Cavender's Western Outfitter

Paul F. 

on Yelp

2 years ago

Staff was not friendly or helpful, they appeared to be more concerned about socializing between themselves. No hello or goodbye on our entry into or leaving the store. I've shopped at other Cavender's Stores and that staff was fantastic and helpful, not at the Colorado Springs location. 

Christopher R. 

on Yelp

2 years ago

I came in today between 4pm-4:30pm to get my Stetson shaped and I was told to head to the back to get helped by the worker in the back that shapes Stetsons. I see that she is helping someone already so I stand there waiting behind the gentleman and I was not told that I would be helped nor was I acknowledged. I walked around for a bit to waste time and I taken several minutes later to find that she was done shaping the gentleman's Stetson. I wait for about 20 minutes and they continue having a conversation as if I am not the... read more

Kenneth T. 

on Yelp

2 years ago

Awful place. Selection is fine but the employees are like used car salesman on crack. You can't go more than 30 seconds in there without being harassed to buy something. Go to boot barn instead 

Heather K. 

on Yelp

2 years ago

Just walked in. I thought they were closed because there were no cars in parking lot. They were open. I walked in. Looked around at some clothes. Not one sales rep approached me and they were plenty in the store. Customer service is a dying art. So sad. I didn't bother buying anything. The lack of customer service made up my mind for me. 

J B. 

on Yelp

6 years ago

This review is for Cavenders online site. I placed an order on 12/8/18, received delivery on 12/14, however received the wrong item. Promptly contacted Cust Ser, provided the stock no on the item received as they requested and was told they would call me back. Did not receive a call as promised, so contacted them again on 12/17. Was told they had to track down who received my order, contact them and issue us both a shipping label so that we could exchange items. That's the craziest thing I've heard and I told them politely t... read more

Dawn R. 

on Yelp

7 years ago

I bought a pair of pretty expensive boots here and the sales girl was super friendly while I was shopping. However, after getting home and trying them on with my outfits, I decided they were not exactly what I was looking for. When I went to return them, the staff was rude and the girl who sold the boots to me treated me like I had offended her tremendously. Bottom line, even though the selection here is great, I will not shop here again. 

Tina A. 

on Yelp

8 years ago

Disappointed with my purchase. I came in and needed a lot of help in selecting a cute and comfortable boot for dancing. I found a feminine pair that was really cute and they helped me with the fit saying that it will take time to break them in. Just an hour and a half dancing and massive blisters and pain. I brought them back to see what they could do. They flat out refused a return or exchange but offered to stretch them. I was concerned that it would change the shape of the boot (they are narrow in the ankle which I liked ... read more