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CellGate
- Security Systems
- Carrollton, TX
About this business
Location details
3220 Keller Springs Drive #106, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great job,helpful,very professional
Business response:
Wendell, Thank you we appreciate your feedback!
Great customer service. Have contacted you twice and issue was satisfactorily resolved. The installer set the camera too low but that is not your fault.
Fantastic!
Powerful sophisticated and easy to operate from anywhere
Business response:
Joseph, Thank you for your positive review! We are happy to hear you are enjoying your new W450!
This review is specifically for Eric with customer support! He was incredibly helpful in getting my account activated, set up, then spent a whole hour on the phone with me walking me through the user portal, teaching me how to set up and change codes, issue visitor passes, use the camera, etc. The first agent I spoke with at cellgate was less friendly, not helpful, and ended the call within minutes. I am so glad I called back and got to speak with Eric, who made everything easy, clear, and was patient with all of my question... read more
Business response:
Thank you for sharing, Ella. We're glad Eric made your experience seamless. Stacy@CellGateSupport
At a glance, Cellgate seems like they offer great products and support. My personal experience is completely the opposite. I have a unit that is supposed to work on an app that almost never works and I am supposed to be able to have camera and remote access. My unit has been faulty from the original installation and Cellgate has offered minimal assistance to the required installers. Additionally, if you try to call in as the person who paid for the unit and it’s on your own property, they refuse to assist you and mandate tha... read more
Business response:
Hi Vanessa, Thank you for sharing your experience. Since you aren't having issues at your other locations, that says we have something environmental at this particular property to address. Looking at your cases, I see we've been actively engaged on your account since installation in 2021, diagnosing power and signal issues and advising your installer of the steps needed to resolve them. Notes don't indicate that any of these things have been implemented and unfortunately, it looks like the power issue has caused your facepla... read more
This company is TERRIBLE! For starters, their mobile app is a joke, you can read the hundreds of negative reviews about that on the app store. Their web interface is equally terrible, it automatically logs you out every time after 2 minutes of logging in. However, the worst part is what I've recently experienced. My gate suddenly was stuck propped open, I had no idea why, I attempted to troubleshoot on my own but could not resolve the issue. I then called a gate service company to come take a look, they spent an hour ... read more
Business response:
Hi Nick, I hate to see this level of frustration. We will work with you until we fully resolve this and restore your confidence in the system. I've reviewed your case and see that our Support Supervisor provided thorough explanations, but I'd like to offer some additional clarity that might help you and others experiencing similar issues. Regarding the app timeouts, a few things that can cause this are having multiple sessions with the same login open or when phone battery optimization prevents the app from running in the ba... read more
We have experienced consistent challenges with your customer service and reliabilty of your equipment. Do us all a favor and go out of business.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joanne. We set a high standard for ourselves and are truly sorry to hear that standard was not met. I've reviewed your account history and see that we discussed with your installer that the power supplied to the unit shows to be insufficient to support operations. This would explain the issues you have encountered. We stand behind our product and our people and are happy to work with you to restore your confidence in CellGate as your security provid... read more
I called Cellgate last week and spoke with a representative named Eric about setting up an account. He said he would call me back, but never did. My wife already uses their service at her multi-tenant property, and they’ve been dealing with a “press 1” issue for the past two months. Instead of fixing it, they keep pointing fingers and blaming others. Customer service is rude, dismissive, and rushes you off the phone. We’ve had enough — we’re canceling our service and switching to a company that actually cares.
Business response:
Hi, Steven. At CellGate, we aim to provide positive experiences at all times and apologize if we missed the mark. I always want to research activity on the account to speak directly to any complaints, however, I don't have enough information to find an account for you. Activations are completed before the call is completed so there may be some piece of information we needed from you in order to proceed and the case would be flagged to follow up. We've identified an issue where T-Mobile's network primarily in South Florid... read more
Frequently asked questions about CellGate
How is CellGate rated?
CellGate has a 3.8 star rating with 459 reviews.
When is CellGate open?
CellGate is closed now. It will open at 8:30 a.m.