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Camelback Toyota Service
- Auto Repair
- Phoenix, AZ
About this business
Location details
1550 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Well we purchased a 2024 tundra with all the extra bell and whistle and it turns out it's wear and tear. Are you kidding me!!
Business response:
We're very sorry to hear you're experiencing concerns with your 2024 Tundra. We understand you've mentioned "wear and tear," but we'd need more information to properly address your situation. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com to help us learn more about and address the situation.
Probably won't go back to get services done, they could care less about the customers or even offering coupons
Business response:
We appreciate your feedback and are sorry to hear about your experience. We strive to provide excellent service and would like to address your concerns. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com for further assistance.
They charge extra for credit card payments. They put wrong oil change sticker on my car windshield and they did not take complaints seriously. Definitely not to buy from that dealership
Business response:
We understand that unexpected charges and small oversights can be frustrating. While we do offer multiple payment options to accommodate our customers, we’d be happy to discuss this further. Feel free to reach out to Jimmy, Service Manager, at cbtservice@vtaig.com for more details.
The worst service experience I’ve ever experienced and will never return to this dealership.
Business response:
Providing quality service is important to us, and we take feedback like yours seriously. If you would be open to sharing more details about your visit, we would appreciate the opportunity to address your concerns. Please feel free to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand what went wrong.
I felt the diagnostics were confusing. I came in for an oil change and because I was getting error messages on my camera. The recommended total work was over $1200. Are you serious? One of the results showed my brake reservoir failed. I was concerned that this was a serious issue. But it was later told to me that if it was serious the technician would have mentioned. Just feels like I am being sold a list of things that I really don’t need right now. The car is only 2 years old.
Business response:
We appreciate your feedback regarding your recent visit. We understand that the diagnostics may have been confusing and that the recommended services seemed excessive for your vehicle's age. Please know that our technicians are trained to prioritize your safety and only recommend necessary services. If you have further concerns or would like to discuss this matter, please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Update-02/23/205 - The had my truck for 48 hours and the issue has not been resolved but Andre from the shop tech was nice enough to tell me they are not going to do any additional work to resolve the issue. I was really hoping for a good experience, but I’m beyond disappointed. Levi was nice, and Chris assured me that the used Tundra I bought was in good shape, with only a few minor issues they promised to fix. Yet here I am, over two weeks later, having wasted 16 hours dropping off the truck, and the problem is still unres... read more
Business response:
We understand how frustrating it must be to have had your truck for so long without resolving the issue, especially after the time and effort you've already invested. It’s concerning that you haven’t received a timely response to your email. We haven't received an email from you yet, and we want to ensure that your concerns are addressed properly and promptly. Please contact Chris Quintana, as he mentioned he recently spoke with you. Alternatively, you can reach out to Katrina Coscarelli, Client Relations Director, at 602-26... read more
I was promised a $500 gift card when I purchased car and never received anything after that. Very unsatisfied with this dealer.
Business response:
We understand your frustration and would like to resolve this matter for you. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com, and she will be happy to assist you further.
Worst experience ever had buying a new car never got a test drive kept at dealership over 4 hours did not get car till next day late not the time I had told them I would be home not shown how to operate anything in the car still trying to read book on my own to operate options. Never again
Business response:
Our goal is to make every interaction seamless and enjoyable, and it’s clear we missed the mark this time. This is definitely not the experience we aim to offer. Please feel free to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Issue isn't resolved after several months of calling and going in to Toyota dealer
Business response:
We understand how frustrating it can be to have an issue that persists despite multiple attempts to resolve it. We want to assure you that we take your concerns seriously and are committed to finding a solution. We recommend reaching out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com, so he can personally look into the matter and ensure we get things sorted out for you.
Frequently asked questions about Camelback Toyota Service
How is Camelback Toyota Service rated?
Camelback Toyota Service has a 4.6 star rating with 3,120 reviews.
When is Camelback Toyota Service open?
Camelback Toyota Service is closed now. It will open tomorrow at 7:00 a.m.