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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Great people, great experiance . Walked in and met with Rudi and Jose Alvarado, and in a couple of hours drove out with a 2017 Ford F150, payments were on point, and they treated me like an old friend. I will recommend this place to others , and when looking for a car for my Wife i will be coming back.
Business response:
Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your new truck! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
Great Service Experience I called Camelback Ford to schedule an appointment to have 2 key FOBS programmed for a truck I just purchased. Within minutes of scheduling an appointment, I had an email and text confirmation with the day, time and service advisor. I arrived as scheduled, Justin took care to the paperwork as soon as I arrived and the truck went back for the work. EVERYTHING was smooth as silk during the visit, and Justin was friendly, professional, knowledgeable and took care of everything.
Business response:
This is wonderful to hear! It is always our goal to have our customers in, out and back on the road in a timely manner, and we are very happy that Justin was able to do that for you. We appreciated your business and we wish you all the best. Our team is here for all of your vehicle and service needs, and we hope to have the chance to work with you again!
Great Service! Camelback Ford serviced my 2006 Explorer until I sold it with 194,000 miles on it. I got top Kelly Blue Book for it because it was meticulously cared for. Their service is top notch and very friendly. From the service rep to the front office staff (especially Kayla) that makes sure you have a quick ride back home, a rental or you get checked out promptly. They are the best!
Business response:
Hey Don, thank you so much for sharing this with us! Our team always enjoyed working with you and we were honored to be able to keep your truck in tip-top shape. We can't thank you enough for your loyalty and we hope to work with you again soon. Thank you for choosing Camelback Ford!
Any issues I had have been rectified I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the process of what was going on. This dealer seems to care about their cutsomers, when they see someone is upset they take action. That's all that's needed to happen and they did it.
Business response:
They rectified the issue, Gabe was very nice and very professional about the situation. If i could i would change my rating to a 5 star, i will go back to him when i'm ready to purchase a Focus RS in the next couple years.
Excellent service and experience Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendly from each person we encountered. The buying experience was painless and the sales person and manager were straightforward, no games. This was one of the best car buying experiences ever! Went with my father who has literally purchased 19 vehicles in the course of his life and he was equally pleased. I understand they are under new management w... read more
Business response:
Thank you so much for the outstanding feedback! It is always our goal to make car buying a simple, stress-free process for our customers, and we are so happy to hear that our team did just that for you. We truly appreciate your business and we hope to have the opportunity to work with you again! Thank you for choosing Camelback Ford!
They found what no one else could and fixed it right After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly. I took the car back to Sanderson Lincoln and they told me that I didn't know how to work the power windows and they couldn't find anything else wrong with the car and didn't even try. They would take the car over night and return it the next day with the same issues. I was able to contact Lincoln Concierge and told them what wa... read more
Business response:
Thank you so much for sharing this with us! Here at Camelback Ford it is always our goal to address our customer's concerns and get their vehicles running safely and back on the road in a timely manner. We are so happy to hear that our team was able to help you through this situation and get your car running like it should. We appreciated the chance to earn your business and we hope to have a long relationship with you. We wish you many safe, happy miles!
Excellent customer service I just bought a new Fusion from Camelback Ford, the process was stellar from the moment I walked in. Everyone was friendly and listened to my needs. I was most impressed with the finance department. My finance manager, Thomas Coggins was excellent. He was friendly and more importantly valued my time as a customer. I literally was done signing for my new car in about 20 minutes. He was organized and efficient at his job. If you want excellent service and to be valued as a customer Camelback Ford is ... read more
Business response:
Customer satisfaction is our priority, and we are so pleased to hear that our team made sure you received the best service and helped you find a great vehicle. We truly appreciate your business and hope you are enjoying your new vehicle. Thank you for choosing Camelback Ford, come back and see us again soon!
Got me the car wanted Went to other dealers and wanted to sell me a truck I did not want. Rudi and Mike at camelback got me what I wanted at the price we agreed to over the phone and also gave e me fair value on my trade in.
Business response:
That is great to hear! Our team always works to help our customers find the vehicle they are looking for, while providing top notch service. It was a real pleasure working with you and we look forward to having you back again in the future. -Your friends at Camelback Ford
New sale If you buy any car from this dealership, you must go to Rudi. He gave me the best service I could have asked for. He was even nice enough to share his lunch with me. When my wife buys a new vehicle, I'm going directly to this guy.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,749 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 9:00 p.m.