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BMW of Lincoln
- Car Dealers
- Lincoln, NE
About this business
Location details
6741 Telluride Drive, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst car buying experience I have had. Very very poor communication. Not transparent at all. I would not recommend this company to anyone.
Business response:
We appreciate you sharing your feedback and understand how important open communication and transparency are throughout the vehicle purchase process. We are committed to providing every customer with a professional and informative experience, and we value comments that help us continue strengthening that commitment. If you would like to speak with us directly, please contact Steve Kurtz at SKurtz@HuskerAutoGroup.com.
I recently purchased a used 2025 Toyota Sienna online and live about 500 miles away, so I relied heavily on the dealership to be fully transparent throughout the process. While the transaction itself was fairly smooth, I was disappointed to discover after delivery that the vehicle did not include floor mats or a second key. At no point during the buying process did Collin from sales, Colton from finance, or Justin the sales manager disclose that these items were missing. Replacing them cost me around $800, which I believe sh... read more
Business response:
We appreciate you sharing your feedback regarding your recent purchase experience. Our team strives to provide clear communication and transparency, especially for remote transactions. Input like this helps us improve how vehicle details and expectations are communicated throughout the process. For further assistance, please reach out to Steve Kurtz at SKurtz@HuskerAutoGroup.com.
Will never go there again totally disorganized very dishonest and belittling. Have a problem returning calls. Cant understand how they stay in business with their actions and attitudes
Business response:
We regret to learn about the challenges you experienced with our organization and communication. Your feedback about feeling belittled is taken seriously, as we strive to treat every customer with respect and professionalism. We recognize that your experience fell short of the standards we aim to maintain, and we want to make this right. Please contact Bryan Niebrugge at 402-479-7600 or bniebrugge@huskerautogroup.com so we can discuss your concerns directly and work toward a resolution.
Service department was incompetent and dishonest, will never go back. They broke an engine bolt, said it couldn’t be fixed, and I would have to buy a new engine. Refused to accept any responsibility or try to fix their mistake. Took car to a local mechanic and he drilled out broken bolt and replaced without a problem. Dealership management provided no assistance. Now driving to Omaha for all services. Strongly recommend going anywhere but the Lincoln BMW dealership
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our service department left you feeling this way. We appreciate you bringing this to our attention, and we would like the opportunity to understand more about what happened and discuss the concerns you’ve raised. Please reach out directly to Jason Masek at 402-318-5145 so we can review the details further. Your satisfaction is important to us, and we’re committed to listening and learning from experiences like yours.
Rushed me out the door before I could do a third party inspection on a used car. I got the car inspected after and it has corroded parts which I had to pay for you. Not cool at all! I would never recommend this place ever.
Business response:
Thank you for sharing your feedback. We apologize for the experience you had and understand how frustrating it must be to have issues with a vehicle after purchase. It’s never our intention to rush customers through such an important process, and we regret that you felt pressured. We would like to address this situation and discuss how we can make it right. Please contact Bryan Niebrugge at 402-479-7600 or via email at bniebrugge@huskerautogroup.com. We value your feedback and the opportunity to resolve this matter.
They sold me a car with remote start. The remote start function didn’t work because they didn’t have the second key. I had to have the car reprogrammed which cost me extra money and they were not willing to work with me at all to make it right.
Business response:
We apologize for the inconvenience you experienced with your remote start and for any frustration caused. Please reach out to Bryan Niebrugge at 402-479-7600 or bniebrugge@huskerautogroup.com to discuss your concerns further. We appreciate your feedback and the opportunity to address this matter.
Tried to sell us a car for more money than they had advertised then we walked out over they won't come down 500 dollars
Business response:
Thank you for taking the time to share your experience at BMW of Lincoln. We apologize that the advertised price for the car did not match the final offer we presented. We strive for transparency in our pricing and understand your frustration. We'd like to discuss and understand this situation further and see if we can find a solution that meets your expectations. Please reach out to Bryan Niebrugge, at 402-479-7600 or bniebrugge@huskerautogroup.com at your earliest convenience. Thank you for your understanding.
I filled out a credit app on line and was told I would get a reply if I was approved.I didn't receive a reply so I arranged a loan thru my credit union but had to pick up the check in Omaha.When I arrived at the dealership I was told I would have to pay an extra 750 for the car if I didn't finance through the dealership. I was also told that there was no penalty for early payoff then told I have to keep the loan for 6 months or still be charged 750. Had I not driven 260 miles I would not have bought the car.Now I'm at the li... read more
Business response:
Hi there, we're truly sorry to hear about your experience with us. We strive to provide transparent and efficient service, and we apologize for falling short in your case. Please reach out to Bryan Niebrugge at 855-971-8339 or Bniebrugge@huskerautogroup.com at your earliest convenience.
Went in to look at a BMW 530i advertised on a few sites. It was sold when I got there. Salesman didn't know it wasn't available, but took the time to find out, and then find me a 545i in the same price range. We took the 545i for a test drive, and I told Todd that I thought the price was more than I wanted to pay for a car. THe "sales manager" said they'd give me a good deal on the car, before I took the test drive. I have little, to no, patience for the back and forth game with sales managers. I find it just to be a tactic ... read more
Frequently asked questions about BMW of Lincoln
How is BMW of Lincoln rated?
BMW of Lincoln has a 4.6 star rating with 2,235 reviews.
When is BMW of Lincoln open?
BMW of Lincoln is closed now. It will open at 8:30 a.m.