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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Recommended Recommended
I had my car serviced here for routine maintenance, and it turned out to be a very frustrating and disappointing experience. After I picked up my car, I immediately noticed a strong gas smell when using the AC. I returned to the dealership same day. After a simple maintenance appointment, they found out the oil cap wasn’t put back on, which caused oil to spill on my engine. On top of that they removed my old cabin air filter but didn’t replace it. If I hadn’t specifically asked them to check, I would never have known. I... read more
Business response:
We apologize for the issues you experienced during your recent service visit, especially given the health concerns you mentioned. Safety and proper service are top priorities, and your feedback will be shared with our service team for review. We appreciate you acknowledging Crystal’s efforts and are glad she was able to assist, but we understand that the overall experience fell short of expectations. Please don’t hesitate to reach out if you would like to discuss this further. Victor Negron Service Director 850-972-8564
Bob Tyler Toyota has been nothing but a nightmare to deal with. My husband and I purchased a 4Runner with a service package that was supposed to include free oil changes and tire rotations. Instead, we were charged every single time. When the mistake was finally caught by one of their own employees, we were promised a refund check that never arrived. For months (close to year), I’ve called over and over, been transferred around, and told “someone will take care of it.” To make matters worse, when I finally spoke with Dana T... read more
Business response:
We are sorry to hear about your experience and understand how frustrating this situation must have been. Your feedback is important, and we want to ensure concerns like this are reviewed thoroughly. Please reach out to me directly so we can address your case. Andrew Murrill General Sales Manager
I hope nothing goes wrong with whatever you buy or the customer service department will tell you nothings wrong it’s supposed to violently pull to the right. They said it was the tires they put on and did nothing to correct it. Now with new tires I put on it’s still pulling to the right to the point where when I’m stopped the wheel turns to the right by itself. Worst dealership ever
Business response:
We are sorry to hear about your experience and the issues with your vehicle. Your feedback will be shared with our team for review. Please reach out directly so we can discuss your concerns and review the situation further. Cory Williamson Service Director 850-972-8564
I took my Tacoma to Bob Tyler Toyota on Friday 8/8/25 to get an oil change and a tire rotation. The service advisor that greeted me seemed annoyed, wasn’t very helpful, and sort of rude. The truck was not driven at all on Saturday. My husband was moving the truck on Sunday and noticed the engine did not sound normal. It was late and dark so he said he would look at it Monday after work. I took a different truck to work Monday just incase something was wrong. When he got home from work he was going to take the Tacoma to the... read more
Called ahead to see if they had a specific vehicle. Was misinformed so we wasted a trip and a few hours. Then, after telling them very specifically I did NOT want to give my personal information for marketing, they sent me 5 marketing text messages to the phone number I originally called in with. When I called and asked to speak to a manager, the kid who had put me in the system for marketing actually said “NO, but I can have someone call you back” Went in with cash to buy a truck for my mom and left knowing we’ll never r... read more
Business response:
Thank you for your feedback. We regret that your experience did not meet expectations and appreciate you bringing it to our attention. We'll review this internally to ensure better communication and service going forward. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
Showed up pre-approved for $99k and sales woman ended up ditching me for another customer and didn't even let me know herself. She left me standing outside waiting for her to get keys for one of their vehicles. Another associate had to come and tell me himself that she was assisting another customer. The entire visit at the lot was total chaos and disarray. Super disappointed.
Business response:
Thank you for bringing this to our attention. We regret to hear that your visit did not meet expectations and that you felt overlooked during your time here. Your experience is important to us, and your feedback will be shared with our team to help improve how we assist and communicate with all customers. We appreciate your candidness and the opportunity to learn from this. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
What a place, rip off, made an appointed while car was under warranty for an issue, they made appointment 2 days after warranty expired then refused my warranty over 2 days expired!!!! Wanted $165.00 just to scan it. I’ll never spend another dollar with this place.
Business response:
Thank you for sharing your experience. We understand how frustrating it must have been to schedule service while your warranty was still active, only to be told it had expired by the time of your appointment. Your concerns are valid, and the situation should have been handled with greater care and flexibility. Your feedback is being taken seriously, and we would appreciate the opportunity to discuss this directly and work through what went wrong. Cory Williamson Service Director 850-972-8564
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,783 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.