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Brattle Drive Apartments
- Apartments
- Arlington, MA
About this business
Location details
0-12 Brattle Drive, Arlington, MA, 02474, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent maintenance Leo and Gilbert
Business response:
Thank you for your positive review, Riemy! We appreciate your feedback and are glad to hear that Leo and Gilbert provided excellent maintenance service. If you need anything in the future, please don't hesitate to reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
Giving a five star for their excellent servuce in maintenance!
Business response:
Hi Mohammad, Thank you for your kind words and five-star rating! We greatly appreciate your recognition of our excellent maintenance service. If you have any further requests, please don't hesitate to reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
It was great having someone come in less than 24 hours!
Business response:
Hi Megan, Thank you for your positive feedback! We strive to provide prompt and efficient service to our valued residents and I am glad we were able to fulfill this with your Maintenance needs. If you have any further requests, please don't hesitate to reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
Very professional and helpful
Business response:
Thank you for your positive feedback, Anne Marie! We strive to provide professional and helpful service at Brattle Drive Apartments and are glad that this was your experience. As always, if you need anything in the future, please reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
Very happy! Problem solved in a timely fashion.
Business response:
Hi Jingjing, Thank you for your positive review! We are so glad to hear that we were able to solve your issue in a timely manner. As always, if you need anything in the future, please reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
The lock works now. Fixed as scheduled last week!
Business response:
Thank you for your positive feedback, Yang! We're glad to hear that the lock issue was resolved quickly and to your full satisfaction. As always, if you need anything in the future, please reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
Always prompt and professional
Business response:
Hi Denise, Thank you so much for taking the time to leave us this review and offer your positive feedback; we truly appreciate this. We strive to provide our residents with exemplary customer service, promptness, and a beautiful place to call home, so we are happy to hear that this has been your experience with us living at Brattle Drive Apartments. We understand that you have many options for housing and we are truly grateful for your residency with us. Should you ever need anything in the future, please don’t hesitate to ... read more
The person who responded to my message didn't answer any of my questions and didn't even tell me anything about the correct apartment I was inquiring about.
Business response:
Hello Jeremy, I did respond to your inquiry on Monday and my response was based off of the information you provided in your guest card. Please email me directly for further inquiries and assistance: HRobinson@thehamiltoncompany.com Best regards, Holly Robinson - Leasing Supervisor The Hamilton Company
i reached out several times. Spoke with someone only once, and they were dismissive and said I couldn't set up a viewing the same day. I put in a request officially through the website, and called and left a message multiple times, and never heard back. Terrible management and customer service
Business response:
Hi Jess, I am sorry to hear that this was your experience; I assure you we would like to assist you with your apartment inquiry, however, when our Property Coordinator did speak with you on the phone and offered to schedule a tour with you, you indicated that you were not interested and didn't want to schedule. Regardless, you can expect a call from our leasing office today to follow-up with you again. You can also feel free to email me directly at: HRobinson@thehamiltoncompany.com Best regards, Holly Robinson - Leasing C... read more
Frequently asked questions about Brattle Drive Apartments
How is Brattle Drive Apartments rated?
Brattle Drive Apartments has a 3.9 star rating with 79 reviews.
When is Brattle Drive Apartments open?
Brattle Drive Apartments is closed now. It will open at 9:00 a.m.