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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The service director Jimmy Chu is a total jerk to customers and now I am no longer supporting Toyota. Sold my car and moving on.
Business response:
We appreciate your feedback and understand your concerns regarding your recent experience. Our team remains committed to treating every customer with professionalism and respect while continuing to improve the service experience. We value all feedback as an opportunity to review concerns and enhance how we support our customers moving forward. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841.
They were over charging for the work and recommended more than needed to be done I found out afterwards. The control arm was recommended to be changed when all that was needed were new bushings. They had to rebalance the wheels which was an extra charge. I had told them the tire pressure sensor was faulty. They replaced pressure sensor in all 4 wheels. They did not do this initially even though it was the one thing I wanted fixed. They said the light was not on initially so they did not fix it. They had to keep the car a thi... read more
Business response:
We appreciate your feedback regarding your service visit and understand your concerns about the recommendations, repairs performed, and overall experience. Our team remains committed to ensuring that all inspections and suggested services are clearly explained, accurately diagnosed, and properly communicated before any work is completed. We also understand how important convenience and transparency are throughout the repair process and will continue working to improve both communication and efficiency. Please contact Jimmy, ... read more
I'm just tired of all the upselling. ..I was hostage for two hours (to buy an extended warranty) after buying the certified used vehicle with 12k miles and still under warranty. I got two years of free oils changes,,.a bonus, but again the upselling at the oil change...a 189.00 alignment without showing me the diagram and two other items that I can't remember. The people are nice, but the upselling is over the top annoying.
Business response:
We appreciate all feedback regarding service experiences and understand how important it is for customers to feel comfortable and informed during maintenance visits. Our team remains committed to ensuring recommendations are clearly explained and that customers feel confident in the services they choose. We value the opportunity to continue improving the overall customer experience. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com.
I was told 2 hours for an oil change and to investigate a noise coming from my drivers side wheel area. He believed the noise was from the rotor, I figured he had zero mechanical knowledge but the techs should be able to figure it out. After 2 hours I get a call from Jesus saying my cat shield is in the way and they need to take it off. I said that's not possible because the cat shield covers the transmission area, not the oil pan. He said he would call me back but did not. Then I got a text message after 30 min with the ser... read more
Business response:
We are disappointed to hear about your recent experience and understand the importance of clear communication, accurate diagnosis, and timely updates during a service visit. We recognize how delays and confusion regarding inspection findings can impact your confidence in the repair process. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com at your earliest convenience.
Overcharged service bill $40. 00 from the quote they gave me. Plus they wanted me to do additional work for over $1100. My home mechanic agreed that was unnecessary since the Highlander had only 36,000 miles on it. Then no one was able to figure out instrument panel settings (service, sales, manager). They said they would get back to me about my complaint but never did.
Business response:
Thank you for taking the time to share your feedback. Your concerns are important to us, and these experiences fall short of the reliable service that we strive to provide. We would appreciate the opportunity to address your concerns directly. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can review your service experience and work toward a resolution.
BE CAREFUL Some days ago, 03/19/26 I was in Camelback Toyota, service department to oil and filter change. Well, not only $20 more than Bell Toyota, today 04/11/26 I checked my oil, because I had a doubt, this last time was so fast that service… THEN, MY OIL IS NOT CLEAR AS NEW OIL, IS DIRTY, DARK BROWN. Looks like they didn’t change it.
🚨 LEGAL ACTION IN PROGRESS – Camelback Toyota 🚨 Sold me a car that broke down in days and stranded me with my child. Ran my credit 8–15 times without consent and refused my $2,500 back. 👉 Deceptive, unsafe, and not worth the risk.
Had a terrible experience with the rep that sold me my truck. Rude. Rushed me. I never tried to negotiate or hassle. Then when the truck has a massive repair that Toyota acknowledges they made a mistake manufacturing. They refuse to fix it. Truck has 33k miles.... Not to mention being told I must pay for a diagnostic despite telling them my issue. Just a unbelievable experience all around.
I am very disappointed with my recent experience. At the time of purchase, I was told the vehicle had not been in an accident according to the Carfax report. However, after taking a closer look at the vehicle, it was clear that repairs had been done. The right front door handle did not function properly, which led me to take the vehicle to Camelback Volkswagen. There, I was informed that the vehicle appeared to have been involved in some form of accident. I then had to return to Camelback Toyota to address the issue. While t... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 33,213 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.