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Brattle Drive Apartments
- Apartments
- Arlington, MA
About this business
Location details
0-12 Brattle Drive, Arlington, MA, 02474, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I still see mice every day. The maintenance guy put something to close the hole in the bedroom but the mouse come out at in the bedroom. The maintenance guy should check were the heater in the bedroom. They should use something to close the hole like form that close the hole in the bedroom. Every area in the bedroom
Business response:
Hi Riemy, Thank you for your feedback and I am sorry to hear that this issue is persisting. I assure you that we will work with our pest control company to resolve this issue. Could you please email me directly so we can make sure the proper work orders are submitted to our Maintenance techs and our pest control team and work with your schedule to make sure these issues are resolved? Please include your unit number as well; my direct email is: Shamad@thehamiltoncompany.com Thank you, Salma Hamad - Property Manager The Hami... read more
I reported the heater is not working and I have to reported again because I didn’t have solution yet , today the heater still not working have been 2 weeks since my first report
Business response:
Hi Martha, I spoke with our Maintenance Technician and they said that your heater is working and in fact is producing excessive heat, which is the issue. A specific part is needed in order to fix this and we have already placed the order; we are waiting on our vendor to receive it so they can resolve this as soon as possible. Please contact me directly for further updates or if you have any questions or concerns: Aminemoto@thehamiltoncompany.com Best regards, Anju Minemoto - Property Coordinator The Hamilton Company
No contact
Business response:
Hello Tracy, We would be happy to assist you with your inquiry if you could please contact us directly at: ArlingtonInquiries@thehamiltoncompany.com Best regards, Salma Hamad - Property Manager Shamad@thehamiltoncompany.com The Hamilton Company
It wasn't too exciting
Business response:
Hello Stephanie, Perhaps you could provide some insight into what was not "exciting" when leaving a review for our property? I would like to gather more information on what exactly this means in relation to being a satisfied resident and any valuable feedback you could provide. Thank you, Salma Hamad - Property Manager Shamad@thehamiltoncompany.com The Hamilton Company
First request was responded to, promising a work order would be submitted. The second and third were not. The problem still existed two days ago. Getting no response feels like a "we don't care" message.
Business response:
Hello Debby, I was able to speak with you directly but I just wanted to reiterate here that We will be replacing the washers and dryers in your building next week. From our conversation, you are pleased with this news -- as am I -- and we have also offered you the option to use the laundry rooms in other buildings or provide credit for any laundry services you need during this time. Thank you for your understanding and I assure you we are working towards resolution swiftly. Thank you, Salma Hamad - Property Manager Shamad... read more
Maintenance and management doesn’t address all issues. They do halfway work and leave the smaller problems which turn into bigger problems.
Business response:
Hello Kwame, Thank you for your feedback and I am sorry that you feel this way. I checked your work order history and you currently have no open work orders that need to be addressed, besides the upcoming routine pest control treatment. If there are any issues that you need addressed, I can assure you that we would like be made aware of them promptly so that we can properly resolve any outstanding issues you may have. Please contact me directly so I can best assist you: Kmcwilliam@thehamiltoncompany.com / 617.595.5221 x135... read more
They came quickly but the refrigerator is still kind of loud and runs forever when the fan comes on. Was it fixed?
Business response:
Hi Stacey, As confirmed with you and our Maintenance team, your refrigerator is now fully repaired. Please let me know in the future if there is anything else I can do to assist you. Best regards, Salma Hamad - Property Manager E: Shamad@thehamiltoncompany.com The Hamilton Company
Frequently asked questions about Brattle Drive Apartments
How is Brattle Drive Apartments rated?
Brattle Drive Apartments has a 3.9 star rating with 67 reviews.
When is Brattle Drive Apartments open?
Brattle Drive Apartments is closed now. It will open on Monday at 9:00 a.m.