HR Business Partner (US Shift) at Birdeye in Gurugram, India - Apply now!

Location: Gurgaon, India (Remote/hybrid)
Reports To: India HR Head
Department: People Team (HR)
Experience Required: 5 to 7 Years of relevant experience (including prior experience working U.S. business hours and supporting global teams)
Employment Type: Full-time
Working Hours: U.S. business hours (i.e. 7:30 pm to 4:30 am IST/ 6:30 pm to 3:30 am IST) 

About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

About the Role

As an HRBP, you'll be the strategic people advisor for our global Sales, Customer Success and Support organizations (customer facing roles), based in India but fully aligned with US time zones. You'll drive talent strategies, foster employee engagement, and ensure HR initiatives support business goals in a fast-paced, 24/7 environment. This role requires flexibility for evening/night IST shifts to collaborate seamlessly with US-based leaders and teams. We need someone who has previously worked in a U.S. shift supporting global teams.

Key Responsibilities

• Serve as the main HR contact for India-based customer-facing teams (like Sales, Customer Success, Technical Support etc.), supporting their operational and people needs.
• Manage the full employee lifecycle, including onboarding, offboarding, performance management, and employee engagement, in collaboration with India HR leadership and global department leaders.
• Oversee payroll/benefits admin support, HR data management (in HR systems), documentation and process improvements.
• Drive employee engagement initiatives, such as pulse surveys, recognition programs, and retention strategies.
• Advise on compensation, incentives (e.g., commissions, SPIFs), and equity for global teams, ensuring compliance with India, US, and international labor laws.
• Champion DEI efforts and cultural integration across time zones, addressing challenges like remote work for distributed Sales/Support teams.
• Handle employee relations, conflict resolution, and coaching for managers on performance issues, PIPs, and terminations.
• Analyze people data (e.g., attrition trends, hiring metrics) to provide insights and recommend actions using tools like Paylocity and ADP.
• Collaborate with Leaders and HR Ops to roll out global programs customized for Sales/Support needs.
• Support organizational change, such as team restructures or expansions during peak sales cycles.
• Ensure strict compliance with India labor laws and company HR policies.

• 5 to 7 years of HRBP experience or similar role, with 3+ years supporting Sales, Support, or customer-facing teams in a global/MNC environment. SaaS company experience preferred.
• Bachelor's/Master's in HR, Business Administration, or related field; HR certifications (SHRM, PHR, etc.) a plus.
• Demonstrated experience supporting customer-facing global teams with proven experience in employee lifecycle management, performance management, and employee relations in India/US contexts.
• Strong knowledge of India labor laws (e.g., Shops & Establishments Act, POSH), US employment practices, and global compliance (e.g., GDPR for data).
• Proficiency in HRIS (Paylocity, ADP, Workday, or similar), Google Workspace/MS Office, and analytics tools.
• Ability to build strong relationships across the organization at all levels.
• Excellent communication, facilitation, and organizational skills.
• Proactive and solution-oriented, with experience thriving in a fast-paced, high-growth environment.
• Ability to thrive in US time zone (e.g., 7:30 PM - 4:30 AM IST), with strong virtual collaboration skills.
• Able to work independently, manage multiple priorities

What We Offer

• Work closely with a cross-functional team of highly motivated and intelligent folks with a unique range of start-up and enterprise experience
• Competitive Compensation
• Remote/Hybrid Work Environment
• Vibrant company culture
• Growth, Development and Career opportunities which accompany a high-growth organization

Why You’ll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build — and into how we operate as a team — we’re not just keeping up with the future, we’re defining it.

Here, you’ll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you’ll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.