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CellGate
- Security Systems
- Carrollton, TX
About this business
Location details
3220 Keller Springs Drive #106, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Powerful sophisticated and easy to operate from anywhere
Business response:
Joseph, Thank you for your positive review! We are happy to hear you are enjoying your new W450!
At a glance, Cellgate seems like they offer great products and support. My personal experience is completely the opposite. I have a unit that is supposed to work on an app that almost never works and I am supposed to be able to have camera and remote access. My unit has been faulty from the original installation and Cellgate has offered minimal assistance to the required installers. Additionally, if you try to call in as the person who paid for the unit and it’s on your own property, they refuse to assist you and mandate tha... read more
Business response:
Hi Vanessa, Thank you for sharing your experience. Since you aren't having issues at your other locations, that says we have something environmental at this particular property to address. Looking at your cases, I see we've been actively engaged on your account since installation in 2021, diagnosing power and signal issues and advising your installer of the steps needed to resolve them. Notes don't indicate that any of these things have been implemented and unfortunately, it looks like the power issue has caused your facepla... read more
This company is TERRIBLE! For starters, their mobile app is a joke, you can read the hundreds of negative reviews about that on the app store. Their web interface is equally terrible, it automatically logs you out every time after 2 minutes of logging in. However, the worst part is what I've recently experienced. My gate suddenly was stuck propped open, I had no idea why, I attempted to troubleshoot on my own but could not resolve the issue. I then called a gate service company to come take a look, they spent an hour ... read more
Business response:
Hi Nick, I hate to see this level of frustration. We will work with you until we fully resolve this and restore your confidence in the system. I've reviewed your case and see that our Support Supervisor provided thorough explanations, but I'd like to offer some additional clarity that might help you and others experiencing similar issues. Regarding the app timeouts, a few things that can cause this are having multiple sessions with the same login open or when phone battery optimization prevents the app from running in the ba... read more
We have experienced consistent challenges with your customer service and reliabilty of your equipment. Do us all a favor and go out of business.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joanne. We set a high standard for ourselves and are truly sorry to hear that standard was not met. I've reviewed your account history and see that we discussed with your installer that the power supplied to the unit shows to be insufficient to support operations. This would explain the issues you have encountered. We stand behind our product and our people and are happy to work with you to restore your confidence in CellGate as your security provid... read more
I called Cellgate last week and spoke with a representative named Eric about setting up an account. He said he would call me back, but never did. My wife already uses their service at her multi-tenant property, and they’ve been dealing with a “press 1” issue for the past two months. Instead of fixing it, they keep pointing fingers and blaming others. Customer service is rude, dismissive, and rushes you off the phone. We’ve had enough — we’re canceling our service and switching to a company that actually cares.
Business response:
Hi, Steven. At CellGate, we aim to provide positive experiences at all times and apologize if we missed the mark. I always want to research activity on the account to speak directly to any complaints, however, I don't have enough information to find an account for you. Activations are completed before the call is completed so there may be some piece of information we needed from you in order to proceed and the case would be flagged to follow up. We've identified an issue where T-Mobile's network primarily in South Florid... read more
I'm not usually one to write reviews, but I feel like I have to warn others. We recently invested in a new gate system to replace some older ones we had issues with, and honestly, it's been a huge disappointment. We had two gates installed over a year ago, and they are more unreliable than the ones we had before! 😩Every service call has ended up costing us, only to face the same frustrating problems again. Apparently, our internet service is to blame, but I wish we would have known that upfront! If you're considering this k... read more
Business response:
Hello Tina, We understand how frustrating it must be to have ongoing issues with your gate system, especially after making such an investment. While I can't associate your review with a specific account, I'd like to help. Our CellGate systems work with either internet or cellular connectivity - your installer determines which is best for your location. Network settings can sometimes block data exchanges, but we can typically resolve this by working with your service provider. As the manufacturer, we support CellGate hardware... read more
Software malfunctions are frequent and hidden fees in the software renewal fees. Do NOT install on your gate.
Business response:
Hello James, I hate to hear of your dissatisfaction with the CellGate system. I first want to clarify that our contracts auto-renew and only increase if additional equipment is added so I'm unclear exactly what you are speaking of when you say there are hidden fees at renewal. As for the software issues you mention, we would love the opportunity to work through these with you. Often times poor internet or cellular service can interfere with performance, but that infrastructure is outside of the CellGate system and would ne... read more
Terrible products that constantly break costing thousands of dollars to repair. They will not repair manufacture defects outside of the warranty.
BEWARE OF CELLGATE PRODUCTS Their cameras breakdown constantly and have been replaced multiple times. They only record data on a SIM card installed in the camera that you cannot access remotely. A thief with a Phillips head screwdriver could easily steal the SIM card and all the data. I just spent closer to $1000 fixing the power supply a few weeks ago. This morning the face plate touchscreen glass on my call box just fell off, breaking a connector and now it’s useless. Another $5000 repair for a small piece of touchscreen ... read more
Frequently asked questions about CellGate
How is CellGate rated?
CellGate has a 3.7 star rating with 430 reviews.
When is CellGate open?
CellGate is closed now. It will open tomorrow at 8:30 a.m.