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BRU Burger Bar Lafayette
- Lafayette, IN
About this business
Location details
101 Main St, Suite 100, Lafayette, IN, 47901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Not good food or service. Pretzels were cold and hard. Nachos were cold. Waitress seemed to forget where are table was. And placed in outside area where cold. Never came back to ask for drink refills at all. Not a good dining experience.
Business response:
I am so sorry you had a bad experience with us. If you can provide me with an email address I would like to send you something for the next time you come back. Usually our outside patio is warm and toasty. I apologize for it not being that way and for the service your server gave you. We strive to be the restaurant of choice by our community. If you could reply back or call the restaurant and ask for Jennifer I would love to make it right.
Bru Burger is good at all locations. But I had not been to the Lafayette location. The staff was superior. Our orders were taken with cheer and delivered perfectly. Only issue was the drink order. We all had Bloody Mary’s. Each one seemed different. Some had visible horseradish where others, mine, was just tomato juice. We asked for Tabasco and salt but they really should have been mixed properly. Five very disappointed patrons.
Business response:
Thank you so much for your kind words, Lynn. We really appreciate you taking the time out to share your experience with us. I also appreciate you notating that it wasn't a server or food issue. I will work my bartenders to make sure we are delivering great quality and consistency. See you again soon! Cheers, BRU Burger Bar Lafayette
We went there bc they advertise online they have gluten free beer and a gluten free menu. Trust me, if I didn’t have to be gluten free I wouldn’t be. They didn’t have either gluten free beers in stock. Also, the server didn’t seem aware of what items had gluten in them so when I ordered my burger with fries he didn’t tell me they weren’t gluten free. It was really disappointing to go to a place specifically for the gluten feee options but to find they didn’t have them and weren’t aware of their items.
Business response:
Hi there. We apologize for this experience and appreciate you bringing these instances to our attention. Moving forward we will work to make sure our servers know which menu items cater to gluten-free guests. Thank you for the review and we hope to welcome you back so that we can make things right.
We sat down to eat at 8:15. We got up and walked out at 8:27 because nobody had even asked us for drinks. Nobody stopped to say we’ll be right with you. Numerous servers walked by and even the manager. Nobody helped us.
Business response:
Hi there, thank you very much for your feedback. Please contact us directly regarding this review as we would love to try and make things right.
Ordered bloody Mary’s- no vodka was out in them. Sent them back. Disappointed
Business response:
Hi there. We are so sorry to see this. Thank you for providing your feedback and we hope you will join us again.
The food tasted good and our server was great, but the food is overpriced. $14 for just a burger/sandwich (no sides) is kind of crazy!
Business response:
Thanks for coming in David. We are glad you enjoyed the food and will pass your comments on to our Executive team. Bru Lafayette
Not a lot of choices for someone who doesn’t eat beef.
Business response:
Thank you for the review! We appreciate your feedback and hope to serve you again soon.
They were out of the mule cups a few weeks ago and out of Ginger Beer last night.
Business response:
Thank you for your review! We apologize for the inconvenience, as we are experiencing some supply chain issues currently. We are eager to get this problem fixed quickly and hope to serve you again soon.
Slow service. Too expensive. Waited 45 minutes for food. Beers expensive as well.
Frequently asked questions about BRU Burger Bar Lafayette
How is BRU Burger Bar Lafayette rated?
BRU Burger Bar Lafayette has a 4.6 star rating with 2,662 reviews.
When is BRU Burger Bar Lafayette open?
BRU Burger Bar Lafayette is closed now. It will open at 11:00 a.m.