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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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I booked a United ticket in Dec 2021 and got a great price which was at a 30-40% discount on ****** Airlines prices . The agent also sold me insurance for which I paid 300$+, telling me that it would be much easier to change dates with them id necessary and I would still get the great discounted prices.I had to changes my dates and eventually led me to the horrible experience of trying to book tickets again. Several things led to the misery - You don't get the same experience at all when trying to reboot tickets with credit.... read more
Business response:
Thank you for your feedback. Indeed, reissuing an existing ticket is substantially different to booking a new one, and comes with a lot more restrictions. We apologize for any inconvenience this has caused. Records show that you were charged a nominal fee to reissue the ticket to an acceptable itinerary, but we will be happy to revise it if it will help the situation. Please get back to your **************** representative for details.
I have three travel vouchers from Business-Class from 2021 in the amount of about $9000.00 My flying partner has two vouchers for bout $5000.00. Were supposed to fly from ******* to ******* and were cancelled because of covid in 2021.I have spent 6 weeks trying to book the same flight with an agent from this company with no results only excuses. They gave me one quote and it was for more than I would have paid directly to the airline.They promise call backs within an hour and it is usually days. I just want my money back or ... read more
I initially tried to book my itinerary online, but this was my first time with this business and I wanted to be sure I could select seats once paid for, so I used their web chat to ask. The agent sent me seat diagrams, an email with my itinerary, explained that once I had booked it, I could select seats. So I booked it and then emailed him with my seat selections. I received an email thanking me for the business & telling me to contact my travel agent with further questions. I emailed the agent asking for confirmation of my ... read more
Well, *********** is excellent. If you have someone to work with, it is great.I made my booking with a girl, first name ************************** (No stars )I got the tickets paid for it gave her a 100.00-dollar tip. After reviewing the itinerary realized that Chigo and ************** transfer is challenging for the disabled. Most reviews show a lack of staff and a bit of rudeness at the airport. So, I asked her to change my reservations. Well, one day she was off and then was on holiday and transferred me to another collog... read more
Super bad service. I needed to change my flight. Terms of deferral were not communicated properly, and then kept changing.The people on the support team keep changing. Theres no one person who owns the issue. You cant escalate - there are no supervisors period. No one reads emails. You can explain something via email three times and people either dont understand or dont remember. So you spend all your time on the phone explaining the same set of issues to different people each time you call them. And since no one can fix the... read more
Business response:
Thank you for your review. Your feedback will be duly taken under advisement.
Frustrating. Three separate times their representatives promise to follow up with me and send me confirmation emails, and they never did. It was only after the fourth time, and I have to contact the person directly again, is when I finally got anything processed. The communication was frustrating and wasted a lot of time.
Business response:
Thank you for your feedback. The offending agents will be identified and reprimanded in accordance with the internal company policy.
I booked a flight a month prior to my selected departure date. I was provided a fair and reasonable price. One day before my flight they canceled my flight because they said the airline, Turkish canceled because of overbooking. I checked the dates I was flying out on Turkish for business class and it was available. They lied. They not only didn't offer to pay the difference to put me on a different day ,they wanted me to pay an additional $2500 for something that was not my fault. I honestly feel they did this on purpose. Th... read more
Business response:
Thank you for your feedback. The booking cancellation was beyond the travel agency's reasonable control, and alternatives at the same price level were simply not available. A full refund was processed per customer request on *******, as is proper in such situations. Our apologies for any resulting inconveniences.
What a disaster. We were not told that our flight from ********* to **** was postponed 3 days, and so when we arrived at the airport we were stuck. Had to drive to Nice, and get flights from there to ****** on our own, last minute, very expensive. I am still waiting to get reimbursed from *********************** over a month later -- instead of offering to compensate us I'm having to chase the money that they owe us down. Unacceptable.
Business response:
Thank you for your feedback. According to records, your ********* - **** tickets were cancelled and refunded to your card. The Rome - ******* tickets were also partially refunded to you by check, and yet you still filed a dispute with your credit card company. The agency put in a substantial amount of work to resolve a situation that was caused entirely by changes on the airline's side, and we would appreciate a little recognition and cooperation on your part. Thank you for your understanding.
I contacted Travel ************** at Business Class to book a ticket for my International Trip from ********, ** to *********. I repeatedly told him that I wanted a flight plan (outbound and inbound) with only one stop or two at the most, no more than that. We spoke several times and each time I reminded him of that. He stated he understood and that he and his manager were trying to find the best route to meet my needs. He sent me several options and I picked the following option:******** > ******* > ********* (non-stop) and... read more
Business response:
Thank you for your feedback. We have checked your itinerary and it clearly shows that flight SQ 0012 from Singapore to LA has a technical stop, or so-called "hidden" stop in Tokyo. The 18 hours 25-minute flight makes a one-hour ten-minute stopover at Tokyo's Narita International Airport (NRT) to refuel. We are sorry about the misunderstanding, and if our agent's attempt at explaining it were insufficient. Recently we've learned that you wish to cancel your reservation altogether, and have agents working on your request as we... read more
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,718 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.