchasing my new car. Jason Price made it easy. He really listened to what I needed. I ended up getting a vehicle that I am incredibly happy with. I will definitely be going to see Jason at Fields for all my future purchases.
Business response:
That's great to hear! Thank you for making us your automotive choice! I’m certain our entire staff enjoyed catering to your needs as much as you enjoyed your visit. Please check out our Facebook, Twitter and other social pages for promotions that you might be interested in. We look forward to serving you in the future, as always. Thank you for choosing Fields. Sincerely, Frank Fernandez, General Manager.
"Another great deal!" This is my second deal with Fields South Orlando, and I will keep coming back! I live in Sarasota and none of the local dealers can beat Fields deals. From start to end, painless transaction, Jason my sales person went above and beyond to find exactly what I was looking for and the price I wanted to pay! Don't waste your time, Fields is simply THE Best! H.F
Business response:
Thank you, H.F10, for taking the time to review your experience with us. I’m am very pleased to hear that our staff made your visit pleasant and I will be sure to share your kind words with Jason and our team. Please check out our Facebook, Twitter and other social pages for promotions that you might be interested in. We look forward to serving you in the future, as always. Thank you for choosing Fields. Sincerely, Frank Fernandez, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.