Candlewood Suites New York City- Times Square by IHG

Leslie 

on Expedia

2 years ago

The air condition was running full blast on a cold weekend and you couldn't turn it off or turn on the heat. The worker tried and just had to turn the system off. No one cared at the hotel. 

Anthony 

on Expedia

2 years ago

There were no hangers in the closet. The safe did not work. The heater did not operate properly. The leather chair had multiple splits and should have been discarded The cooktop edge was cracked and appeared unsafe. Really disappointed in the room, makes me question the IHG brand. Since I booked through Expedia, I will give y'all an opportunity to follow up with these folks before I reach out to IHG. 

John 

on Expedia

2 years ago

I got there and they did not have my room that I reserved. I had a high rise city view booked but ended up on the 8th floor looking at the back of other hotels. I paid extra for the city view and haven’t gotten no kind of money back. Just disappointed. 

David 

on Expedia

2 years ago

Abysmal Stay at a Once-Good Hotel This was my first trip to this hotel since the start of the pandemic, but I have stayed here a half dozen times prior to the pandemic while covering events at the Javits. I was shocked by how radically this hotel went downhill in 2 years. Entered the room and thought it was too cold. Turned on the heat and the room immediately smelled like burning and set off the smoke alarm. Went down and told this to the friendly desk clerk, who said she’d send up maintenance in 5-10 minutes. They didn’t c... read more

Abhishek 

on Expedia

2 years ago

The only good point of the hotel was its location. The room was so tiny. I paid for city view while the only view you could have from your window is the wall of another hotel across the road. There were very limited amenities and facilities like Towel set and soap. The common lobby was so tiny to fit even 8 people at a time. 

Kelly 

on Expedia

2 years ago

To begin, They confirmed my reservation but didn’t have a room available for me when I arrived. It was terrible and staff wasn’t helpful. They sent me to 2 other locations. And I ended up in a Hampton inn next door.