.png)
This profile has been claimed by the business owner or representative.
Bud Brown Volkswagen
- Car Dealers
- Olathe, KS
About this business
Location details
925 N Rawhide, Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service department was very rude and discriminatory toward me as a female. They have lost my business.
Business response:
Betsy, I am very surprised and concerned to read this feedback. I can assure you that we do not condone discrimination of any kind here, so I would appreciate the chance to speak with you about your experience and see what I can do to help. Please consider giving me a call at your convenience. Thank you, Kelly Adams - Service Manager - (913) 393-8140
I bought a 2018 Honda Accord from this dealership and my salesman Ramon was a great guy to deal with. The whole transaction was great to be honest. The problems came after the car was purchased. Leaving the lot I had a piece of plastic detach on the interior which isn’t a huge deal. Then I had a noise start in the passenger side front end and the trunk latch wasn’t operational. I contacted the dealer but never got a reply until after the 1000 mile 10 day warranty they offer had expired. How convenient. The next issue I had w... read more
Business response:
Garrett - We take pride in our service and the vehicles we sell. I'm so sorry to hear about the issues you've experienced with your recent purchase and can certainly understand your frustration. I would be glad to speak with you about this directly; perhaps there is something that I can do to help. Don't hesitate to give me a call. Thank you, Rick Pringle - General Sales Manager - (913) 393-8120
ATTENTION GTI/GLI AND GOLF R BUYERS BEWARE!!! DO NOT BUY FROM THIS DEALERSHIP THEY WILL FLAG YOU’RE CAR AS TUNED,MODIFIED (TD1) if you do any sort of modifications at all. Nobody buys these cars and keeps them stock, extremely slow and boring. It’s my car I paid 45k so I will do what I want with it. A body shop brought my car here without permission and that’s when it got flagged. Take car to dealer because driveshaft dampener kept breaking during launches. Taken the car into brown bud and they fixed the dampener. Drove the ... read more
Bought my car there a week ago and told them at that time the drivers door is out of adjustment/leaks air. Gave it to them all day today, they drove it 6 miles and said they couldn’t hear anything, tonight I’m driving down the highway listening to it whistle away. Great service!
Business response:
Bryan, I'm sorry that you are frustrated with this issue. In regards to your 2013 Passat with 55k miles on it, we did drive it on the highway and then compared it to another Passat. Those cars do have a slight "wind rush" noise as air flows around the outside mirrors and is considered a normal characteristic of that model. If you would like to come in and ride with us in another same year Passat we can demonstrate that to you. It's our goal to ensure customers are satisfied and if it is something that we could change/repair ... read more
Literally just went there to look at cars today. Drove down a wrong lane on accident and a sales women came out and started yelling at our family and being rude. Said there was a sign (which there was not). Wont be back and would not recommend them at all
Business response:
Mike - This doesn't sound like the friendly service I expect from my team, and I'd like to get some more details about what happened during your visit. Would you consider giving me a call? Thank you, Rick Pringle - General Sales Manager - (913) 393-8120
Had bought a car from Bud Brown a couple years ago and had a positive experience. We promised to be back when we were ready to purchase again. Came back today and was blown away at how little they value customer loyalty. I was low balled an offer on my trade (well below KBB trade in value). Then was argued with about it when trying to politely leave. We will be buying our Atlas somewhere else.
Business response:
Jered - I'm very sorry that you were disappointed with your visit. As we discussed, I am not able to offer more for your trade. I do appreciate your feedback and if there is anything I can do to assist you, please call me on my direct line. Thank you, Rick Pringle - General Sales Manager - (913) 393-8120
On-line reservation took several employees to find. They couldn’t resolve low tire warning, said tires have plenty of air. Told us engine had been replaced on a stock R32. Won’t be back. I’ll have to check wheel torque at home because I don’t trust it was done properly. Sure hope they changed the oil since they couldn’t get the hood open.
Business response:
Brett-I am sorry that we couldn't resolve your low tire warning problem while your car was here. This was not the experience we wanted for you and it's tough to read that we have lost your business. I will share your feedback with our team to review so that we can improve in the future. Thank you, Kelly Adams - Service Manager - (913) 393-8140
I reached my last straw so figured I’d share my horrible experience. Walked in to drop off my gti. All I wanted was the summer package. Came back to pick up my car after I had to call to make sure it was ready since no one had called me after 6+ hrs...I pay and proceed to my car. I always roll my windows down and as I proceed to roll them down I notice that the latch is BROKEN on the drivers side and that I’m unable to roll my window up. I immediately walk back in before leaving their lot. I show them the broken piece. Their... read more
Business response:
Gerson, there were clearly mistakes made on our end here and I apologize for the frustration we caused. I would like to speak with you and make sure this is resolved. If you are willing, would you please give me a call at your convenience? Thank you, Kelly Adams - Service Manager - (913) 393-8140
Terrible service department. Sales guys don't get it.
Frequently asked questions about Bud Brown Volkswagen
How is Bud Brown Volkswagen rated?
Bud Brown Volkswagen has a 4.7 star rating with 2,067 reviews.
When is Bud Brown Volkswagen open?
Bud Brown Volkswagen is open now. It will close at 5:00 p.m.