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CellGate
- Security Systems
- Carrollton, TX
About this business
Location details
3220 Keller Springs Drive #106, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love my CellGate system, I only wish there was a way that I could retrieve my photos and get live videos of people using my gate opener.
The technician was very knowledgeable and helped me get everything set up and taught me how to use the app. He has great customer service skills.
We had the system for 3 years works perfectly for us
Great job,helpful,very professional
Business response:
Wendell, Thank you we appreciate your feedback!
Great customer service. Have contacted you twice and issue was satisfactorily resolved. The installer set the camera too low but that is not your fault.
Fantastic!
Powerful sophisticated and easy to operate from anywhere
Business response:
Joseph, Thank you for your positive review! We are happy to hear you are enjoying your new W450!
This company is TERRIBLE! For starters, their mobile app is a joke, you can read the hundreds of negative reviews about that on the app store. Their web interface is equally terrible, it automatically logs you out every time after 2 minutes of logging in. However, the worst part is what I've recently experienced. My gate suddenly was stuck propped open, I had no idea why, I attempted to troubleshoot on my own but could not resolve the issue. I then called a gate service company to come take a look, they spent an hour ... read more
Business response:
Hi Nick, I hate to see this level of frustration. We will work with you until we fully resolve this and restore your confidence in the system. I've reviewed your case and see that our Support Supervisor provided thorough explanations, but I'd like to offer some additional clarity that might help you and others experiencing similar issues. Regarding the app timeouts, a few things that can cause this are having multiple sessions with the same login open or when phone battery optimization prevents the app from running in the ba... read more
We have experienced consistent challenges with your customer service and reliabilty of your equipment. Do us all a favor and go out of business.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joanne. We set a high standard for ourselves and are truly sorry to hear that standard was not met. I've reviewed your account history and see that we discussed with your installer that the power supplied to the unit shows to be insufficient to support operations. This would explain the issues you have encountered. We stand behind our product and our people and are happy to work with you to restore your confidence in CellGate as your security provid... read more
Frequently asked questions about CellGate
How is CellGate rated?
CellGate has a 3.7 star rating with 394 reviews.
When is CellGate open?
CellGate is closed now. It will open at 8:30 a.m.