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CampMart RV | Windsor
- RV Dealers
- Tecumseh, ON
About this business
Location details
13300 Desro Dr, Tecumseh, ON, N8N 2L9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Order Issues I am writing to file a formal complaint regarding the purchase of a trailer on November 1, 2023, from Campmart Hamilton. We were informed by the finance manager and salesperson that Jessica ten Brinke and Daniel Bennett would be listed on the loan and that it would reflect on both parties’ credit reports. However, it has come to our attention that this information was false, and the finance manager did not operate with transparency. The misrepresentation of the loan terms has caused significant distress and fin... read more
Business response:
Thank you BBB for bringing this to our attention.Dear Jessica,I’m sorry to hear about your frustrating experience with CampMart Hamilton. It’s definitely disheartening when the information provided during a purchase doesn’t align with the actual terms. Your demand for transparency and honesty is completely justified.I have spoken with ********from our CampMart Hamilton branch, and he mentioned that he has taken steps to resolve this concern. Due to the miscommunication, he has offered to cover $1400 worth of accessories and ... read more
Sales and Advertising Issues My husband and I bought a trailer from CampMart in March of 2021. The trailer purchased is advertised with an MSRP of over 40,000 dollars and was supposedly half price. Sold to us at 19,999. My husband was told he had to take an extended warranty at the cost of 4995.00 in order to get a lower interest rate which he was not aware they cannot do. I was also charged 1695.00 in freight for a trailer we had to drive over an hour and a half to pick up. The trailer has barely been used, in fact the toil... read more
Business response:
Thank you BBB for bring this matter to our attention,Dear *************,I'm writing to express my sincere apologies for the difficulties you've encountered with your trailer purchase from CampMart. I want to assure you that we take your feedback seriously, and we're in the process of investigating the issues you've raised.Our goal is to rectify any discrepancies and ensure that you feel valued as a customer. We are looking into this matter for you and will provide you with an update once our investigation is complete. Thank ... read more
Product Issues I went to campmart to buy a 5th wheel trailer as my family and i were facing homelessness. I had seen an ad for a brand new trailer for 24,000. Initially i was told that yes they had this available. After speaking to the guy he tells me that i can't get an approval without a co-signer because it was "too new" and while I'm attempting to find one he says I can get this other trailer, it's still "brand new, never left the showroom" he says. So i can get this older "brand new" trailer, for double the price, witho... read more
Business response:
Thank you BBB for bringing this to our attention.Regarding the customer's concern of a bedbug infestation in their trailer, we took proactive steps to assist. In September, we arranged for a professional exterminator to treat the trailer for bedbugs. In preparation for this treatment, the customer was advised to strip the bed and remove all food and personal belongings to ensure the job could be completed effectively. However, upon the exterminator's arrival, the trailer was still filled with personal belongings, food, and b... read more
Service or Repair Issues I am writing this letter to file a complaint against the above company. For the record when we purchased this trailer I specifically asked if they do on-site service calls, which CampMart stated yes. October 3rd 2022-I contacted CampMart RV via email and chatted with a gentleman named Brad. Brad was one of the sales guys during our purchase. I informed him that our wallpaper was starting to peel from our wardrobe closets in the bedroom. I also stated that the AC seemed to not work great. I provided B... read more
Business response:
Thank you BBB for bringing this to our attention.I want to sincerely apologize for the inconvenience and frustration you have experienced throughout this process. We have thoroughly reviewed the details of your case and are fully committed to rectifying the issues with your trailer, as originally stated. However, I regret to inform you that we no longer offer on-site service to our customers at this time due to technician shortage and economical times, and as such, the necessary repairs would need to be completed at our deal... read more
Product Issues Yes I bought a brand new trailer from this company last year and the shower leaked the hot water tank leaked the 12 volt pump leak the bedroom window leak the awning broke the fridge doesn't work and they refuse to fix anything of it for me now I have a trailer I paid $70,000 for that has a rotten floor in it already
Business response:
We thank you, BBB, for bringing this matter to our attention.We are currently in communication with this client and we kindly request that reach out to us at************@********.ca or give us a call at (519) 650-4771 to better assist the client.
Product Issues Asked for a 3way fridge in my trailer and got electric only
Business response:
Thank you BBB for bringing this to our attention.We have been in communication with this customer regarding the situation, unfortunately thecustomer chose a trailer with an electric fridge, and it is not equipped for a 3-way refrigerator. I acknowledge that this may be frustrating for the customer, especially considering their preference for remote camping. The cost to put one in will not be covered at this time and the customer has been made aware of this. If the customer has any further questions or concerns we request tha... read more
Product Issues We got this trailer in February 2021 we weren’t given it till the end of June we were paying payments and insurance on a trailer someone else was using we kept asking for updates no one really had an answer then eventually they said we couldn’t get till the other people got there new trailer so they were still using it then they said they had to wait for the other park to open to get it finally we got it and it had issues contacted people spoke to people who no longer work at the company and we tried to cancel... read more
Business response:
Thank you for BBB for bringing this to our attention. We're currently in communication with our Client. Our exceptional service and sales team, known for their dedication, will continue communication with the customer to address the concern and ensure their satisfaction.Our service team is fully devoted to resolving issues and ensuring the customer's contentment. Our aim is to find a solution that aligns with their expectations.Rest assured, we're in communication with the client and will keep you posted on developments from... read more
Product Issues I have over 17 visible defects to my supposed NEW RV, not to mention the defects that I am unable to see behind the walls and flooring. I paid $44,556.05 for a NEW trailer with WATER DAMAGE. Leaking water inside along the side wall near entrance and under storage bin area. Not sure what wall/floor damage are present since 2022. Screws/Nails are busted through the exterior front wall. The ‘Inspected By’ sticker at the front of the trailer is blank with no name or date of inspection. This inspection sticker is j... read more
Business response:
Thank you, BBB, for letting us know about this matter.We're actively working to help the customer and find a solution that makes them happy. Our dedicated general manager, known for great customer service, is leading the effort to fix the issue and make sure the customer is satisfied. The customer's RV is at our new facility in Kitchener, Ontario, and the customer maintains direct communication with the general manager and receives daily updates on the progress.Our main focus is on being honest and giving excellent customer ... read more
Order Issues On Monday August 7 we went in for the civic sale at Camp Mart after going back-and-forth with the ****** ***** ***** *****and the *********we ended up going for the **** *****with the bunkhouse lay out after reviewing our paperwork now that we’re at home instead of the ***** we have a signed a *****which is not gonna work for our family and set up. We feel we have had the trailer switched on us
Business response:
We thank you, BBB, for bringing this matter to our attention.To better assist this client, we kindly request that they reach out to us via email at ************@********.ca or give us a call at1-************.Weanticipate the customer's communication and are committed to addressing and resolving their concern.
Frequently asked questions about CampMart RV | Windsor
How is CampMart RV | Windsor rated?
CampMart RV | Windsor has a 4.4 star rating with 218 reviews.
When is CampMart RV | Windsor open?
CampMart RV | Windsor is closed now. It will open tomorrow at 9:00 a.m.