This profile has been claimed by the business owner or representative.
Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Poor service. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. They did not diagnose the problem. Would not recommend this dealership.
Business response:
It’s important to us that our customers receive honest and thorough service. We’d like the opportunity to address your experience and ensure your concerns are properly resolved. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com so we can discuss this further.
Dealership was decent and mark-up is less than most. We bought our Sienna in Nov '23 and love it. Unfortunately, we were let down with unmet promises - leaving with the car same day and a $300 discount from Leroy that we gave up on after following up via text and phone call 6 times with varying reasons that management was not sending it, it got lost, etc. He even conned us into giving him a 5 star rating as "it was the last one he needed for the month to meet his sales quota". Lesson learned. I would not trust him - even if ... read more
Business response:
Thank you for your feedback. We’re glad to hear you love your Sienna! We apologize for the communication issues you experienced and appreciate you bringing this to our attention. Your experience is important to us, and we’ll work to ensure better service in the future.
Well we purchased a 2024 tundra with all the extra bell and whistle and it turns out it's wear and tear. Are you kidding me!!
Business response:
We're very sorry to hear you're experiencing concerns with your 2024 Tundra. We understand you've mentioned "wear and tear," but we'd need more information to properly address your situation. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com to help us learn more about and address the situation.
It appears Camelback Toyota sold me a car with an electrical short. I've had to replace the battery and call AAA twice.
Business response:
I'm sorry to hear about the issues you're experiencing with your vehicle. Your experience is certainly not the standard we aim to provide, and I sincerely apologize for the inconvenience. I’d like to help resolve this situation as quickly as possible. Please contact me at (602) 264-2841 Thank you for bringing this to our attention, and again, I apologize for the inconvenience. We're committed to addressing this for you as soon as possible. Best regards, Katrina Coscarelli
The service department staff are professional, informative and helpful. DONT get fooled into buying the mechanical bumper to bumper warranty when purchasing a vehicle there…it doesn’t cover any maintenance services or wear and tear…total waste of money
Business response:
Thank you for your fantastic review! We’re thrilled to hear you had a positive experience with our service team. Your feedback about the warranty is valuable and helps others make informed decisions. We appreciate your insights and look forward to serving you again!
Probably won't go back to get services done, they could care less about the customers or even offering coupons
Business response:
We appreciate your feedback and are sorry to hear about your experience. We strive to provide excellent service and would like to address your concerns. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com for further assistance.
I like getting their discount advertising BUT don’t like the consistency of the UPSELL for services especially when I have instructed the service tech of what I wanted! It’s a waste of MY time and yours!!!
Business response:
Thank you for sharing your feedback. We apologize for the frustration caused by the upselling after you've already communicated your service needs. We understand how important your time is, and we will make sure to review this process to ensure that your preferences are respected moving forward. Your input is valuable to us, and we appreciate your honesty. If there's anything else you'd like to discuss, please don’t hesitate to reach out.
They charge extra for credit card payments. They put wrong oil change sticker on my car windshield and they did not take complaints seriously. Definitely not to buy from that dealership
Business response:
We understand that unexpected charges and small oversights can be frustrating. While we do offer multiple payment options to accommodate our customers, we’d be happy to discuss this further. Feel free to reach out to Jimmy, Service Manager, at cbtservice@vtaig.com for more details.
The worst service experience I’ve ever experienced and will never return to this dealership.
Business response:
Providing quality service is important to us, and we take feedback like yours seriously. If you would be open to sharing more details about your visit, we would appreciate the opportunity to address your concerns. Please feel free to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand what went wrong.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 33,217 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.