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Brattle Drive Apartments
- Apartments
- Arlington, MA
About this business
Location details
0-12 Brattle Drive, Arlington, MA, 02474, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very professional and helpful
Business response:
Thank you for your positive feedback, Anne Marie! We strive to provide professional and helpful service at Brattle Drive Apartments and are glad that this was your experience. As always, if you need anything in the future, please reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
Very happy! Problem solved in a timely fashion.
Business response:
Hi Jingjing, Thank you for your positive review! We are so glad to hear that we were able to solve your issue in a timely manner. As always, if you need anything in the future, please reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
The lock works now. Fixed as scheduled last week!
Business response:
Thank you for your positive feedback, Yang! We're glad to hear that the lock issue was resolved quickly and to your full satisfaction. As always, if you need anything in the future, please reach out to me at: Shamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager The Hamilton Company
Always prompt and professional
Business response:
Hi Denise, Thank you so much for taking the time to leave us this review and offer your positive feedback; we truly appreciate this. We strive to provide our residents with exemplary customer service, promptness, and a beautiful place to call home, so we are happy to hear that this has been your experience with us living at Brattle Drive Apartments. We understand that you have many options for housing and we are truly grateful for your residency with us. Should you ever need anything in the future, please don’t hesitate to ... read more
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Business response:
Hello Joseph, We are disappointed to see you have had an unsatisfactory experience with us and would like to hear your concerns so we can address this and resolve any issues you are experiencing. Please email me directly at: SHamad@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager Shamad@thehamiltoncompany.com The Hamilton Company
I specifically requested my apartment not be entered until Friday June 6th after 9am. It was entered the day before anyway. When I was not there. This is not acceptable. The problem was also not resolved. It was dismissed, because it was a 90 degree day and the heat issue did not occur on that day. That doesn't negate it occurring other days. If the heat to the entire building has been turned off for the summer, then my problem may be solved. But it will reoccur when the heat comes on for the winter. It needs a solution ... read more
Business response:
Hi Lily, Thank you for your feedback and I am sorry to hear that there was a scheduling issue with Maintenance being done in your apartment; sometimes we cannot always accommodate all scheduling requests when we are trying to efficiently resolve Maintenance issues, however, we do our best to honor these requests and will strive to do this in the future. If you could please contact me directly so we can discuss any ongoing issues and make proper arrangements for repairs, that would be very helpful: Shamad@thehamiltoncompany.... read more
I still see mice every day. The maintenance guy put something to close the hole in the bedroom but the mouse come out at in the bedroom. The maintenance guy should check were the heater in the bedroom. They should use something to close the hole like form that close the hole in the bedroom. Every area in the bedroom
Business response:
Hi Riemy, Thank you for your feedback and I am sorry to hear that this issue is persisting. I assure you that we will work with our pest control company to resolve this issue. Could you please email me directly so we can make sure the proper work orders are submitted to our Maintenance techs and our pest control team and work with your schedule to make sure these issues are resolved? Please include your unit number as well; my direct email is: Shamad@thehamiltoncompany.com Thank you, Salma Hamad - Property Manager The Hami... read more
I reported the heater is not working and I have to reported again because I didn’t have solution yet , today the heater still not working have been 2 weeks since my first report
Business response:
Hi Martha, I spoke with our Maintenance Technician and they said that your heater is working and in fact is producing excessive heat, which is the issue. A specific part is needed in order to fix this and we have already placed the order; we are waiting on our vendor to receive it so they can resolve this as soon as possible. Please contact me directly for further updates or if you have any questions or concerns: Aminemoto@thehamiltoncompany.com Best regards, Anju Minemoto - Property Coordinator The Hamilton Company
No contact
Business response:
Hello Tracy, We would be happy to assist you with your inquiry if you could please contact us directly at: ArlingtonInquiries@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager Shamad@thehamiltoncompany.com The Hamilton Company
Frequently asked questions about Brattle Drive Apartments
How is Brattle Drive Apartments rated?
Brattle Drive Apartments has a 3.9 star rating with 74 reviews.
When is Brattle Drive Apartments open?
Brattle Drive Apartments is closed now. It will open at 9:00 a.m.