CellGate

houseofmr 

on Birdeye

8 months ago

BEWARE OF CELLGATE PRODUCTS Their cameras breakdown constantly and have been replaced multiple times. They only record data on a SIM card installed in the camera that you cannot access remotely. A thief with a Phillips head screwdriver could easily steal the SIM card and all the data. I just spent closer to $1000 fixing the power supply a few weeks ago. This morning the face plate touchscreen glass on my call box just fell off, breaking a connector and now it’s useless. Another $5000 repair for a small piece of touchscreen ... read more

Gary Z. 

on Birdeye

10 months ago

We have had to have the gate system fixed every time there has been power outages. That has caused our gates to be open until it was repaired. It seems there is no surge protector built in from what I see was told by an HOA board member. Be carful considering this product.  

Dayne F. 

on Birdeye

a year ago

Avoid Cell Gate. We paid $2000+ for a dealer to install the intercom, only to have it stop working when 3g got phased out. Bad timing, but not our fault and shouldn’t cost us $800+ to fix. I replaced the modem myself after one of their service reps told me which one I needed, and then they refused to activate it because I didn’t buy it from their dealer. They put money over their customers. Unfair business practices at its finest. Do yourself a favor and go with a different cellular intercom brand that will help you keep it ... read more

Burnside H. 

on Birdeye

a year ago

We have had CellGate technology for our gate for almost a year now and it has not worked for more than 72 hours. CellGate continues to blame our installer who has rewired the entire gate per CellGate's request even though the tablet CellGate provides is the item that keeps failing. We are now on our third tablet and they have no other solution, except continuing to blame the installer and sending more tablets that fail. I would stay far away from this company. We have lost thousands of dollars paying for a service we are not... read more

Robert M. 

on Birdeye

a year ago

About half the time when somebody dials me, It just Rings and rings and rains, and they get the message that I can't be reached. I have missed several deliveries and i'm not happy. I've unloaded and reloaded the app, and I get the same issue each time. I have a samsung galaxy s twenty three ultra.  

Jim D. 

on Birdeye

a year ago

I have put two calls into your customer support team and have yet to receive the courtesy of a return call 

Dennis s. 

on Birdeye

a year ago

My wife can’t get on 

Dustin A. 

on Birdeye

a year ago

I installed one in Oklahoma City it worked perfect for a year then went out after a storm... Called tech support and they walked us through the troubleshooting end to point at the faceplate ???? One was mailed out switched out and unit still does not work ????? I have good signal ,billing ,is up to date and still does not open the gate ???? Been calling tech support with no luck the issue was pointed at the actual operator....... The operator is a brand new Liftmaster Operator with radio receiver that work to open gate, an... read more

Julia W. 

on Birdeye

2 years ago

Refused to cover system under warranty. There were no power surges or lightning in the area at time of failure. System has had intermittent issue opening and closing.