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Camelback Toyota Service
- Auto Repair
- Phoenix, AZ
About this business
Location details
1550 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Awesome service staff . I highly recommend Toyota as number 1 car dealership.. Highly recommended Sharlehan and his team for great job.
Business response:
Thanks! We're thrilled to hear you had an awesome experience with Sharlehan and the team. Your recommendation means a lot to us. We look forward to serving you again!
I’ve gone exclusively to this dealership for 20 years. Always too notch service and sales.
Business response:
Thanks! We truly appreciate your loyalty over the past 20 years. It’s fantastic to hear that you consistently receive top-notch service and sales. Your support motivates us to keep delivering the best experience possible!
The absolute most unethical dealership I have ever encountered. I would never recommend this dealership to anyone and would never purchase a vehicle from them again. They sell vehicles with prior damage and then try and gaslight you into believing you caused the damage 3 weeks after you purchased the vehicle. It’s an absolute scam. Their certified vehicles mean absolutely nothing and I would NEVER purchase a vehicle here. It has been the absolute worst experience
Business response:
We are concerned to hear about your experience and understand your frustration. We take matters involving vehicle condition and customer trust very seriously, as these are fundamental to our commitment to providing quality service. We would appreciate the opportunity to discuss this situation directly with you and work toward a resolution. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841 so we can better understand what happened.
UNETHICAL DEALERSHIP – Avoid at all cost Believe the bad reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during last service visit and refuse to reimburse me $800 for the cost to repair. The way they have handled what should have been a very easy situation to rectify has proven that they do not care about their customers. They could have offered me a credit towards future services and that would have solved the problem immediately b... read more
Business response:
It is clear from your account that there were miscommunications and delays in resolving your concern, and we regret the frustration this caused. We did extend a goodwill offer of $400 toward repairs, which was based on the strong service history you’ve had with us at Camelback Toyota. While this was declined, we also made multiple attempts to work directly with Bell Road Toyota, leaving several voicemails with your point of contact there, unfortunately without resolution. For transparency, we reviewed your service records he... read more
I had an extremely disappointing experience with Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfront payment would be $200–$250, but after repairs were done, we were suddenly asked to pay nearly $1,000. I was also made to sign electronic documents without being shown any paperwork — and I’m not even the legal owner of the vehicle. On top of that, we were charged $44 for a loaner car that was promised to be free. We were left ... read more
Business response:
It’s clear that the communication regarding repair costs, financing, and loaner vehicle charges fell far short of the high standards we aim to uphold. We are particularly concerned about your experience with signing electronic documents without full visibility and the confusion around vehicle ownership. Jimmy, our Service Manager, would like to personally review your case and work with you to resolve these issues. You can reach him directly at cbtservice@vtaig.com .
Would not recommend. I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently call Andre in the service department to follow up. He was not proactive and indifferent. At one point he asked me to send him a photo of the piece that needed to be replaced. I did (even though the dealership should have had that on record since they sold the car..). He had me bring the car in the get the part replaced but upon arriving, said he actually didn’t... read more
Business response:
We understand how frustrating it must have been to wait so long for the side mirror replacement and to make extra trips without the part being ready. It’s clear that the communication from our team didn’t provide the clarity and support you deserved during this process. If you’d like to discuss this further or get assistance, please reach out directly to our Service Manager, Jimmy, at cbtservice@vtaig.com.
I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keep... read more
Business response:
Not receiving your contract and the way the “free detail” appointment was handled fall short of the service we strive to provide. The lack of communication about your car being kept overnight and the concerns about the detailing and damage are understandable frustrations. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns.
The actual sales and purchase experience was good and my sales person, Karim, was very helpful and treated me very well. However, a week after buying my 2021 Tundra, I noticed the brakes were squealing and found out from my mechanic that the truck needed the rear rotors replaced. However, when I reached back to the sales team and the dealership to see if they would help me fix that. Which seems to be the right thing to do even though it’s a used vehicle. They proceeded to give me the runaround and ignore my request. Which is... read more
Poor service. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. They did not diagnose the problem. Would not recommend this dealership.
Business response:
It’s important to us that our customers receive honest and thorough service. We’d like the opportunity to address your experience and ensure your concerns are properly resolved. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com so we can discuss this further.
Frequently asked questions about Camelback Toyota Service
How is Camelback Toyota Service rated?
Camelback Toyota Service has a 4.6 star rating with 3,120 reviews.
When is Camelback Toyota Service open?
Camelback Toyota Service is closed now. It will open tomorrow at 7:00 a.m.