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California Pools and Landscape (AZ)
- Contractors
- Chandler, AZ
About this business
Location details
4320 West Chandler Boulevard, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My pool and yard are amazing! ******************* helped design my vision. ******************************* and *********************** are AMAZING! **** was here almost every day, making sure things were going well and inspecting! ******** is a mad scheduler(I mean that in a good way)!! I couldn't be happier with my final product! **** is a good new addition!
Business response:
We loved working together to make your deal yard a reality!
Cal Pool folks are great! Cliff and team made the entire process easy. Love my pool!!
Business response:
It was a honor to work on your project. We hope you love the beautiful blue water of your Arctic Sea Glass Pebble pool interior!
I would give negative stars is the site allowed, so 1 star is an ****** generous review. I am close to 3 years into a project with Cal Pools, and its still not complete. Mistake after mistake and excuse and excuse as to why they wont work. I am still getting the covid excuse 2 years later. There have been occasions where no one shows up for over 6 months. The biggest issue I still have is they build a 4 foot perimeter wall when I paid for a 6 foot wall. They keep promising to fix the wall, and 9 months later its still not co... read more
Business response:
Thank you for meeting with us last week. I am glad we have a game plan to wrap up these remaining items for you.
Don't make your last payment until ALL the work is completed. We had our pool built and although they did a good job, they never completed the finishing work. I contacted the job site contractor numerous times but he blamed it on an outside vendor (I kept all emails and texts). Had I known this, I would never had made the final payment until it was done. I asked when I made the final payment when they'd be back to finish and they said within a few weeks. Those weeks turned into months and then a year. They never responded.
Business response:
Thank you for sharing your feedback. We're glad to hear that you were satisfied with the quality of the pool construction, but we're deeply sorry about the incomplete finishing work and the lack of follow-up. Your experience is important to us, and we want to make it right. Please contact our customer service team so we can address the remaining issues promptly. We appreciate your patience and understanding.
If I could give a negative 5 stars to this company, I would, as it was the worst experience, we have had dealing with any company!In December of 2022 we had the company come out to evaluate the property for a new pool along with 2 other companies. We decided to work with California Pools & Landscape of **********, and in January 2023 gave them a very large down payment. My spouse worked with them closely with regards to the plans, which they ended up incorrectly changing and submitting to the ****************** prior to our ... read more
Business response:
Our mission is always to provide the highest quality of service, and it's disheartening to learn that we fell short in this instance.To provide some context, we made efforts to accommodate a unique request that your husband had modifying the original grading and drainage plans and not hiring an engineer to produce a new grading plan adding the pool and other construction items. In hindsight, it would have been in the project's best interest to charge and obtain a new grading and drainage plan before submitting the pool permi... read more
Terrible Company. WE are at one year on our build and not close to be done. We were told that we would be able to use our pool this summer. That is a joke as we sit here looking at a half finished pool with the bottom step still needing to be finished after 2 months since they took it apart to fix a plumbing problem . They show up every once in awhile and do very work. No landscaping work done some travertine laid but that is it. BUYER BE WARE
Business response:
We sincerely apologize for the frustrations and inconvenience you've experienced during the course of your pool build. We understand how important it is for our customers to have a smooth and timely construction process, and we're truly sorry that your experience has fallen short of your expectations.First and foremost, we want to address your concerns about the timeline. From the beginning, we provided a projected timeline of 6-8 months after the initial dig for completion. As of now, we are well within that time frame and ... read more
If 0 stars was an option they would get that. Started the project in May of 2021 and didn't get done until 2 years later when i was quoted **** months. Every single sub contractor they used left my house a mess. Their shotcrete team left their wads of chew tobacco spit all over my yard and once i let my dogs out they got into them and got them sick. Quality was terrible across the board. Put in alumawood structure and installer put shavings all over the deck and in the pool and never cleaned up. They finally get to the finis... read more
Business response:
Your feedback is invaluable to us, and we take your concerns to heart. We are committed to learning from these shortcomings and making the necessary changes to provide a better experience for our customers in the future. If you would be open to discussing your experience further, we would welcome the opportunity to speak with you directly and address any remaining concerns you may have.
Horrible experience with this company. The first time i dealt with them teh guy that came over was rude when trying to get a quote didnt wnat to give me any information and said even though he was at my house could not show me any design plans until i went into the office, but then called me later that he could send me pics of what he was proposing. Then I decided to try them again to get a quote for the pool made an appointment told them i would work from home so i could be there waited and they never showed up. I called an... read more
Signed my CPL ******** on 10/29/2021. Still waiting for completion. There is practically no communication from them as to the schedule and whos going to be here when or what theyre doing. There have been several mistakes made that I now just have to live with. They have had the same excuses every time, we cant get the materials, our subs cant keep laborers, just hang in there with us youll be happy with the end results. Well Im not happy and its been long enough to get a pool completed - 10 months - industrial buildings go *... read more
Frequently asked questions about California Pools and Landscape (AZ)
How is California Pools and Landscape (AZ) rated?
California Pools and Landscape (AZ) has a 4.1 star rating with 475 reviews.
When is California Pools and Landscape (AZ) open?
California Pools and Landscape (AZ) is closed now. It will open at 8:00 a.m.