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Camelback Toyota Service
- Auto Repair
- Phoenix, AZ
About this business
Location details
1550 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Overall, I am not happy with Camelback Toyota. So far, one dept doesn't seem to know what the other is doing. I was incorrectly charged for the service I received. Originally, the service documents stated NC (no charge) on my service documents. Later, I was being asked to pay over $200 what I eventually paid the dealer. From this experience and the purchasing experience of my 2023 Tundra, I doubt I will be using Camelback Toyota service dept to service my truck. I need more components in my life.
Business response:
We understand how important clear communication is, and we're sorry to hear that there was a breakdown in that area between our departments. We want to make sure this gets addressed for you, and we recommend reaching out to Jimmy, our Service Manager, at cbtservice@vtaig.com to look into this further.
I was treated just fine the day I purchased my tacoma. We even set us up to get custom leather interior (for an extra $1,000). But, after that was done they dropped the ball. I have asked repeatedly for an owner’s manual. Still haven’t received one. Now they’re emailing me that I need to return to the dealership for an emissions test! I live 2 1/2 hours away!!! I’m not happy about this!
Business response:
We’re glad your purchase of the Tacoma went smoothly and that you were happy with the custom leather interior. However, we understand your frustration regarding the owner’s manual and the emissions test request, especially considering the distance. To get this sorted out quickly, please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
The day after I bought my car I was pulling into a store and my car died. It would not start and had no power. I opened up the hood and the battery cables were loose on the battery and bar to hold the battery was completely loose. The battery had jumped around and thrown the cable off to kill my power. I called my salesman. Told him the problem and I fixed it on my own. Easy but annoying. Yesterday I went to replace my air filter on the car.. when I was in for service 10 days ago I was told it needed replacing. I was shocked... read more
Business response:
We truly understand your frustration and it’s concerning to hear about the issues you experienced with both the battery cables and the air filter cover, especially after your recent visit to our service department. This is not the level of quality we strive to provide, and we appreciate you bringing it to our attention. We always aim to ensure that every vehicle is serviced with care and precision, and we understand how these errors may have made you feel uncertain about the quality of our work. Please don't hesitate to cont... read more
They took four hours to get just the oil change in the car was parked outside. Read it and nobody let me know that it was Ready
Business response:
We understand how frustrating it can be to wait longer than expected for an oil change, especially without clear communication on your vehicle’s status. Providing timely updates and efficient service is important to us, and we appreciate you bringing this to our attention. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss this with you directly.
Recommended unnecessary repairs (battery replacement), confirmed repairs were unnecessary by a third party (load test). Dealer refused to do anything else until battery was replaced saying they don’t believe other parties testing
Business response:
We understand how frustrating it must have been to receive differing assessments regarding your battery’s condition. Our team aims to provide the most accurate recommendations based on our diagnostics, but we also recognize the importance of customer confidence in the services we provide. If you would like to discuss this matter further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
Worst experience ever. Over charging for a 3 year old transmission. 13000.00 should have been 8000. A transmission you couldn’t even get from Toyota because they weren’t making them right now. No time for delivery. Tell me a need a control arm when none was needing replacement. I went to a second dealership an confirmed this information. Don’t use this dealership. They are a rip off. Wanted to charge me over 17000.00 for repairs.
Business response:
Transparency and fair pricing are important to us, and we take concerns like yours seriously. We would appreciate the opportunity to review the details of your repairs, including the transmission and control arm recommendation, to ensure everything was handled appropriately. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can look into this further and address your concerns directly.
Cameron was very friendly and professional. A z z z z z z z z z
Business response:
Ophelia, thanks so much for your fantastic review! We're thrilled to hear that Cameron made such a positive impression. Your feedback brightens our day and motivates us to keep delivering great service. We look forward to seeing you again soon!
Very poor experience. Charged me for something that I wasn’t aware of and was very pushy.
Business response:
We strive to be transparent with all of our customers regarding any charges, and we’d like to understand what happened in your specific situation. We also want to address your concern about feeling pressured. We never want our customers to feel that way. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com so we can learn more about your visit and work towards a resolution.
They didn’t update website or call or text back when a couple of days turned into a week!!
Business response:
Sam, a couple of days turning into a week is certainly not the level of service we strive for, and we understand your frustration. We'd like to learn more about what happened and how we can improve our communication processes to ensure this doesn't happen again. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further.
Frequently asked questions about Camelback Toyota Service
How is Camelback Toyota Service rated?
Camelback Toyota Service has a 4.6 star rating with 3,120 reviews.
When is Camelback Toyota Service open?
Camelback Toyota Service is closed now. It will open tomorrow at 7:00 a.m.