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Bud Brown Volkswagen
- Car Dealers
- Olathe, KS
About this business
Location details
925 N Rawhide, Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedBest dealership service ever! Thank you Chris and Rick. We will definitely be backfor our next car.
they are a corner cutting dealership who sold a car with 10,000 miles that they put rear brake pads on to consider it certified without replacing the rotors. the rotors are warped and this corner cutting car dealer decided to try and band aid the problem to push it through their supposed certification rather than do the right thing and replace the rotors as well to truly have the car in top certified condition. then when the band aid doesn't work they try to pass the cost onto the customer, mind you trying to say we'll cov... read more
Business response:
Glen, it's concerning to hear about your experience with the certification process. We strive for transparency and quality in our services, so this feedback is important to us. Please reach out directly if you'd like to discuss further or find a resolution. Thank you, Rick Pringle - General Manager - (913) 393-8120
Let me first say Trucker was very nice, even apologetic over his part. But this experience has still left a bad experience in buy a car from this dealership. I bought a 2014 Jeep Grand Cherokee off them 11/28/24. I was driving it home and it started over heating. (This was after they had closed) Called twice about the very next morning about the issue. Received no call back on what should be done. I live almost an hour away, so I went ahead and drove the car back up getting more frustrated over the situation. Spoke again wi... read more
My experience started out great with Jason who was professional courteous and valued our time and was patient through multiple test drives and getting Keys for other vehicles as well. I felt we were close to making a deal until he introduced GM Rick Pringle who lost the sale through his arrogance. He acted offended that a customer would want to get as much out of their vehicle and/or buy new one at the cheapest price. He asked what I did followed up by saying “this isn’t your business” since I am only an engineer and not car... read more
We’ve bought several cars from several dealers. We’ve experienced the good the bad and the ugly with purchasing. They are just in the business of making money and don’t truly care if the product they sell you is everything they said it to be. Which I find odd because as a good business person you’d think you’d want to create repeat customers. We were VERY leary about buying my daughter a car at a marked up price from a dealer but the specific car we were looking for was becoming very hard to find in time for her Sweet 16 Bir... read more
Business response:
Olivia, I'm sincerely sorry to hear of the trouble with your daughter's vehicle and that it has reflected negatively on us. We pride ourselves on excellent inventory and outstanding customer care, and it's disappointing that hasn't come through. I will use this feedback as a learning opportunity for my team but also want to connect so I can directly address your concerns. Please give me a call, time permitting - my contact details are listed here. Best, Rick Pringle - General Manager - (913) 393-8120
The service department was very rude and discriminatory toward me as a female. They have lost my business.
Business response:
Betsy, I am very surprised and concerned to read this feedback. I can assure you that we do not condone discrimination of any kind here, so I would appreciate the chance to speak with you about your experience and see what I can do to help. Please consider giving me a call at your convenience. Thank you, Kelly Adams - Service Manager - (913) 393-8140
I bought a 2018 Honda Accord from this dealership and my salesman Ramon was a great guy to deal with. The whole transaction was great to be honest. The problems came after the car was purchased. Leaving the lot I had a piece of plastic detach on the interior which isn’t a huge deal. Then I had a noise start in the passenger side front end and the trunk latch wasn’t operational. I contacted the dealer but never got a reply until after the 1000 mile 10 day warranty they offer had expired. How convenient. The next issue I had w... read more
Business response:
Garrett - We take pride in our service and the vehicles we sell. I'm so sorry to hear about the issues you've experienced with your recent purchase and can certainly understand your frustration. I would be glad to speak with you about this directly; perhaps there is something that I can do to help. Don't hesitate to give me a call. Thank you, Rick Pringle - General Sales Manager - (913) 393-8120
ATTENTION GTI/GLI AND GOLF R BUYERS BEWARE!!! DO NOT BUY FROM THIS DEALERSHIP THEY WILL FLAG YOU’RE CAR AS TUNED,MODIFIED (TD1) if you do any sort of modifications at all. Nobody buys these cars and keeps them stock, extremely slow and boring. It’s my car I paid 45k so I will do what I want with it. A body shop brought my car here without permission and that’s when it got flagged. Take car to dealer because driveshaft dampener kept breaking during launches. Taken the car into brown bud and they fixed the dampener. Drove the ... read more
Bought my car there a week ago and told them at that time the drivers door is out of adjustment/leaks air. Gave it to them all day today, they drove it 6 miles and said they couldn’t hear anything, tonight I’m driving down the highway listening to it whistle away. Great service!
Business response:
Bryan, I'm sorry that you are frustrated with this issue. In regards to your 2013 Passat with 55k miles on it, we did drive it on the highway and then compared it to another Passat. Those cars do have a slight "wind rush" noise as air flows around the outside mirrors and is considered a normal characteristic of that model. If you would like to come in and ride with us in another same year Passat we can demonstrate that to you. It's our goal to ensure customers are satisfied and if it is something that we could change/repair ... read more
Frequently asked questions about Bud Brown Volkswagen
How is Bud Brown Volkswagen rated?
Bud Brown Volkswagen has a 4.7 star rating with 2,113 reviews.
When is Bud Brown Volkswagen open?
Bud Brown Volkswagen is closed now. It will open tomorrow at 8:00 a.m.