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Car Cloud Auto Group
- Car Dealers
- Stafford, VA
About this business
Location details
1707 Richmond Hwy, Stafford, VA, 22554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I was waiting for my trade in price then if we were happy with that was calling to put a deposit down. They even said they could deliver the car to PA. Emailed them 2x then found out they sold to someone else.
A very poor after sales reception. It's been more than a month and I still don't have the title to register the car even though I paid full cash for it. I will never recommend this dealership to any friends and family
Business response:
Hello David, we are very sorry to hear about your concern. we try to find information about your deal so we can investigate the issue further but we were not able to find a deal for David. please contact us and provide us with the information whom you work with here, so we can research the problem. Again we are sorry and we appreciate your feedback.
Crazy business. Was supposed to try and get me more favorable financing than my own prearranged. I called and they said they would call me right back. Never did. They then texted a cryptic message to which I called them and was told they would send me another detailed message?! Then they never did. If you want to deal with crazy people then by all means shop here.
Business response:
Again David, give us a call we can't find any information regarding your deal.
Car was fairly rough. Was told the 90 day warranty was optional on the phone and by the salesman in person(650 dollars). The buyers order showed the warranty and when I asked to remove it the manager said it could be taken out but the processing fee would increase by 650. Actually told me they have to list them cheap on CGurus to get activity and build in their profits with fees and “warranty “. Wasted 2 hours driving.....
Business response:
hello, we are sorry to hear about your feedback. We have the best prices and low processing fee in the area.
I called to see if car was still available for a test drive and was told yes. I drove an hour from my house to the dealer who said the vehicle was in the shop for inspection and not available for a test drive.
Business response:
hello Ramses, we are so sorry to hear about your concern. we try our best to provide the best service that we could.
I went to this dealership with the expectation from salesman staying over the phone I was approved. Only to get there to find out the vehicle I was interested was taken to the their shop for repairs. So I Tim let me look at the over vehicles, so he was very friendly and helpful. I tested drove a few cars but decided on a 2012 Chevy Cruze only to find out they couldn’t approve the deal for a car almost $3000 less. Which like I told him I had already been approved with the same bank for a vehicle $400 more than this one. Make ... read more
The inquiried vehicle had already been sold so they pushed me into looking at another truck. The salesman calls me every day to try to get a deal. And is very persistent. After I told them when I’m ready to purchase I would contact them. He still calls every day
Business response:
Hello Shawn, we thank you for visiting us, but I am sorry to hear that the vehicle was sold at the time. I will follow up with sale team regarding the callback. please keep eye on our website, we add new trucks pretty much every day to our inventory. thanks again for your feedback.
It was not the best experience. on this dealer The first day I was in this dealer I talked to two people who were brothers were very kind but we did not reach any agreement on the price the second time i contact the dealer was not with the same people We exchanging text messages be this site and We were able to agree on the total price out of the door for the car be text messages so My family and I drive an hour to the dealer With the cash amount we had agreed. I drove the car I liked and at the time of talking about the mon... read more
Business response:
I am very sorry Mr. Guadalupe to hear about your disappointment. we would like to have more information so we can conduct inquiry about your experience within our sales team. if you could please provide us with the make and model of the car which you placed offer on, so we will be able to conduct the inquiry and will contact you. Ones again we are sorry for your experience with us.
Question sent by email. Dealer responded promptly.
Business response:
Thanks June we appreciate your feedback...
Frequently asked questions about Car Cloud Auto Group
How is Car Cloud Auto Group rated?
Car Cloud Auto Group has a 4.3 star rating with 732 reviews.
When is Car Cloud Auto Group open?
Car Cloud Auto Group is open now. It will close at 7:00 p.m.