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Car Cloud Auto Group
- Car Dealers
- Stafford, VA
About this business
Location details
1707 Richmond Hwy, Stafford, VA, 22554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Didn't try to hard to work with my schedule to get me there to take a look at it
great
Someone else was purchasing the car as I arrived
Very willing to help but no pressure very fast response to emails
Ive never had a smoother experience buying a car. Timothy is awesome he goes above and beyond to satisfy his customer. I would recommend them wholeheartedly.
Don't bother, seriously. The initial response is generated. They'll try to get your phone number. Don't give it. They never sent me an out the door price breakdown after asking twice. Said they would get in touch shortly. Never did. Very shady.
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. That’s never the impression we want to leave. Our goal is always to provide clear, transparent pricing — including a full out-the-door breakdown — and to communicate promptly. If that didn’t happen in your case, we sincerely apologize. That’s not the level of service we strive for. We’d genuinely appreciate the opportunity to look into this and make it right. Please feel free to reach out to us directly at your con... read more
Issues with car that was untold. Was mislead.
Business response:
Thank you so much for the kind words! We’re glad to hear you had a smooth transaction. It was a pleasure working with you, and we truly appreciate the recommendation. Enjoy your vehicle!
Their site clearly states, free carfax, but when you click on it, it does not give you the carfax, they request information. I filled out the request and added to please send the carfax. They then respond with "thanks for your interest, yes, it is available" and here is all this other info which I did not request. No carfax. I guess they do not read. If the carfax proves to be worth looking at the vehicle, then I will get in touch. Still have not received it, it has been over two weeks, the car has been there for 100 days or... read more
Business response:
Hi Robert, Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration this caused. You’re absolutely right — if the listing states a free CARFAX report, you should be able to receive it without delays or repeated back-and-forth. I also want to mention that the message you received was most likely an automatic response generated by our system, which may explain why it did not directly address your request for the CARFAX report. That said, we fully understand how inconvenient that is,... read more
Salesman, C.J., was very responsive until we made the deal. Because the transportation cost was nearly $300.00 than indicated on Car Guru's and they added in Virginia sales tax and licensing costs, there were problems. I was preapproved for a loan through my credit union, but the value of the vehicle and all the other costs were more than they were willing to lend. Throughout the process, I got bothersome text messages and emails which were essentially AI solicitations to buy a car which I had already agree to buy. When the ... read more
Business response:
We sincerely apologize for any confusion during your experience with us. After reviewing the situation with our sales team, management was informed that we had agreed to the numbers provided to you. Since your bank was not able to finance the full amount, we accepted the adjusted amount they were willing to cover. At that point, you informed our sales team that you no longer wished to move forward with the purchase. Per your request, all documents in hand were securely shredded. If you have any further questions or need add... read more
Frequently asked questions about Car Cloud Auto Group
How is Car Cloud Auto Group rated?
Car Cloud Auto Group has a 4.3 star rating with 850 reviews.
When is Car Cloud Auto Group open?
Car Cloud Auto Group is open now. It will close at 7:00 p.m.