This profile has been claimed by the business owner or representative.
Bramgate Volkswagen - 15 Coachworks Cres, Brampton, ON
- Automotive
- Brampton, ON
About this business
Location details
15 Coachworks Crescent, Brampton, ON, L6R 3Y2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT PURCHASE A VEHICLE FROM BRAMGATE. DISASTER! Worst customer service l've ever encountered. And this is of course after purchasing a car from Bramgate. Let's just say the used car salesman Ali was ASLEEP in his chair when I came to purchase the car. Mouth open completely asleep!! Since then I've had issues with the car and ZERO help or even reply's to my emails. When I went to see him in person he called me irate during a normal conversation and hurried to get me out of his office so he wouldn't have to "deal" with me. ... read more
Business response:
Hello, We are very sorry to hear about your experience at our dealership. We take customer concerns very seriously so thank you for taking the time to share your feedback. We would like to reach out and get more details from you about your experience but were having difficulty getting in contact with you. If you can provide your updated contact details to feedback@bramgatevw.com, someone from our team will call and discuss this matter with you. We look forward to speaking with you. Thank you for your patience. Team Bramgate ... read more
After losing a days pay. Just Came back from the dealership. Being quoted over the phone a different price, when I arrived the price was much higher. I spoke with the manager in the service department the best he can do is give me 15% off. Clearly they knew they were wrong. After losing a days pay. Left The dealership took it to another mechanic went over the tasks in the service they were providing and found out I only needed half of the tasks in the service and got charged for half the amount of the price originally what V... read more
Business response:
Thank you for this review. We're very sorry to hear that your experience with us did not meet your expectations. Brand specific services will entail comprehensive inspections and recommendations at variable rates. Most outside workshops may not take this into account. Customer safety and vehicle performance is always our top priority.
"I would have to pay almost $100 to remove 4 nuts" Had a warranty service done recently at Bramgate, few weeks later noticed that my lock nut key for the rim was missing from the trunk when I try to change to snow tires. 15 phone calls later, found out that this key cannot be replaced on its own. I can't really proof that the key was remove by Bramgate so the decision is to remove this stupid lock nuts. Bramgate VW was the only dealer in GTA would even consider giving me a quick appointment to deal with this issue, nuts were... read more
Business response:
Hi Harry, We appreciate you taking the time to leave us a review and thank you for the kind words. It’s wonderful to hear about the outstanding customer service Paul has provided you during your visits. Let us know if you ever need anything else! Take care! Team Bramgate Volkswagen
"not applicable as I don't do reviews." Sorry, I don't do reviews so nothing to post here. Filling in words as you've requested but don't like this aspect of your survey!
"Booked tiguan R line with black interior gave us white inter" After the final paperwork and collecting a key to drive tiguan r line home.This guy says we have a white interior instead of black interior. We cancel the R line all together from this bramgate.This guy thinks he is doing a favour for the customers and customers are obligated to listen to him.
Business response:
Hello Santhosh, We're extremely sorry to hear about your negative experience. That said, we spoke to Chris and he has no recollection about the interaction you described. Moreover, we have no history of any sales of service history with the name “Santhosh”. Can you please send us an email with your full contact details so we can follow up with you directly: feedback@bramgatevw.com. We look forward to hearing from you soon. Team Bramgate Volkswagen
"My car was not ready to be delivered" My car was delivered with a "Oil Change Due" service reminder appearing which no one noticed during the delivery process (except me). The car was delivered without an owner's manual that was supposed to be mailed to me (but still hasn't shown up more than a week after delivery). My car has wheel locks installed but the key is nowhere to be found, which means that I can't put on my snow tires or change a flat. The tire change kit was thrown under the cargo floor with the spare tire, and ... read more
"Customer service could be better" Purchased a Tiguan and identified a few issues when receiving vehicle. Took a while to get confirmation on receiving the missing part as I had to call the dealership myself asking for this item. Took 4 months and went in for additional service. Never checked for recalls even though their were 2, had to ask them to check after service was completed. Also did not fix my 360 camera alignment as they said there is no fix and could not find issue. When showed picture of alignment issue the secon... read more
"Awful" Do not go here I wish I never did. lies upon lies and even worse to deal with when the employees are clearly not happy to see you
Business response:
We are sorry to learn about your experience at our dealership. Unfortunately, we do not appear to have any contact or vehicle details for you on our systems and should you have any queries or questions, please feel free to contact us on feedback@bramgatevw.com. Team Bramgate Volkswagen
"Lacking customer service" Do not handle there customer efficiently, effectively, diligently and with respect. Do not value customers time. Seems like Vehicle PDI was not done. Waste customer valuable time.
Frequently asked questions about Bramgate Volkswagen - 15 Coachworks Cres, Brampton, ON
How is Bramgate Volkswagen - 15 Coachworks Cres, Brampton, ON rated?
Bramgate Volkswagen - 15 Coachworks Cres, Brampton, ON has a 4.7 star rating with 4,117 reviews.
When is Bramgate Volkswagen - 15 Coachworks Cres, Brampton, ON open?
Bramgate Volkswagen - 15 Coachworks Cres, Brampton, ON is closed now. It will open tomorrow at 9:00 a.m.