Cerritos INFINITI

marleneg24 

on DealerRater

13 years ago

Great price and great car! But they kept changing the deal. Very irritating and frustrating when they tell you something different every day. Plus, after we bought the car we called them several times for questions and they never once returned our call. They sure called us a lot when we were wanting to buy the car, but after we bought the car they didn't answer our phone calls or called us back. Bad customer service on their part. 

shannonswan 

on DealerRater

13 years ago

My car buying sexy index shot through the roof with the Infinity 25x AWD. Heated leather seats that hug my body and give my back a warm spa treatment, moon roof, XM sattelite radio, intelligent 4 wheel drive (meaning the car senses when it needs the extra oomph and automatically switches into AWD, otherwise it coasts in rear wheel drive), a personal assistant whenever I need directions, restaurant reservations, theater tickets, etc... Customer service at Cerritos Infiniti. First class, baby. All the way. Ellisa Allen, the In... read more

shiestyqt_28_03 

on DealerRater

14 years ago

I bought a 2008 G35 Infinity from there. The care overall was a good choice, but the dealer's service was horrible in the end. A sensor was broken inside the tire, and I had to take it to another dealership in TX because I was out of town. The dealership in TX told me the mechanic at Cerritos broke something while fixing the tire, but Cerritos tried to say blame it on my driving. Long story short, Cerritos paid for it after 3 months. 

Gafullerton 

on DealerRater

14 years ago

Horrible service. I went to Infinity to get the best service for my car. I had to set an appointment 3 days in advance for an oil change and when I arrived I had to wait 15 minutes before anyone even recognized I was there. Finally one service technician pointed me out to another and told him to take care of me. 2 hours later my car pulls up. Nobody reviewed any service issues just pointed to the cashier who promptly took my credit card. I read the top page of the service agreement that recommended I get new break pads (in r... read more

leahy 

on DealerRater

14 years ago

I go to this dealer only because I live in Cerritos and don't want to drive far out to other cities. This dealer's service department has very rude and unorganized staffs. Not very friendly. They have very few loan cars which is rarely given out even when it is requested. They don't really listen to your requests. You have to remind them several times when you are at the service center. 

cerritosinfinitisucks 

on DealerRater

16 years ago

Horribly incompetent and rude staff. They spend more time making excuses and telling you what they cannot or will not do for you rather than taking care of you, treating you like a valued customer. Tried booking a service appointment with them. After numerous phone calls trying to get a hold of someone, finally after 3 days manage to get a work order in. This is after calling the front desk like 10 times getting fed up and calling the incompetent service rep (Carlos) and having him tell me 2 times that he would call back, bu... read more

rodeman 

on DealerRater

18 years ago

Having recently leased a G35 (albeit from another dealer-South Bay Infiniti) I went to Cerritos Infiniti to ask if they would install my front license bracket. The lady from the service dept. said that they would, but it would cost $50. I told the lady that I had planned to have my vehicle serviced at Cerritos Infiniti because it was closer to my home. I indicated to her that her position was rather short sighted and wasn't looking at the big picture. I had planned to give Cerritos Infiniti all of my service business, but sh... read more