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Brighton-Eggert Animal Clinic
- Tonawanda, NY
About this business
Location details
2880 Sheridan Drive, Tonawanda, NY, 14150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ever since the switch from the old location to the new location, I have been unimpressed with the service and the communication. Very impersonal and unorganized. Please communicate what will be covered and what won't be covered by the Paw Plan during a visit before suggesting any procedures or services - I always end up having to pay for procedures afterwards even though I think that they're already covered. Please update your policy for visits - I had to wait in the hot car with my scared and crying cat for 30+ minutes and ... read more
Business response:
We are sorry that you the paw plan and out of plan items were not explained to you. We put a note on your account that you would like a treatment plan prior to any services that outlines all recommended services, the prices, and what the plan covers. We are sorry that you had to wait that long outside. We can make exceptions to allow clients to wait inside if their A/C isn't working. Just mention it when you call to check in and we can accommodate. Thank you for taking the time to give us feedback and we will do our bes... read more
After four months of a quarantine nightmare, and not being able to get my puppy to a groomer, I brought him (a rescue puppy who came from a puppy mill where he was abused and starved and traumatized) to be groomed at the pet resort. I knew he was going to probably need to be cut pretty short, and had already shaved him a bit myself, but I did not expect to have him returned to me... completely shaved down to the skin. His entire head.... and ears... all shaven. I hysterically cried all the way home. I am still in shock. Al... read more
they do not communicate with pet owners about their grooming services
they will tell you your pet is dying but if you take your animal to another vet you will be told that what is dying is treatable. if you love your animals do not take them here they do not care about the pet living.
Business response:
We are sorry that you feel that you did not receive appropriate information or care. Please call the clinic if you would like to discuss further. Our patient care is extremely important to us as is our client communication.
I’ll start off by saying I’ve been taking my dog here since he was a puppy and he will be 11 in a couple months and generally think they do a good job and care about the animals. That said i had to write something based on my last experience. I scheduled an appointment to bring my dog in for an allergy shot as he’s been especially itchy in recent weeks. I had the appointment set for about a week and even called this morning to confirm the time. I arrived at the scheduled time and waited about 10 minutes before a vet tech cal... read more
Business response:
We are so sorry for not having the correct dosage available when you came in with Lou. You definitely should have been contacted ahead of time and we apologize for the inconvenience it cause both you and Lou. Please know that we have learned from this mistake and we will do better for you both in the future. Thank you for your feedback Adam.
i can’t even begin to tell you why i wouldn’t recommend this place, after my dogs booster shot i’ll be taking all my records and switching.
Business response:
We would love a chance to address your concerns - please give our office a call, Thanks.
This vet is ridiculous and so unprofessional. My dog had numerous ear infection and I literally have tried every medication and also had it sent out and cultured. Only to found out that when they shipped it out my dog was on a Antibiotic and it came back inconclusive. Which they new it would because they put her on the antibiotic and shipped it out. Don’t worry tho they also wAnted me to pay again to ship it out. My dog hurt her leg and couldn’t walk so I brought her in to be checked. They X-ray her and Proceeded to tell me ... read more
We have been going here for about 2.5 years and generally have never had any issues. Our dog was prescribed an antibiotic on Friday 3/29 for a urinary tract infection. She has not been eating, vomiting and having diarrhea from the meds and I called at 730am this morning to consult a doctor. It is now 718pm and I have yet to receive a call. I realize we are not their only client but this is happening more and more lately. Not happy.
Business response:
We apologize for the wait for the return call from the doctor. They do try their best to balance the appointments and call backs, but they do occasionally get a little behind depending on the complexities of the days appointments and surgeries. We will definitely try our best to improve call back time. If you are ever feeling concerned and think that you would rather come in and have her seen, we would be more than happy to fit you in. We appreciate you giving us your feedback and we hope that Mia is feeling better. T... read more
Took my puppy here for both the vet and the resort side. The first few times at the vet the DR made me feel stupid when I had questions. This is the first dog I’ve ever had so everything is new to me.. They have looked at me sideways for some of the questions I asked. I decided to put my pup in day care once a week and never had an issue for about 5 months. All of a sudden my puppy was “the bad dog” in day care and they kept writing him up.. finally I asked what in the world he’s doing that’s so bad and no one could tell me ... read more
Business response:
Meg, we are so sorry that you are unhappy with the communication that you received at the resort and at the hospital. We would love to have the opportunity to discuss the situation with you in better detail. Please feel free to reach out to Dan at the pet resort or Heather at the hospital- 833-9060. Thank you for your feedback.
Frequently asked questions about Brighton-Eggert Animal Clinic
How is Brighton-Eggert Animal Clinic rated?
Brighton-Eggert Animal Clinic has a 4.5 star rating with 2,012 reviews.
When is Brighton-Eggert Animal Clinic open?
Brighton-Eggert Animal Clinic is open now. It will close at 9:00 p.m.