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BRU Burger Bar Montgomery
- Montgomery, OH
About this business
Location details
9300 Montgomery Rd, Montgomery, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Noise level high.. disruptive of conversation. Food and service great.
Charcuterie Board outstanding! Server very attentive. No wait, seated as requested.
The decor is cool and the food and okay, but the service was beyond poor. We never heard from our server until after our food came out (it was incorrect) we had to order drinks from the food runner. A manager asked us about drinks after noticing our empty glasses. Our server brought the drinks, but never acknowledged his absence or the mistake with our order. Our water glasses were never refilled, which is always a good reason to check on a table (he was refilling glasses around us.). Having to pay and tip on a POS machine m... read more
our burgers were very good but our service was lacking. Took way too long to retrieve requested ketchup for fries.....to deliver fries lacking from one of the orders, and overall, it just appeared the young fellow (evan) who waited on us was very unsure of himself, slow, and not well trained. Might suggest you get one of your more experienced servers shadow him to coach and encourage his best performance.
Food was amazing as usual. Restaurant was very slow on business, maybe 15 tables total and our food during a business lunch of 6 took over an hour. Our server was very slow and took 20 minutes just to bring 2 of our guests a water. Coming from someone with 15 years in the food service industry.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (513) 214-3513 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar Montgomery
Busy but slow on drink refills . Burgers were a bit over done for medium well. Sat 6 adults in a booth way too crowded.
This is the third time we have tried bru burger and most likely the last. Service is terrible and food is just okay.
Business response:
Hi Weeze– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (513) 214-3513 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar Montgomery
The food and iced tea were great. The water was undrinkable. I may be over softened. Thanks.
In general the burgers were very standard, but the fries were completely burnt for everyone. Since they charge extra for fries, we let them know they were too bitter to eat because they were so burnt. They said OK, left it as is and even kept it on the bill. Will not return. Prices are just too high for mediocre food and service.
Frequently asked questions about BRU Burger Bar Montgomery
How is BRU Burger Bar Montgomery rated?
BRU Burger Bar Montgomery has a 4.5 star rating with 1,727 reviews.
When is BRU Burger Bar Montgomery open?
BRU Burger Bar Montgomery is open now. It will close at 9:00 p.m.