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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We scheduled our recall for the doors of our ID4. We dropped off our vehicle and 6 hours later Miles called us from Camelback VW to say the wrong parts were delivered and we need to call to see when the correct parts arrive. I think since we were inconvenienced, VW should keep us on a list instead of us having to keep calling to check on the status and bring our vehicle in again.
Poor service poor commutation car was in shop for more than one day
After waiting two hours for an oil change and tire rotation, I found that the keys to my car were still on the rack awaiting someone to take the car to the workers. The agent, Cloe, was shocked by this and immediately took care of it as well as not charging me - this was a good step. However, I was kept over another hour and delayed in finishing things I had to do elsewhere. I've never had bad service at Subaru before, but now i will be watching.
Business response:
We appreciate your patience during the oil change and tire rotation process. It's great to hear that Cloe was able to assist you promptly, but we understand the delay was frustrating. We value your loyalty and will ensure to improve our service. For further assistance, please reach out to Russ Schwartzman, Service Director, at 602-847-8536.
It took them three days to calibrate the electrical system so the on-call emergency button would work and within 24 hours of picking up the car, the light was back on
Business response:
We value your long-term relationship with us and understand your concerns regarding the service received. To discuss this matter further, please reach out to Russ Schwartzman, Service Director, at 602-847-8536.
I didn't like the fact they lied about the car and so much more
They tried to scam. Want to repair parts for exorbitant amounts of money that are completely fine.
Business response:
We appreciate your feedback regarding the ongoing brake issues you've experienced. We understand how frustrating it can be to have your vehicle serviced multiple times without resolution. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 to discuss this matter further and ensure we address your concerns effectively.
I am continually told nothing is wrong with my brakes yet the brakes grind loud all the time. There is no way it's just in need of brake spray. I've taken the vehicle in over 5 times for this issue and it's never been resolved.
Miles is the worst he has a horrible attitude and doesnt not communicate well with customers
Business response:
We strive to provide excellent customer service, and your feedback is important to us. Please reach out to Rhett Hook, Sales Manager, at 602-265-6600 to discuss this matter further.
Even with scheduled appointment the service was delayed. This service was for and ongoing issue and under warranty. They still were unable to fix the problem with the passenger window.
Business response:
We understand how important it is to have your vehicle serviced in a timely manner, especially when addressing an ongoing warranty concern. If you would like to discuss your visit further or explore additional options regarding the passenger window, please reach out to Russ Schwartzman, Service Director, at 602-847-8536.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.3 star rating with 4,888 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.