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CampMart RV | Windsor
- RV Dealers
- Tecumseh, ON
About this business
Location details
13300 Desro Dr, Tecumseh, ON, N8N 2L9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Product Issues We got this trailer in February 2021 we weren’t given it till the end of June we were paying payments and insurance on a trailer someone else was using we kept asking for updates no one really had an answer then eventually they said we couldn’t get till the other people got there new trailer so they were still using it then they said they had to wait for the other park to open to get it finally we got it and it had issues contacted people spoke to people who no longer work at the company and we tried to cancel... read more
Business response:
Thank you for BBB for bringing this to our attention. We're currently in communication with our Client. Our exceptional service and sales team, known for their dedication, will continue communication with the customer to address the concern and ensure their satisfaction.Our service team is fully devoted to resolving issues and ensuring the customer's contentment. Our aim is to find a solution that aligns with their expectations.Rest assured, we're in communication with the client and will keep you posted on developments from... read more
Product Issues I have over 17 visible defects to my supposed NEW RV, not to mention the defects that I am unable to see behind the walls and flooring. I paid $44,556.05 for a NEW trailer with WATER DAMAGE. Leaking water inside along the side wall near entrance and under storage bin area. Not sure what wall/floor damage are present since 2022. Screws/Nails are busted through the exterior front wall. The ‘Inspected By’ sticker at the front of the trailer is blank with no name or date of inspection. This inspection sticker is j... read more
Business response:
Thank you, BBB, for letting us know about this matter.We're actively working to help the customer and find a solution that makes them happy. Our dedicated general manager, known for great customer service, is leading the effort to fix the issue and make sure the customer is satisfied. The customer's RV is at our new facility in Kitchener, Ontario, and the customer maintains direct communication with the general manager and receives daily updates on the progress.Our main focus is on being honest and giving excellent customer ... read more
Order Issues On Monday August 7 we went in for the civic sale at Camp Mart after going back-and-forth with the ****** ***** ***** *****and the *********we ended up going for the **** *****with the bunkhouse lay out after reviewing our paperwork now that we’re at home instead of the ***** we have a signed a *****which is not gonna work for our family and set up. We feel we have had the trailer switched on us
Business response:
We thank you, BBB, for bringing this matter to our attention.To better assist this client, we kindly request that they reach out to us via email at ************@********.ca or give us a call at1-************.Weanticipate the customer's communication and are committed to addressing and resolving their concern.
Product Issues Numerous repairs needed to a travel trailer purchased in May 2022 including; Fridge never worked from time of pick up (replaced) main water hookup connection broken on pick up (replaced), sink re-caulked, sink caulk falling off again, front end replaced entirely, blower in furnace replaced, improper winterizing by company causing a broken spray port (still not fixed properly), leaky roof in pop out portion, electrical issues, broken sound bar fixed (at demo), decals peeling, ladder returned damaged after being... read more
Business response:
Thank you, BBB, for bringing this matter to our attention and allowing us the opportunity to address it. At the very core of our company values lies a strong commitment to our customers.It brings us immense joy to share the success story of our exceptional service team ********* ** *** ***** *********** ****** ****** **** ******** ** ******* ** ********** *******.With their unwavering dedication, theyeffectively attended to our customers' concerns, leaving no stone unturned to ensure their complete satisfaction.Our diligent ... read more
Product Issues Bought it on may 15th 2023 for 29999.00...went down to 19999.00 a week later , i ask why i wasnt told about the deal,his answer is in the text i sent photo of...then we brougt camper home, one awning cover is missing, said will arrive in 2 weeks... they said they took it to put on another camper and so on, that we where the last of the line....still waiting for cover....4 weeks later... Microwave hasn't worked at all...wants to charge us service fees to come to camp and fix it..outdoor speakers sound like they... read more
Business response:
We thank BBB for alerting us to this issue.Our central focus centers on prioritizing the needs of our customers. This commitment was demonstrated by the dedication of our esteemed General Manager, who has taken on the responsibility of addressing this matter. ***** ********** ********* *** *** ****** ****** ******* ********* *** ***** ** **** *** **** ******* ********* *** ********** ************* **** * ******* ** **** * ******** **** **** *** ***** *********** ********* ****** *** ******* ********* * ****** ******** ** ***... read more
Service or Repair Issues We purchased a new trailer on January 23 2021 for $25999.00 plus financing. We also purchased the extended warranty for $4159.00. Last summer they came out to fix the fridge, awning and regulator. The fridge was replaced after some time. The regulator was replaced. The awning control button was replaced. I have been trying to reach the service department since September of 2022 through email and voicemail without anyone getting back to me. The fridge door sticks and the awning still doesn't work prop... read more
Business response:
Thank you BBB for bringing this complaint to our attention. While we appreciate and understand the clients frusterations, unfortunately, due to a recent change in business needs, we are unable to provide on-site visits to any of our customers at this time. Our service team has reached out to the client regarding their concerns but we are unable to complete the repairs unless the trailer is brought to one of our facilities for inspection findings and repairs. If the client has a date that would work for our service team and h... read more
Product Issues We bought a brand new 2023 destination from CampMart Kanata September 30 2023 they delivered it on the last day of park being open in October, already winterized apparently as agreed with Sales man and Finance manager Brad M.. We paid approx $117,000.00 for trailer Fast forward to opening this year, propane regulator wasn’t working, leak in the bedroom, water filtration canister exploded while their tech was there on May May 12th 2024 to replace propane regular and stabilizer that collapsed and to look at wate... read more
Business response:
Thank you BBB for bringing this complaint to our attention. We are currently working with the client to have their trailer repaired at our facility and will continue to work with the client to come to an amicable resolution. We thank our client for their continued patience during this time and encourage them to reach out to us with any further questions or concerns.
Frequently asked questions about CampMart RV | Windsor
How is CampMart RV | Windsor rated?
CampMart RV | Windsor has a 4.3 star rating with 218 reviews.
When is CampMart RV | Windsor open?
CampMart RV | Windsor is open now. It will close at 6:00 p.m.