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Bud Brown Volkswagen
- Car Dealers
- Olathe, KS
About this business
Location details
925 N Rawhide, Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every time I go see them, they treat me as if I am the only person there. Above and beyond customer service only scratches the surface of the level of service. Taking the extra time to wash my car and vacuum the inside are all extras in my book. I will continue to see them as long as I own my Volkswagen.
RecommendedSo impressed with the service and professionalism that we received from Bud Brown VW. They gave us options for our Audi Q7 when the only thing the Molle Audi dealer was willing to do was install a new engine. The car did not need a new engine and Bud Brown recognized that and they saved us a significant amount of money. They were great to work with and we will go back for future purchases and repairs.
RecommendedRon and Chuck were great to deal with. Very friendly, no pressure. Received a great price one the vehicle and financing as well.
Had a great experience buying our latest vehicle. Thanks to the whole crew for making us feel at home and getting it done in a timely fashion.
RecommendedBest dealership service ever! Thank you Chris and Rick. We will definitely be backfor our next car.
they are a corner cutting dealership who sold a car with 10,000 miles that they put rear brake pads on to consider it certified without replacing the rotors. the rotors are warped and this corner cutting car dealer decided to try and band aid the problem to push it through their supposed certification rather than do the right thing and replace the rotors as well to truly have the car in top certified condition. then when the band aid doesn't work they try to pass the cost onto the customer, mind you trying to say we'll cov... read more
Business response:
Glen, it's concerning to hear about your experience with the certification process. We strive for transparency and quality in our services, so this feedback is important to us. Please reach out directly if you'd like to discuss further or find a resolution. Thank you, Rick Pringle - General Manager - (913) 393-8120
Let me first say Trucker was very nice, even apologetic over his part. But this experience has still left a bad experience in buy a car from this dealership. I bought a 2014 Jeep Grand Cherokee off them 11/28/24. I was driving it home and it started over heating. (This was after they had closed) Called twice about the very next morning about the issue. Received no call back on what should be done. I live almost an hour away, so I went ahead and drove the car back up getting more frustrated over the situation. Spoke again wi... read more
My experience started out great with Jason who was professional courteous and valued our time and was patient through multiple test drives and getting Keys for other vehicles as well. I felt we were close to making a deal until he introduced GM Rick Pringle who lost the sale through his arrogance. He acted offended that a customer would want to get as much out of their vehicle and/or buy new one at the cheapest price. He asked what I did followed up by saying “this isn’t your business” since I am only an engineer and not car... read more
We’ve bought several cars from several dealers. We’ve experienced the good the bad and the ugly with purchasing. They are just in the business of making money and don’t truly care if the product they sell you is everything they said it to be. Which I find odd because as a good business person you’d think you’d want to create repeat customers. We were VERY leary about buying my daughter a car at a marked up price from a dealer but the specific car we were looking for was becoming very hard to find in time for her Sweet 16 Bir... read more
Business response:
Olivia, I'm sincerely sorry to hear of the trouble with your daughter's vehicle and that it has reflected negatively on us. We pride ourselves on excellent inventory and outstanding customer care, and it's disappointing that hasn't come through. I will use this feedback as a learning opportunity for my team but also want to connect so I can directly address your concerns. Please give me a call, time permitting - my contact details are listed here. Best, Rick Pringle - General Manager - (913) 393-8120
Frequently asked questions about Bud Brown Volkswagen
How is Bud Brown Volkswagen rated?
Bud Brown Volkswagen has a 4.7 star rating with 2,067 reviews.
When is Bud Brown Volkswagen open?
Bud Brown Volkswagen is closed now. It will open tomorrow at 7:00 a.m.