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CellGate
- Security Systems
- Carrollton, TX
About this business
Location details
3220 Keller Springs Drive #106, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had the system for 3 years works perfectly for us
Great job,helpful,very professional
Business response:
Wendell, Thank you we appreciate your feedback!
Great customer service. Have contacted you twice and issue was satisfactorily resolved. The installer set the camera too low but that is not your fault.
Fantastic!
Powerful sophisticated and easy to operate from anywhere
Business response:
Joseph, Thank you for your positive review! We are happy to hear you are enjoying your new W450!
We have experienced consistent challenges with your customer service and reliabilty of your equipment. Do us all a favor and go out of business.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joanne. We set a high standard for ourselves and are truly sorry to hear that standard was not met. I've reviewed your account history and see that we discussed with your installer that the power supplied to the unit shows to be insufficient to support operations. This would explain the issues you have encountered. We stand behind our product and our people and are happy to work with you to restore your confidence in CellGate as your security provid... read more
I called Cellgate last week and spoke with a representative named Eric about setting up an account. He said he would call me back, but never did. My wife already uses their service at her multi-tenant property, and they’ve been dealing with a “press 1” issue for the past two months. Instead of fixing it, they keep pointing fingers and blaming others. Customer service is rude, dismissive, and rushes you off the phone. We’ve had enough — we’re canceling our service and switching to a company that actually cares.
Business response:
Hi, Steven. At CellGate, we aim to provide positive experiences at all times and apologize if we missed the mark. I always want to research activity on the account to speak directly to any complaints, however, I don't have enough information to find an account for you. Activations are completed before the call is completed so there may be some piece of information we needed from you in order to proceed and the case would be flagged to follow up. We've identified an issue where T-Mobile's network primarily in South Florid... read more
I'm not usually one to write reviews, but I feel like I have to warn others. We recently invested in a new gate system to replace some older ones we had issues with, and honestly, it's been a huge disappointment. We had two gates installed over a year ago, and they are more unreliable than the ones we had before! 😩Every service call has ended up costing us, only to face the same frustrating problems again. Apparently, our internet service is to blame, but I wish we would have known that upfront! If you're considering this k... read more
Business response:
Hello Tina, We understand how frustrating it must be to have ongoing issues with your gate system, especially after making such an investment. While I can't associate your review with a specific account, I'd like to help. Our CellGate systems work with either internet or cellular connectivity - your installer determines which is best for your location. Network settings can sometimes block data exchanges, but we can typically resolve this by working with your service provider. As the manufacturer, we support CellGate hardware... read more
Software malfunctions are frequent and hidden fees in the software renewal fees. Do NOT install on your gate.
Business response:
Hello James, I hate to hear of your dissatisfaction with the CellGate system. I first want to clarify that our contracts auto-renew and only increase if additional equipment is added so I'm unclear exactly what you are speaking of when you say there are hidden fees at renewal. As for the software issues you mention, we would love the opportunity to work through these with you. Often times poor internet or cellular service can interfere with performance, but that infrastructure is outside of the CellGate system and would ne... read more
Frequently asked questions about CellGate
How is CellGate rated?
CellGate has a 3.7 star rating with 370 reviews.
When is CellGate open?
CellGate is open now. It will close at 5:30 p.m.