A great experience working with John. I had previously dealt with the carpet department at Lowe's and never wanted to use them again. I went to Carpet Mart for customer service and quality products for a new build and was not disappointed! The installers of both vinyl flooring and carpet were also great. John even called after the job was done to verify that I was happy with the end result. You will never get that at a big box store!
Business response:
Thank you for your business, Pamela. I also thank you for providing us with direct voice of the customer feedback. We work extremely hard to achieve complete customer satisfaction and I am happy to know you had a great experience. Thank you!
We recently completed a major upgrade to the carpeting and flooring in our home. John, Tom, and their Carpet Mart team were absolutely outstanding from start to finish. They guided us through the selection process, explained the differences between flooring materials, pointed out the advantages and disadvantages of each, and provided us with several pricing options. They were professional, courteous, personable, and went out of their way to ensure that our experience was a good one. Their installers did a phenomenal job... read more
Business response:
Hi Mary, thank you for your business and for taking the time to share the positive experience you had with us. Please keep in touch and have a great day!
We had a marvelous experience with Carpet Mart. The selection is huge and the experienced staff helped me narrow down my decision.
The installation was perfection and done quickly. The quality and supervision was thorough as well. The personal touch was evident throughout and the results are beautiful.
We are extremely pleased with our new carpet!!
Business response:
Thank you so much for your kind words, Barbara. We sincerely appreciate your business and look forward to working on future projects with you. Have a great day!
We have worked with Carpet Mart twice and both experiences have been excellent. This family run business is friendly and professional. They are courteous and stand behind their products. We have been very happy with both of our purchases and pleased with the work of their instillation teams.
Highly recommend!
Business response:
We sincerely appreciate the repeat business you have given us, Nicole. Thank you so much for sharing the personal shopping experiences you've had with us at Carpet Mart. We look forward to working together on future projects!
Cheers,
Carpet Mart
We are returning customers to Carpet Mart! John and family/staff is absolutely spot on! Very professional and nice! Followed up with a call to make sure we were happy. Everyone including the installers were awesome! We will be back for other flooring needs. We purchased Karastan carpet, also bought the vacuum just for this carpet, it’s amazing! Thank you John and everyone who made this another great experience! 5 ⭐️⭐️⭐️⭐️⭐️
Business response:
Thank you so much for your kind words, Laurie. We really appreciate you taking the time to share your experience and provide our team with valuable feedback. It was our pleasure to assist you with your project and we look forward to working together on future projects. Happy Holidays to you and your family!
Cheers,
Carpet Mart
Was very pleased with Carpet Mart service from beginning to end; efficient, friendly,accommodating, and knowledgeable. Will definitely be back for future needs.
Business response:
Thank you for your business, Susan. We sincerely appreciate you taking the time out of your day to provide us with a review of your experience at Carpet Mart and we look forward to working with you on future projects. Happy Holidays!
Cheers,
Carpet Mart
We highly recommend Carpet Mart!. John is very knowledgeable and professional. He not only met, but far exceeded our expectations throughout the process. Installation was professional and as promised. We definitely plan to return to Carpet Mart for any future carpet needs.
Business response:
Thank you for your strong endorsement, Linda! We are so pleased to know the end result exceeded your expectations. It was our pleasure to assist you with your project and we look forward to conducting future business with you. Thank you for your business!
Cheers,
Carpet Mart
Recently, our basement flooded , our carpet was ruined. I contacted Carpet Mart and they were very informative about what it would take to clean up the mess and an estimate on the cost of replacing it with commercial-grade carpeting. The staff was friendly and ever so helpful. We were able to select a new style of carpet within a few days and get it installed within a 6 - 8 week period. The guys who came to install the carpet were professional, and did a great job!! I will be using Carpet Mart in the future. Thank you ... read more
Business response:
Hi Kim! Thank you for your kind words. We sincerely appreciate your business and it was our pleasure to assist you with your project. Thank you!
Cheers,
Carpet Mart
Highly recommended!
It was a very pleasant experience working with Tom and John at Carpet Mart. They're both very knowledgeable about their product lines. They understood our flooring wants and needs and offered us several options to consider for our project.
Our carpeting has been installed and the job couldn't have turned out any better. The installers were on time, pleasant, professional and very skilled craftsmen.
The house looks great! Thank you to all at Carpet Mart!
Business response:
Hi Mark! We sincerely appreciate your business and thank you for your endorsement. Please keep in touch and let us know if we may ever be of assistance with future flooring projects!
Cheers,
Carpet Mart
Google reviews (56)
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