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Camelback Toyota Service
- Auto Repair
- Phoenix, AZ
About this business
Location details
1550 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Couldn’t snap on a plastic piece in the 10 hours my car sat in their lot. Had to insist I get my car back, with the part and do it myself. Took me 2 minutes. Absolutely abysmal service with even worse communication.
Business response:
We understand how important it is for our customers to receive efficient service, and we apologize for any inconvenience this situation may have caused you. We take all concerns seriously, and we would like to address this directly. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com for further assistance.
It is no surprise this service center is not thriving like it did at one time. Poor service and inexperienced staff. Would not recommend.
Business response:
We strive to provide top-notch service, and we regret that we fell short during your visit. If you would like to discuss your experience further or if there’s anything we can do to resolve the situation, please feel free to reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Service center was fine, the wait was just excessive despite having an appointment. But the front part of the dealership is pretty atrocious. Communication is basically non existent between sales and every other department and they like to blame you for stuff they have done wrong. Definitely won’t be referring anyone to this dealership to buy a vehicle.
Business response:
We understand how important timely service is and will work with our team to ensure a more efficient process moving forward. Our goal is always to provide the best possible experience, and we regret that this was not your experience. If you'd like to discuss your visit further or have any questions, please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Brought truck in to look at a dash message for system stopped see owners manual, wants to charge me 700 to recalibrate sensors, truck only has 1900 miles on it. Also has extended warranty, and they told me they couldn’t guarantee that recalibrated would fix the issue. WTH
Business response:
We understand how concerning it must be to face an issue with your truck, especially with such low mileage and while under an extended warranty. Our goal is always to provide solutions that give you confidence in your vehicle's performance, and we regret that this experience has fallen short of your expectations. We encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com
Could have been a bit more specific and knowledgeable on what was going on with the vehicle. Customer service was not great.
Business response:
We always aim to be transparent and helpful with our service explanations. To address your concerns, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can better understand the situation and ensure you receive the detailed support you need.
I waited 10 minutes in the service area before anyone came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask for an update since I hadn’t heard anything, and they informed me they were still inspecting my 4Runner. It took a while longer before I received the inspection report, and overall, I was there for 3.5 hours for a basic oil change. To make matters worse, my hood no longer opens, and I am 100% certain it was working the night b... read more
Business response:
We understand how frustrating it can be to wait for an extended period, especially when the service does not meet your expectations. This is certainly not the experience we want for our customers, and we want to ensure that these problems are addressed promptly. We take your concerns seriously and would like to investigate what happened. We recommend reaching out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Toyota standard upsell game on services with increasing rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number when vehicle's ready.
Business response:
At our service department, we always strive to maintain the high standards you expect, and it’s disappointing to hear that we missed the mark. The issues you raised regarding the quality of service, the upselling of additional services, and the communication around your vehicle’s readiness are certainly not typical of the experience we aim to provide. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand your experience.
I thought it was going to be great but overall it was a shady deal, for someone not to tell you that their adding premium coverage and gap coverage without your consent which is almost 4,000 dollars is extremely unprofessional and wrong.
Business response:
We understand your concerns regarding the additional charges for premium and gap coverage. Transparency is something we value, and it's disappointing to hear about your experience. To address this matter thoroughly, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com
I came in for a regular mileage warranty work. The representative that was assigned was named Titus. I arrived on time (7:00 am) and he was late but he was not the original person that was assigned. He had me open my engine compartment and told me to look. I didn’t see ant problem and he started talking about the battery terminals being dirty. He also said my warranty covered tire rotation but I told him I just bought new tire a week before. He kept telling me how great my warranty was and how he didn't know there were warra... read more
Business response:
Our goal is always to provide transparent, efficient, and respectful service, and it’s clear we fell short of that standard in this instance. The concerns you raised about the upselling of unnecessary services, the lack of clarity around recommendations, and the additional charges warrant our full attention. The interactions you described do not align with the level of professionalism we strive to maintain. To address your concerns thoroughly and ensure we improve, we encourage you to reach out to Jimmy, our Service Manager,... read more
Frequently asked questions about Camelback Toyota Service
How is Camelback Toyota Service rated?
Camelback Toyota Service has a 4.6 star rating with 3,120 reviews.
When is Camelback Toyota Service open?
Camelback Toyota Service is closed now. It will open tomorrow at 7:00 a.m.