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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Can't recommend the service department. They wanted to charge me over $400 for a repair that was covered under the power train warranty. I only discovered it when the honest local mechanic i took it to TOLD me it should be under warranty. A call to the dealership confirmed that they "missed" the fact it was covered. I made (another) appointment to have the repair done, dropped the car off....only for them to call a few hours later to say the dont have the (very common) part in stock and it will get "days" before they hav... read more
Business response:
Thank you for sharing your experience. We are sorry to hear about the confusion with your warranty coverage and the inconvenience this has caused, especially after being asked to return only to then be told the part was not available. We understand how frustrating it is to deal with multiple trips, delays, and uncertainty around something that should have been handled correctly from the start. We would like the opportunity to review what happened and see how this can be addressed properly. Please reach out to us so we can go... read more
Slime balls. They clear codes to sell cars and then tell people to get lost and threaten them with various means including but not limited to calling their employers and trespassing them from the property. Go somewhere else for a new car! They aren’t worth your time, I promise. Sales men and women get stuck dealing with their managers’ poor management and crappy customer service. Notice they have to post about their “great customer service” themselves. Check BBB. There’s a reason they aren’t recommended.
Business response:
Thank you for sharing your feedback. We take concerns about vehicle condition and customer interactions seriously and expect all team members to act professionally at all times. We encourage anyone who has experienced an issue to contact our management team directly so it can be reviewed and addressed appropriately. Open communication helps ensure concerns are handled properly. Walter Schroth Sales Manager
Bob Tyler Toyota is awful. Purchased a 2022 with 43,000 miles on a Wednesday. By Saturday, the infotainment system was glitching. By Sunday, the check engine light was on. They refuse to do anything about it because I purchased as is. Do NOT buy used from here. Really- don’t buy from here period because they lack basic humanity and ethics. They are crooked and say one thing (“we will have the owner reach out”) to appease you and never intend on calling. If I could give negative stars I would. Update: Big Bully Gambi... read more
Business response:
Thank you for sharing your experience. We are sorry to hear about the issues with your vehicle and the disappointment you have felt. We strive to treat every customer with respect and honesty. If you could please reach out to us directly, we would like to review your concerns and see how we might assist you. Walter Schroth Sales Manager
Service Center stinks at BOB TYLER TOYOTA ! In Feb 2025 we took in (FWB) 4Runner for back up camera repair. Doesn't work 95% of the time. Didn't work for service at intake. Did work for tech. Didn't work when we picked it up. They fixed nothing and just gave us a report and charged us $200 for inspection. Then in Dec 2025, I called (same dealer but in Pcola) and explained I still have back up camera issue NOT working 95% of the time and didn't want to spend another $200 (Making it now $400) could I bring in. She said if... read more
Business response:
We are sorry to hear about your experience with our service center. We understand how frustrating it must be to deal with ongoing issues and additional costs. Your feedback helps us identify areas where we need to improve. Please reach out to me directly so we can review your situation and explore possible solutions. Victor Negron Service Director 850-972-8564
I had my car serviced here for routine maintenance, and it turned out to be a very frustrating and disappointing experience. After I picked up my car, I immediately noticed a strong gas smell when using the AC. I returned to the dealership same day. After a simple maintenance appointment, they found out the oil cap wasn’t put back on, which caused oil to spill on my engine. On top of that they removed my old cabin air filter but didn’t replace it. If I hadn’t specifically asked them to check, I would never have known. I... read more
Business response:
We apologize for the issues you experienced during your recent service visit, especially given the health concerns you mentioned. Safety and proper service are top priorities, and your feedback will be shared with our service team for review. We appreciate you acknowledging Crystal’s efforts and are glad she was able to assist, but we understand that the overall experience fell short of expectations. Please don’t hesitate to reach out if you would like to discuss this further. Victor Negron Service Director 850-972-8564
Bob Tyler Toyota has been nothing but a nightmare to deal with. My husband and I purchased a 4Runner with a service package that was supposed to include free oil changes and tire rotations. Instead, we were charged every single time. When the mistake was finally caught by one of their own employees, we were promised a refund check that never arrived. For months (close to year), I’ve called over and over, been transferred around, and told “someone will take care of it.” To make matters worse, when I finally spoke with Dana T... read more
Business response:
We are sorry to hear about your experience and understand how frustrating this situation must have been. Your feedback is important, and we want to ensure concerns like this are reviewed thoroughly. Please reach out to me directly so we can address your case. Andrew Murrill General Sales Manager
I hope nothing goes wrong with whatever you buy or the customer service department will tell you nothings wrong it’s supposed to violently pull to the right. They said it was the tires they put on and did nothing to correct it. Now with new tires I put on it’s still pulling to the right to the point where when I’m stopped the wheel turns to the right by itself. Worst dealership ever
Business response:
We are sorry to hear about your experience and the issues with your vehicle. Your feedback will be shared with our team for review. Please reach out directly so we can discuss your concerns and review the situation further. Cory Williamson Service Director 850-972-8564
I took my Tacoma to Bob Tyler Toyota on Friday 8/8/25 to get an oil change and a tire rotation. The service advisor that greeted me seemed annoyed, wasn’t very helpful, and sort of rude. The truck was not driven at all on Saturday. My husband was moving the truck on Sunday and noticed the engine did not sound normal. It was late and dark so he said he would look at it Monday after work. I took a different truck to work Monday just incase something was wrong. When he got home from work he was going to take the Tacoma to the... read more
Called ahead to see if they had a specific vehicle. Was misinformed so we wasted a trip and a few hours. Then, after telling them very specifically I did NOT want to give my personal information for marketing, they sent me 5 marketing text messages to the phone number I originally called in with. When I called and asked to speak to a manager, the kid who had put me in the system for marketing actually said “NO, but I can have someone call you back” Went in with cash to buy a truck for my mom and left knowing we’ll never r... read more
Business response:
Thank you for your feedback. We regret that your experience did not meet expectations and appreciate you bringing it to our attention. We'll review this internally to ensure better communication and service going forward. Paul Soderlind General Sales Manager 850-478-9999 Ext 105
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 4,051 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.