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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Never again!!! Worst people and horrible customer service Troy is incredibly rude and Mark and Knowa could care less about you. I am returning my car and now he's telling me I cant!!! I know the law and I've hired an attorney!!! They are liars and shady, I'm disappointed now I have only had the car for 10 days and I have issues with the tires and the windows and they want me to go back there. They are 3 hours away and the last time I was there I sat for 4 hours waiting for the tire to be fixed or as they tell it pumped up, i... read more
Business response:
We’re a bit confused by this feedback but we would be more than happy to look into this situation further. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to discuss this further.
Very poor unprofessional service We bought a brand new vehicle from Camelback and it took them over a month to get a 2nd set of keys and they still never sent the paperwork. We got our paperwork 3 weeks before our temporary expired & they had titled it in the wrong state. We are SD residents & was told they would pay the taxes an get plates for us by sending the paperwork to SD. They lied anything for a sale. My wife & I are in our upper 60s and since retiring we only had 1 vehicle. That left us with no license plates & no w... read more
Service department ervice department. I bought a 2022 Kona from Camelback. I called service to schedule my first maintenance and for the Zaktek paint protection. Well they where booked out a whole month. So come my schedule appointment a month later at 10am I show up at 9:30am the service depart had cars basically backed up to the street entrance. I go inside and at first they couldn’t find my appointment. When they finally did they inform me it’ll be more then 3hrs so I got a Lyft home. Since they had no loaner cars. They c... read more
The dealership experience everyone dreads Classic quote pretty much sums up the car buying experience here: There's a sucker born every minute and we're going to take 'em for all they got. In addition to the the $5,000 over MSRP market adjustment they want on every car, they would also like you to pay $2,500 for the "Camelback Difference" which is window tint, scotch guard (Zaktec or something), "paint protection", door guards and cup holder guards. Completely ridiculous and probably about 85% profit on this package. I'd sho... read more
Shop Elsewhere! I don’t care what the market is like don’t ever tell a customer their lucky to be getting a deal and you’re losing money. Let’s not pretend that you don’t get bonuses from the manufacturer for how many vehicles you sell. The dealership signed a “We-Owe” to me of items that will be done after the sale. Nowhere on there does it say I don’t have the right to choose the vendor they use. Their $2,965 “Camelback Difference” package is a waste of money, DON’T DO IT! You don’t get to dictate what I put on my vehicle.... read more
Bad experience I was just looking for a specific model and year months ago. They did not have it. I ended up buying something and have repeatedly told them this yet they continue to hound me with calls about cars that did not even fit what I wanted. We are talking months. I have spoken to them several times to please stop calling and that I am no longer in the market. They assured me three times now that they would take me off their list. Yet the calls persist. They just don't care.
Business response:
Thank you for bringing this matter to our attention. We are unable to identify you by this screenname but we want to make sure that we address this immediately as it is possible you have more than 1 customer file in our system. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest availability. Thank you.
This Place Sucks!!! Applied to buy a car from out of state and told Sawyer Liao I would fly in to pick it up. They ran my credit 5 times (it’s Good), told me we would “button up the deal” and sold the car to someone else. I would never do business with people that have no integrity such as these. These people are your typical car sales people that you hear so many bad things about. I hope your business tanks!
Business response:
Randy, our team works hard to keep our customers updated on the status of our vehicles. Since we stock high-demand vehicles, our inventory changes by the hour. The only way to hold a vehicle is to put down a deposit. While on the phone we offered this option especially since you are out-of-state but you declined. We would be happy to work with you to see if we can locate a similar vehicle if you are interested. At your earliest convenience, please contact Karl, Customer Service Department at 602-249-1133.
I hope they don't treat everyone like this... I came in early in the afternoon after contacting them online about a specific used car I wanted to buy for my son, and we negotiated in good faith. I told them upfront that I was buying the car outright THAT DAY. Once we agreed on a price (no extras), I was asked to complete a credit check...WHY? I'm not financing the car. I go to hand the salesperson my Chase Sapphire credit card (yes, the heavy blue one that people with good credit carry) to pay in full...they wouldn't accept ... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, We would like to discuss this issue on a more personal level so please contact Teara Canning, in Customer Service at 602-459-9780.
Predators Gave us a price we could purchase new vehicle and when agreed to buy came back with a completely different price several thousand dollars higher before tax and licence. Then started to haggle all over again. One of the most distasteful car buying experiences I ever encountered. Total predators. Bought the same car with more options at a lower price from Carvana which was a great experience.
Business response:
Barry, we do our best to offer some of the most competitive prices in town on our new and pre-owned vehicles. Prices on them can change based on a number of items including rebates, vehicle trade in values, interest rates, customer requested add ons and the like. We apologize if there was any time of miscommunication on the part of our team regarding the vehicle you were interested in. We would like to speak with you to get some information about when you visited and the vehicle you were interested in so we can look into thi... read more
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4 star rating with 3,463 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.