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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Tried for multiple days to get in touch with a service advisor to try to get a quote and possibly schedule an appointment to get a new set of tires. I left multiple voicemails with service advisor and service director and never received a call back. Just had world Ford put a new set of tires on Toyota Tacoma. It only took me calling them once.
Business response:
Thank you for sharing your experience. We are sorry to hear you had trouble getting in touch with us. We understand how frustrating it can be when you are trying to get a quote and schedule an appointment, but do not get a response. We definitely missed the mark here, and we appreciate you bringing this to our attention. If you would like to give us another chance, please feel free to reach out directly. Cory Williamson Service Director 850-972-8564
Horrible service, services done incorrectly, overcharged...and they couldn't care less. Cory sucks!
Business response:
We are sorry to hear about your experience and regret that your visit did not meet your expectations. Providing excellent service and ensuring our customers feel heard are very important to us, and we understand your frustration. If you would like to discuss this further, please feel free to reach out directly. Cory Williamson Service Director 850-972-8564
Do NOT put the $1000 down Bob Tyler Toyota will ask of you to EVEN negotiate a price on vehicle, incentives, financing etc. I picked out a vehicle, they gave me a decent trade in offer. I moved here almost a year ago. My out of state registration was expired by 2 months and since it requires an inspection every year for renewal I was unable to be there to do. My title was lost/misplaced during my move. They told me to get a current registration here in FL and they would apply for the title to be sent to them and in meanwhile... read more
Business response:
We appreciate you sharing your experience and understand how frustrating this situation has been. It’s never our intention to cause inconvenience, and we regret any miscommunication along the way. If there is anything further you would like to discuss, please do not hesitate to reach out. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
Talked to a associate via phone call asking about my tire warrantee was told they were still in warranty. Advised associate that if the tire repair does not fall under warranty I would go elsewhere. Get to shop and service tech (very friendly) called us after we left and said tires aren't under warranty. Never got a call back from a Chrystal, like promised by associate i spoke with last night belive her name was honestly I can't remember but it started with an A. She was not very good at customer service. Didn't ask question... read more
Business response:
We apologize for any confusion or miscommunication regarding your tire warranty. Clear communication and timely follow-ups are priorities for us, and we regret we fell short of your expectations. We value your family’s long-standing relationship with us, and we would appreciate the opportunity to address your concerns. If you will, please reach out to us so we can work toward a resolution. Cory Williamson Service Director 850-972-8564
Service department is 5 star, but don’t ever purchase a car from here. Worst car buying experience of my 53 years on this earth.
Business response:
Thank you for your feedback, Tabitha. We’re happy to hear you had a positive experience with our service department! However, we apologize for the challenges you faced during the car-buying process. Your experience is important to us, and we would like to understand more about what went wrong. Please reach out to us directly so we can address your concerns and work toward a resolution. We appreciate your feedback and hope to improve your experience. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
We purchased a brand new 2024 Tundra truck 1794 edition from #Bob Tyler Toyota on July 6th, 2024. We have been Toyota owners for years and this purchase has been a disaster from the beginning. There are two huge issues… The truck was brought out from the lot for the test drive, which was fine. We traded in a 2020 Tundra and went ahead with the purchase of the new truck. Paperwork was signed and as we were walking out the door, the sales representative, “Maggie” hands us one key fob and tells us that the other one is on bac... read more
Business response:
We apologize for any inconvenience you have experienced, Robin. We take your feedback seriously and want to assure you that customer safety and satisfaction are our top priorities. Please feel free to reach out to us so we can personally assist you and ensure that your concerns are resolved. We appreciate your patience and hope to improve your experience with us moving forward. Cory Williamson Service Director 850-972-8564
Absolutely do not recommend this dealership (especially the service department). This is the second time that I’ve gotten my vehicle back from service and they’ve left grease marks inside. I immediately point this out upon receiving my vehicle back. The advisor brings up the technician who serviced my car and I have to explain my issue. He then gets a DRY rag to wipe down the door panel and says “well, I guess I won’t get this to your liking” and threw his hands up. Mind you, my vehicle was just detailed, including shampooed... read more
Business response:
Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you encountered during your recent service visit. This is not the level of service we strive to provide, and we would appreciate the opportunity to discuss this further and find a resolution that meets your satisfaction. We value your business and hope to restore your confidence in our service department. Andreas Wolfel Service Director 850-972-8564
Shitty dealership. Good luck getting your refundable deposit back. Call corporate
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Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,783 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.