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CellGate
- Security Systems
- Carrollton, TX
About this business
Location details
3220 Keller Springs Drive #106, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called Cellgate last week and spoke with a representative named Eric about setting up an account. He said he would call me back, but never did. My wife already uses their service at her multi-tenant property, and they’ve been dealing with a “press 1” issue for the past two months. Instead of fixing it, they keep pointing fingers and blaming others. Customer service is rude, dismissive, and rushes you off the phone. We’ve had enough — we’re canceling our service and switching to a company that actually cares.
Business response:
Hi, Steven. At CellGate, we aim to provide positive experiences at all times and apologize if we missed the mark. I always want to research activity on the account to speak directly to any complaints, however, I don't have enough information to find an account for you. Activations are completed before the call is completed so there may be some piece of information we needed from you in order to proceed and the case would be flagged to follow up. We've identified an issue where T-Mobile's network primarily in South Florid... read more
I'm not usually one to write reviews, but I feel like I have to warn others. We recently invested in a new gate system to replace some older ones we had issues with, and honestly, it's been a huge disappointment. We had two gates installed over a year ago, and they are more unreliable than the ones we had before! 😩Every service call has ended up costing us, only to face the same frustrating problems again. Apparently, our internet service is to blame, but I wish we would have known that upfront! If you're considering this k... read more
Business response:
Hello Tina, We understand how frustrating it must be to have ongoing issues with your gate system, especially after making such an investment. While I can't associate your review with a specific account, I'd like to help. Our CellGate systems work with either internet or cellular connectivity - your installer determines which is best for your location. Network settings can sometimes block data exchanges, but we can typically resolve this by working with your service provider. As the manufacturer, we support CellGate hardware... read more
Software malfunctions are frequent and hidden fees in the software renewal fees. Do NOT install on your gate.
Business response:
Hello James, I hate to hear of your dissatisfaction with the CellGate system. I first want to clarify that our contracts auto-renew and only increase if additional equipment is added so I'm unclear exactly what you are speaking of when you say there are hidden fees at renewal. As for the software issues you mention, we would love the opportunity to work through these with you. Often times poor internet or cellular service can interfere with performance, but that infrastructure is outside of the CellGate system and would ne... read more
Terrible products that constantly break costing thousands of dollars to repair. They will not repair manufacture defects outside of the warranty.
BEWARE OF CELLGATE PRODUCTS Their cameras breakdown constantly and have been replaced multiple times. They only record data on a SIM card installed in the camera that you cannot access remotely. A thief with a Phillips head screwdriver could easily steal the SIM card and all the data. I just spent closer to $1000 fixing the power supply a few weeks ago. This morning the face plate touchscreen glass on my call box just fell off, breaking a connector and now it’s useless. Another $5000 repair for a small piece of touchscreen ... read more
We have had to have the gate system fixed every time there has been power outages. That has caused our gates to be open until it was repaired. It seems there is no surge protector built in from what I see was told by an HOA board member. Be carful considering this product.
Business response:
Hi, Gary. I'm sorry to hear that your community has been experiencing issues with the gate not functioning. I do want to clarify that we are the manufacturer of the callbox which sends the signal to the gate operator to open or close. The dealer who installed the system would be responsible for any add on components of the full system design, including any power related equipment. It does sound like there is an issue with the power that we certainly can help the installer find the best corrective action for if he calls in ... read more
Avoid Cell Gate. We paid $2000+ for a dealer to install the intercom, only to have it stop working when 3g got phased out. Bad timing, but not our fault and shouldn’t cost us $800+ to fix. I replaced the modem myself after one of their service reps told me which one I needed, and then they refused to activate it because I didn’t buy it from their dealer. They put money over their customers. Unfair business practices at its finest. Do yourself a favor and go with a different cellular intercom brand that will help you keep it ... read more
Business response:
Dear Dayne, I am sorry to hear your frustration with our system and the support you have received. Your satisfaction is incredibly important to us, and I genuinely want to address your concerns. Your original modem would still have been functional on 4g, so the 3g shutdown was not directly related to your issues. However, we were unable to troubleshoot the connection issues you were experiencing because the modem you had is no longer supported. As for the new modem you purchased through Amazon, unfortunately, it is not comp... read more
We have had CellGate technology for our gate for almost a year now and it has not worked for more than 72 hours. CellGate continues to blame our installer who has rewired the entire gate per CellGate's request even though the tablet CellGate provides is the item that keeps failing. We are now on our third tablet and they have no other solution, except continuing to blame the installer and sending more tablets that fail. I would stay far away from this company. We have lost thousands of dollars paying for a service we are not... read more
About half the time when somebody dials me, It just Rings and rings and rains, and they get the message that I can't be reached. I have missed several deliveries and i'm not happy. I've unloaded and reloaded the app, and I get the same issue each time. I have a samsung galaxy s twenty three ultra.
Frequently asked questions about CellGate
How is CellGate rated?
CellGate has a 3.7 star rating with 394 reviews.
When is CellGate open?
CellGate is closed now. It will open at 8:30 a.m.