Royze A. on BirdEye
4 months ago
09/21/2020, 22:15 PM
Brady Thomas was referred to my husband and me by our realtor Aaron Brown. We reached out to Brady because our initial lender could not process our loan quickly enough. We truly wanted to work with our trusted bank but Brady and his team proved to be much more capable of supporting our home lending needs.
Brady and his team are outstanding professionals. They knew that we were first time home buyers and patiently educated and explained all that we needed to know about the home lending process from start to finish. We felt like we were all part of a team working toward the same goal with both our realtor and Brady’s team.
Starting from our very first phone call with Brady, we were immediately put at ease. We had to get pre-qualified very quickly in order to submit an offer in time. Brady turned that pre-qualification around in just one business day. From there, he explained to us the lending process, the types of information we would need to be ready to provide, and the various contingencies and risks we should know about. He also gave us an interest rate and estimated closing cost calculator which enabled us to run numbers quickly and make the right data-informed decisions.
Once we started the process with Brady, he looped in his team member Elizabeth who worked closely with us to collect and review all of our documents — and there were so many! Both Elizabeth and Brady were quick and efficient in letting us know what we needed to provide, by when, and at what level detail, etc. Not once did we have to call in for status updates. They kept us informed of any major issues and provided regular updates along the way, which was so critical for us, given the stress of buying a home.
Beyond working hard for us behind the scenes and being reliable and communicative, Brady and his team were very kind and compassionate. They knew this process was both emotional and time consuming, so they did everything to make the process as clear and as easy on us as possible, often jumping on the phone with us to talk us through any of our concerns. The process and experience working with Brady and his team was absolutely seamless.
Finally, when always said and done, Brady and his team offered to donate $250 to our favorite charity. They don’t just help their clients process one of the most important financial decisions in their lives, they give back to their community too.
We would 100% recommend Brady and his team to our family and friends and would work with him again in the future.