Cavender's Boot City

Jamie W. 

on Yelp

11 years ago

Awesome stop for your cowgirl wear!!! Great boot selection and all in different ranges so a little something for everyone. I got a pair of Dan Post boots and they are like wearing slippers. Really comfortable. The staff was knowledgable about the boots and brands. Can't go wrong!! 

Warren F. 

on Yelp

11 years ago

This is a great store. It has by far, the best Anderson Bean selection in DFW. After having a lack-luster experience with the staff at the Plano location. I came to the Hurst location and was immediately met by Tiffany. Tiffany was knowledgeable, helpful and very professional. I briefly explained some of the issues I was having and Tiffany immediately went to work. She went above and beyond assisting me in getting closer to a final resolution. It wasn't only afterwards that I found out she was an asst. manager. If yo... read more

Daniela B. 

on Yelp

2 weeks ago

I came to the store and I was in sweatpants and a big shirt and I feel like the employees judged me by my looks because they didn't greet me only looked also I was looking around and this one lady didn't even ask me if I needed help she just stared and walked off but a woman saw me and offered to help she was very helpful and kind her name was gorgina i believe she was very nice and helped me look for something I was looking for over. 

Beatrice T. 

on Yelp

11 months ago

Walked in for FR work jeans for my husband and had it not been for this location having his size that day we probably would have gone to another location. Thankfully we didn't need any help but it wouldn't have mattered anyway because no one came to check on us as they usually do. The check out line was about 5-6 customers waiting to be checked out in front of us. All the while it looks to be 2-3 managers or shift leaders leaning on racks talking in the back and 3 more female employees huddled up IN the cash register area do... read more

Phone N. 

on Yelp

a year ago

Decent selection, service consistently poor, even downright rude at times. My husband shops there sometimes , but I will no longer be spending my money in their establishment. 

Gordon M. 

on Yelp

a year ago

This is the worst western store I've ever visited. They refused to honor the $24.99 price, clearly advertised on the sales rack. I selected 2 shirts off this rack to purchase. They may have an argument if it were only a single occurrence, but 2 shirts? That's not a coincidence. Just poor poor service & management. I will never visit this store again. Buyers beware. 

Julie L. 

on Yelp

2 years ago

Visited this afternoon and the women's side looked like one big garage sale. No organization at all. I even saw a shirt hung up inside out. The store was super slow, 4 vehicles outside. Employees standing around talking. Not one employee acknowledged me. Not the person at the front desk. Not the girl restocking some jeans right beside me. Not the 2 employees talking by the boots. Not the group of 5 men huddled up in conversation near the front as I left. Even if I found something I liked, I wouldn't purchase it bec... read more

Dana H. 

on Yelp

2 years ago

Why is Cavenders such a horrible store when it comes to customer service? Every time I go there it's ridiculous. This store never has clothing arranged well. I don't even ask for help anymore....every time I do I get an "I don't know" or "no". Only reason I went back was to exchange a gift. That was a major disaster. 

Virginia B. 

on Yelp

3 years ago

Bright y daughter in to find some jeans. It took forever to get someone to come help us even with two pages. Several female employees were walking around with their soft drinks in hand like they were sleepy. When interacting with these girls they were less than effective with customer service. Praying the Buck eventually to a young man who did a great job of helping us. If he hasn't shown up we would have left. This is upsetting as I have been shopping here for over 30 years. I feel like someone needs to give this staff some... read more