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CampMart RV | Windsor
- RV Dealers
- Tecumseh, ON
About this business
Location details
13300 Desro Dr, Tecumseh, ON, N8N 2L9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Product Issues Camp mart send me this trailer damaged. It was supposed to be brand new. The bumper was messed up. They fixed that the floors were messed up. They fixed that they did not explain that you had the *****. The pipes so I had water all over the trailer. Now my floor in the compartment is soft and they are trying to blame it. On the seal, even that they did not tell anyone to seal. The trailer which that should have been done, which was improperly done when I got it. Also, there was screws missing on the siding. I ... read more
Business response:
Thank you, BBB.We are currently in communication with the customer and are working toward a resolution of this matter.
Billing Issues August 2023, NEW, ***** ***** ******** 45' Park Model. Total: $199,333.92 @9.49% After additional unexpected costs preparing the lot location (what I was told at time of sale for preparation was way off base and my unit remained on the sales lot) plus the timing for contractors, family frustration and a serious diagnosis in my personal health, I had no recourse other than to abandon my plans and put it up for sale. My daughter, son-in-law and I have been transparent on many occasions in person with this dealer... read more
Business response:
Thank you for bringing this matter to our attention.The extended warranty coverage was fully outlined in the contract the client signed, and she received a copy at that time. If she would like, we would be happy to provide a copy of the warranty pamphlet detailing the coverage.We will gladly replace the damaged panel at no cost to her. Our service team will be reaching out directly to coordinate the arrangements.Although the unit was not delivered to the client’s originally intended location due to site conditions, delivery ... read more
Product Issues We have been dealing with them for 4 years. We purchased originally a recreational vehicle for $80,000.00. There were 64 faults with the new trailer some of which were life threatening. We had a horrendous time trying to resolve with them and they ended up swapping the vehicle out for a brand new one. We were very vulnerable and feel we were forced into getting a new recreational vehicle. We went on vacation and the whole water tank fell off and we were left stranded. We have never been able to enjoy one trip ... read more
Business response:
Hello Heather,I have attached correspondence I sent to CampMart head office and to CampMart dealership. It concerns our issues ongoing with two Recreational trailers. The first one was exchanged for a ********* trailer. We have been unable to resolute.As I was injured and the fact that both trailers involve major safety concerns, the lack of resolute to acknowledge fully our experiences is very disturbing as a consumer.I have left a message on your phone and would very much like to talk with you. I have countless other corre... read more
Delivery Issues On September 25, 2025 I signed a contract to purchase a 2017 ***** ********* from Campmart, Windsor. In this contract it stated that a motorized tongue jack would be installed. I finally received my camper back from them after 4 weeks and me having to constantly bug them to get it back. At this time the tongue jack was not installed and I am still waiting. I keep getting excuses as to why they dont have it to install. On the same date of signing(September 25, 2025) they also agreed to take my camper as a trad... read more
Business response:
Thank you BBB,The customer is in communication with the General Manager to have this matter resolved. If they have any further issues, please contact our Customer Care team at 1-************ or email: ************@********.ca.
Service or Repair Issues I purchased an extended warranty from CampMart for my trailer. Repairs were performed last year, but the issues were not properly resolved. In May 2025, I contacted CampMart to follow up on the status of the repairs. I received no response despite repeated attempts to get an update. Only after I posted a negative review on ****** did I receive a call the same day, asking me to remove the review rather than addressing the actual repair issues. Since then, CampMart has continued to give me the runaro... read more
Business response:
Thank you BBB,The service call has been completed — the tap was replaced, and the water was tested and confirmed to be working properly. The only outstanding issue is the floor repair, which is being coordinating with the client. ********, please contact Customer Care, should you need any further assistance at 1-************. Thank you.
Service or Repair Issues I am so extremely frustrated and angry with Campmart. My first time buying a trailer and treated me like gold just to get a sale. Since then no one calls you back, my trailer is less than 3 months and is already falling apart. My trailer is parked so it’s not on bumpy roads travelling. My kitchen cabinets doors fell on my face when I opened them one day. My floor heating vents, have exposed insulation. Which is melting and burning. My outside cook station has peeling wood. The bathroom paneling on th... read more
Business response:
Thank you BBB.Thank you, *********, for taking the time to share your concerns with us. We are truly sorry to hear about the issues you’ve experienced with your trailer and we understand how frustrating and disappointing this must be for you. Please know that we take your feedback seriously and we want to work with you toward a resolution.We do not provide onsite service, and in order for repairs to be completed, the unit will need to be brought to our service location. We understand this may not be convenient given your tra... read more
Product Issues We thought we bought a 2025 but they sold us a 2024. Our sales guy told us it was coming straight from Indiana and we found out it was actually 30 minutes away. Otherwise we would have looked at the trailer before hand, the trailer showed up with cracks, a broken skylight, missing screen door, and a PDI report listing 26 interior flaws—scratched countertops, worn dinette, broken cupboards, loose floorboards, and more. None of it was fixed. We have 100+ photos as proof and emails back and forth and even phone r... read more
Business response:
Thank you, BBB, for notifying us of this concern.We have advised the customer that no compensation or warranty reimbursement will be offered, as sales are final. The customer has been assured that the floor repair will be completed, and the dinette table and patio screen are on order and will be shipped once available. This is our final position regarding the ****er.
Product Issues CampMart RV Sudbury **** ********* ******* ******** ** *** *** RE: Formal Complaint – Defective New Trailer Purchase I am writing to formally raise a complaint regarding a trailer I purchased from CampMart RV in Sudbury on July 26, 2025. The unit was sold to me as brand new, but after I picked it up, I have found numerous serious workmanship issues and defects including: Pictures with proof. • Poor Finishing ( horrible caulking, crooked plugs, walls joiners coming off, bathtub feels like you are going to fa... read more
Business response:
Thank you BBB, We would like to confirm that this purchase is a final sale, and as such, cancellations or returns are not permitted under our policy. We apologize for any inconvenience this may have caused.We have been in contact with Tanya and advised that, to assist you with any concerns regarding your unit, we can arrange for one of our delivery drivers to pick up your unit, bring it in for repairs, and return it once the work is complete. This can be scheduled for the end of the season so you can continue using your trai... read more
Service or Repair Issues August 5th 2025 latest drop off to the dealer for repair. since i bought my 19 foot rv trailer it has been a problem. i have taken the trailer to Camp mart in kitchener two times to fix the air conditioning. they have kept the trailer both times for approximately one week, both times without fixing the Air conditioning. i have sent a video to the production manger(on his request) to show the fault with the Ac. known issues camp mart hasn't fixed : Ac, 2 mushroom lights, trim under doors above table.... read more
Business response:
Thank you BBB for bringing this matter to our attention.***** picked up his trailer after hours last night. We completed a full diagnostic test on the A/C system and found no issues. It was running all day yesterday without any problems.We explained that, under warranty, a replacement A/C can only be approved if we can confirm a defect. Since the unit passed all diagnostic tests, it does not currently qualify for replacement.We have emailed ***** a copy of the work order this morning, which outlines all the testing performed... read more
Frequently asked questions about CampMart RV | Windsor
How is CampMart RV | Windsor rated?
CampMart RV | Windsor has a 4.4 star rating with 219 reviews.
When is CampMart RV | Windsor open?
CampMart RV | Windsor is open now. It will close at 8:00 p.m.