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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Called ahead to see if they had a specific vehicle. Was misinformed so we wasted a trip and a few hours. Then, after telling them very specifically I did NOT want to give my personal information for marketing, they sent me 5 marketing text messages to the phone number I originally called in with. When I called and asked to speak to a manager, the kid who had put me in the system for marketing actually said “NO, but I can have someone call you back” Went in with cash to buy a truck for my mom and left knowing we’ll never r... read more
Business response:
Thank you for your feedback. We regret that your experience did not meet expectations and appreciate you bringing it to our attention. We'll review this internally to ensure better communication and service going forward. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
Showed up pre-approved for $99k and sales woman ended up ditching me for another customer and didn't even let me know herself. She left me standing outside waiting for her to get keys for one of their vehicles. Another associate had to come and tell me himself that she was assisting another customer. The entire visit at the lot was total chaos and disarray. Super disappointed.
Business response:
Thank you for bringing this to our attention. We regret to hear that your visit did not meet expectations and that you felt overlooked during your time here. Your experience is important to us, and your feedback will be shared with our team to help improve how we assist and communicate with all customers. We appreciate your candidness and the opportunity to learn from this. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
What a place, rip off, made an appointed while car was under warranty for an issue, they made appointment 2 days after warranty expired then refused my warranty over 2 days expired!!!! Wanted $165.00 just to scan it. I’ll never spend another dollar with this place.
Business response:
Thank you for sharing your experience. We understand how frustrating it must have been to schedule service while your warranty was still active, only to be told it had expired by the time of your appointment. Your concerns are valid, and the situation should have been handled with greater care and flexibility. Your feedback is being taken seriously, and we would appreciate the opportunity to discuss this directly and work through what went wrong. Cory Williamson Service Director 850-972-8564
Tried for multiple days to get in touch with a service advisor to try to get a quote and possibly schedule an appointment to get a new set of tires. I left multiple voicemails with service advisor and service director and never received a call back. Just had world Ford put a new set of tires on Toyota Tacoma. It only took me calling them once.
Business response:
Thank you for sharing your experience. We are sorry to hear you had trouble getting in touch with us. We understand how frustrating it can be when you are trying to get a quote and schedule an appointment, but do not get a response. We definitely missed the mark here, and we appreciate you bringing this to our attention. If you would like to give us another chance, please feel free to reach out directly. Cory Williamson Service Director 850-972-8564
Horrible service, services done incorrectly, overcharged...and they couldn't care less. Cory sucks!
Business response:
We are sorry to hear about your experience and regret that your visit did not meet your expectations. Providing excellent service and ensuring our customers feel heard are very important to us, and we understand your frustration. If you would like to discuss this further, please feel free to reach out directly. Cory Williamson Service Director 850-972-8564
Do NOT put the $1000 down Bob Tyler Toyota will ask of you to EVEN negotiate a price on vehicle, incentives, financing etc. I picked out a vehicle, they gave me a decent trade in offer. I moved here almost a year ago. My out of state registration was expired by 2 months and since it requires an inspection every year for renewal I was unable to be there to do. My title was lost/misplaced during my move. They told me to get a current registration here in FL and they would apply for the title to be sent to them and in meanwhile... read more
Business response:
We appreciate you sharing your experience and understand how frustrating this situation has been. It’s never our intention to cause inconvenience, and we regret any miscommunication along the way. If there is anything further you would like to discuss, please do not hesitate to reach out. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
Talked to a associate via phone call asking about my tire warrantee was told they were still in warranty. Advised associate that if the tire repair does not fall under warranty I would go elsewhere. Get to shop and service tech (very friendly) called us after we left and said tires aren't under warranty. Never got a call back from a Chrystal, like promised by associate i spoke with last night belive her name was honestly I can't remember but it started with an A. She was not very good at customer service. Didn't ask question... read more
Business response:
We apologize for any confusion or miscommunication regarding your tire warranty. Clear communication and timely follow-ups are priorities for us, and we regret we fell short of your expectations. We value your family’s long-standing relationship with us, and we would appreciate the opportunity to address your concerns. If you will, please reach out to us so we can work toward a resolution. Cory Williamson Service Director 850-972-8564
Service department is 5 star, but don’t ever purchase a car from here. Worst car buying experience of my 53 years on this earth.
Business response:
Thank you for your feedback, Tabitha. We’re happy to hear you had a positive experience with our service department! However, we apologize for the challenges you faced during the car-buying process. Your experience is important to us, and we would like to understand more about what went wrong. Please reach out to us directly so we can address your concerns and work toward a resolution. We appreciate your feedback and hope to improve your experience. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
We purchased a brand new 2024 Tundra truck 1794 edition from #Bob Tyler Toyota on July 6th, 2024. We have been Toyota owners for years and this purchase has been a disaster from the beginning. There are two huge issues… The truck was brought out from the lot for the test drive, which was fine. We traded in a 2020 Tundra and went ahead with the purchase of the new truck. Paperwork was signed and as we were walking out the door, the sales representative, “Maggie” hands us one key fob and tells us that the other one is on bac... read more
Business response:
We apologize for any inconvenience you have experienced, Robin. We take your feedback seriously and want to assure you that customer safety and satisfaction are our top priorities. Please feel free to reach out to us so we can personally assist you and ensure that your concerns are resolved. We appreciate your patience and hope to improve your experience with us moving forward. Cory Williamson Service Director 850-972-8564
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,842 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is closed now. It will open at 8:30 a.m.