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CellGate
- Security Systems
- Carrollton, TX
About this business
Location details
3220 Keller Springs Drive #106, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Refused to cover system under warranty. There were no power surges or lightning in the area at time of failure. System has had intermittent issue opening and closing.
Bad product. I am a contractor who has built over 12,000 homes .and developments.. Poor service on products they say built U.S.A Parts made in China assembled in America. We are professional in our field and refuse to use this product . Denny Hastings
Business response:
Denny, I appreciate your feedback. Our service to our customers is a number one priority for us. If you would be willing to give us another chance I would love to get you connected with our VP of support and one of our Sales managers so we can address any issues or concerns you have with our products. Feedback like yours helps us focus on the areas internally that need improvement.
Purchased the Cell Gate Watcman EVO 450 in August 2019. Unit never worked properly and calls and request for help were challenging at best (left on hold for very long periods of time and most voice messages never returned). In summer of 2021 unit stopped working completely; sent to Dallas as requested and box was returned two months later with note saying the unit can not be fixed and would need to be replaced at my expense. Explained it never worked properly from begining (they have a history log) and got no response other ... read more
The app is cranky, it must sign out and sign back in at least once a week.
Business response:
Dear Don, We appreciate your feedback we would like to help you sort out any issues you might be experiencing. I have opened a case on your behalf and escalated the case to our Customer Service manager. Customer Service should be reaching out to your shortly. If there is anything else I can do for you please do not hesitate to ask!
Perhaps I just got a faulty unit but my CellGate system has been terribly unreliable. And I am confident it was not the installer as they seemed quite capable. I am having the entire system replaced. It’s a piece of junk.
I have two gates but am not able to use both apps at the same time. We are having to use the telephones number notifications which defeats the purpose of having the cameras
Business response:
Edwin, We appreciate your feedback we would like to help you sort out any issues you might be experiencing. Upon speaking with our customer service manager I have found that the two devices were activated separately which is why you had to use two logins. We have gone ahead and merged the accounts into 1 account under the same login. Our customer service department will be reaching out to you momentarily to walk you through setting up notifications in the portal. If you need any assistance with anything else please do not h... read more
Frequently asked questions about CellGate
How is CellGate rated?
CellGate has a 3.7 star rating with 370 reviews.
When is CellGate open?
CellGate is open now. It will close at 5:30 p.m.