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Brightwood Animal Hospital
- Veterinarians
- Mentor, OH
About this business
Location details
9640 Old Johnnycake Road, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
DO NOT SEND YOUR PET HERE!!! After 9 years of ups and downs at this establishment, owners changing hands and Vets coming and going. Brightwoods owner did not take accountability for mistakes that had been made with my Yorkshire terrier and basically showed me the door so I would not be a problem for them anymore. EXTREMELY unprofessional. I also never write reviews ever, but I definitely felt the need to on this one. I also know this review does not give much info but the end is the same, I would NOT RECOMMEND this Animal Ho... read more
Business response:
Melissa, we are sorry to hear of your dissatisfaction with Brightwood Animal Hospital. As a profession, veterinarians must protect the personal privacy of clients and are prohibited from revealing confidences, which puts us at a disadvantage of being unable to respond to your review publicly. For well over 30 years we have been, and continue to be, dedicated to providing high quality veterinary care to our patients. We welcome all our clients to engage in respectful dialogue with us within the client/patient/veterinary relat... read more
I DO NOT RECOMMEND! After taking my dog there for a surgery, and him passing 2 days later. I will warn anyone. If your animal needs a major surgery, DO NOT GO HERE. They refuse to admit they did anything wrong. just sad.
Business response:
Chelsea, we understand how difficult it is to lose a pet. Please note that we take your feedback seriously and your review has been discussed internally with our team.
What they do before an appointment is very stupid a deposit before they even see an animal is silly and I’m glad I elected to cancel my cat’s appointment to go elsewhere that DOES NOT CHARGE A DEPOSIT FOR SOMETHING SO STUPID. I recommend going somewhere else because how they will drop a deposit on you in a rude tone is also stupid because that is something that will make them quickly go out of business if they don’t fix it and remove the silly deposit for ALL PATIENTS not just charge a new patient a deposit an amount they mi... read more
Business response:
Joey, we apologize for any inconvenience caused during your recent experience when you contacted Brightwood Animal Hospital to schedule an appointment. As a standard procedure for many months, we require a new-client deposit to secure appointments due to a high percentage of people who book appointments (via phone or online) and then do not call to cancel and "no-show". This information is clearly stated whether booking online or on the phone. We, like many clinics (and other businesses), have enacted this policy to t... read more
Please choose elsewhere for your large breed dogs. They do not explain procedures well and when your dog has complications you are just a money grab. You are your family member’s advocate first. Please choose wisely in who helps take care of them. Chellee Szuter
Business response:
Hello Chellee. We are certainly sorry your pet experienced a post-surgical complication from his neuter. Unfortunately, every surgery has a risk of complications. The procedure performed here at Brightwood was well within the accepted standard of care and was completed successfully. All surgery patients have pre-anesthetic bloodwork, placement of an IV catheter, IV fluids throughout surgery, dedicated anesthetic monitoring throughout the anesthesia, appropriate surgical technique and suture materials, pain medication, and ... read more
Get a new assistant, that would help.
Business response:
Ms. Dowling, we are sorry you are unhappy with a visit. In searching our database for visits, I was unable to locate your appointment. My search covered the past 10 years. Did you visit our clinic recently with a pet under a different (last) name or bring in a pet for a friend? If that is the case, please reach out, we will be happy to discuss your specific concerns related to the visit. Please call 440-350-0123 to speak with the Hospital Manager.
They could take down the sign that says please don't yell at staff, because it's pretty rude to accuse people of yelling, you obviously get yelled at a lot to put that sign up. I completely understand why people would yell when you don't act like you care about the patients or the owner. Try smiling, and acting like what the owner says is important. Maybe offer a plan that is understandable, and not charge for every test you can think of right off the bat. Process of elimination, maybe starting with what's most likely. Maybe... read more
I love BAH, especially Dr. Podojil, and Cheryl the Beauty Consultant........the staff are all wonderful.....happy happy happy
I am working toward being a Registered Vet Tech and served the first day of my internship with Brightwood. I am incredibly impressed with the doctors, vet techs, and front desk staff. Most noteworthy is the incredibly compassionate care of every animal. Maximum efforts are made to keep animals as comfortable as possible. Fur-baby parents are given a continuum of appropriate treatment options based on the best interest of the fur-baby. The vets are on-top of contemporary treatment methods. Conditions are clean and ster... read more
I have gone to Brightwood for about a year now with my dog. She suffers allergy’s. I went in on a Tuesday in June and they gave her three meds and wrapped her foot. This was after an initial visit with my adult daughter two weeks prior. After that appointment she mentioned they were not very nice , they did not give her the impression that they cared to much. So our follow up appointment was this past Wednesday, I asked is there a reduced fee for a follow up appointment, and was told yes. After the vet who was there spoke to... read more
Frequently asked questions about Brightwood Animal Hospital
How is Brightwood Animal Hospital rated?
Brightwood Animal Hospital has a 4.6 star rating with 679 reviews.
When is Brightwood Animal Hospital open?
Brightwood Animal Hospital is closed now. It will open on Monday at 8:00 a.m.