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CellGate
- Security Systems
- Carrollton, TX
About this business
Location details
3220 Keller Springs Drive #106, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have had to have the gate system fixed every time there has been power outages. That has caused our gates to be open until it was repaired. It seems there is no surge protector built in from what I see was told by an HOA board member. Be carful considering this product.
Business response:
Hi, Gary. I'm sorry to hear that your community has been experiencing issues with the gate not functioning. I do want to clarify that we are the manufacturer of the callbox which sends the signal to the gate operator to open or close. The dealer who installed the system would be responsible for any add on components of the full system design, including any power related equipment. It does sound like there is an issue with the power that we certainly can help the installer find the best corrective action for if he calls in ... read more
Avoid Cell Gate. We paid $2000+ for a dealer to install the intercom, only to have it stop working when 3g got phased out. Bad timing, but not our fault and shouldn’t cost us $800+ to fix. I replaced the modem myself after one of their service reps told me which one I needed, and then they refused to activate it because I didn’t buy it from their dealer. They put money over their customers. Unfair business practices at its finest. Do yourself a favor and go with a different cellular intercom brand that will help you keep it ... read more
Business response:
Dear Dayne, I am sorry to hear your frustration with our system and the support you have received. Your satisfaction is incredibly important to us, and I genuinely want to address your concerns. Your original modem would still have been functional on 4g, so the 3g shutdown was not directly related to your issues. However, we were unable to troubleshoot the connection issues you were experiencing because the modem you had is no longer supported. As for the new modem you purchased through Amazon, unfortunately, it is not comp... read more
We have had CellGate technology for our gate for almost a year now and it has not worked for more than 72 hours. CellGate continues to blame our installer who has rewired the entire gate per CellGate's request even though the tablet CellGate provides is the item that keeps failing. We are now on our third tablet and they have no other solution, except continuing to blame the installer and sending more tablets that fail. I would stay far away from this company. We have lost thousands of dollars paying for a service we are not... read more
About half the time when somebody dials me, It just Rings and rings and rains, and they get the message that I can't be reached. I have missed several deliveries and i'm not happy. I've unloaded and reloaded the app, and I get the same issue each time. I have a samsung galaxy s twenty three ultra.
I have put two calls into your customer support team and have yet to receive the courtesy of a return call
Business response:
Hi, Jim. I'm sorry to hear this and want to get you connected to our support team immediately. We have this phone number for you (708) 267-3721 and I will have someone call you in a few minutes.
My wife can’t get on
I installed one in Oklahoma City it worked perfect for a year then went out after a storm... Called tech support and they walked us through the troubleshooting end to point at the faceplate ???? One was mailed out switched out and unit still does not work ????? I have good signal ,billing ,is up to date and still does not open the gate ???? Been calling tech support with no luck the issue was pointed at the actual operator....... The operator is a brand new Liftmaster Operator with radio receiver that work to open gate, an... read more
Business response:
Dustin, I apologize for the inconvenience. We would love for the chance to make things right. Can you provide us with some account and contact details via email to marketing@cell-gate.com? Once received I escalate these details to our director of support services.
Refused to cover system under warranty. There were no power surges or lightning in the area at time of failure. System has had intermittent issue opening and closing.
Bad product. I am a contractor who has built over 12,000 homes .and developments.. Poor service on products they say built U.S.A Parts made in China assembled in America. We are professional in our field and refuse to use this product . Denny Hastings
Business response:
Denny, I appreciate your feedback. Our service to our customers is a number one priority for us. If you would be willing to give us another chance I would love to get you connected with our VP of support and one of our Sales managers so we can address any issues or concerns you have with our products. Feedback like yours helps us focus on the areas internally that need improvement.
Frequently asked questions about CellGate
How is CellGate rated?
CellGate has a 3.7 star rating with 430 reviews.
When is CellGate open?
CellGate is closed now. It will open tomorrow at 8:30 a.m.