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Caliber Collision
- Automotive
- Midlothian, VA
About this business
Location details
736 Grove Rd, Midlothian, VA, 23114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
0.5 Star : Likely to Recommend I will never recommend or use this location again 0.5 Star : Repair Quality From the moment I called to confirm my vehicle had made it to the correct location to the completion day, the experience was extremely unprofessional and frustrating. I chose this location because 2 years ago I used it and it was phenomenal. Unfortunately, it is absolutely not anymore. To top it off, my windshield wipers were not reinstalled correctly and could had cause a huge disaster. Thankfully my husband is very in... read more
0.5 Star : Likely to Recommend Wouldn’t recommend to my worst enemy 0.5 Star : Repair Quality My invoice from caliber collision claims they replaced my bumper. It was obviously the same bumper. Who knows what else they claimed they did but didn’t actually do. They’ve taken the car back and said they’ve just now received the new bumper and the car should be ready soon. That was a week ago. If they charge you, the insurance company, for something that they did not actually do is that considered insurance fraud? 0.5 Star : Cust... read more
0.5 Star : Likely to Recommend I would not recommend anyone to the same Caliber shop I used. 4 Star : Repair Quality Repairs appear to be fine. 1.5 Star : Customer Service While those I personally spoke to were courteous, it was frustrating to continually be told my car was ready and then it was not. Eventually, things disintegrated when my husband went into the repair shop to discuss the delays and the discussion escalated into a heated conversation with the repair shop representative (Ahmad). When my husband left the build... read more
2 Star : Likely to Recommend not the worst shop ever, but far from the best and prior experiences with other shops 3 Star : Repair Quality wavy appearance in repair, appears to bulge slightly, door no longer aligned correctly 4 Star : Customer Service only interacted with staff during drop off/estimate review and briefly with front desk staff when given keys to receive vehicle back - nobody walked me out to vehicle or ensured I was satisfied with repair 0 Star : Returned Clean
0 Star : My Experience Communication was not acceptable
0.5 Star : Likely to Recommend 5 Star : Repair Quality 2.5 Star : Customer Service
0 Star : My Experience they kept moving the completion date and failed to notify me 0.5 Star : Likely to Recommend 5 Star : Repair Quality 3 Star : Customer Service
0 Star : My Experience The repairs were excellent But, there were some silver paint splatter on my hood that I thought was just material from the trees. I tried to get it off when I got home but could not. It’s not that big a deal because I was planning on getting the truck painted anyway! Thanks
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality 0.5 Star : Customer Service That shop is trash an I will never give them my business again. We are thinking about changing our auto insurance because of this madness!!!!!!!
Frequently asked questions about Caliber Collision
How is Caliber Collision rated?
Caliber Collision has a 4.6 star rating with 580 reviews.
When is Caliber Collision open?
Caliber Collision is closed now. It will open tomorrow at 9:00 a.m.