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Certainty Home Lending - James Ollis

5.0
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About this business

At Certainty, our mission is to treat every home loan as our own, and simplify the process through expertise, transparency, and personal attention. You will never be just a number when you work with us. Certainty has been helping homebuyers for over 20 years, with a focus on making homeownership a reality by putting people first and investing in the right technology. Our core belief is that our Certainty family is our #1 asset. We never want to lose sight of the importance of our team members or of our core values: integri... read more

Location details

12428 San Jose Blvd, Ste 2, Jacksonville, FL, 32223, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
5.041 reviews
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41
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patlarryrexrode's profile image
patlarryrexrode 
10 months ago

Purchasing a new home can be daunting. We heard about James from someone who used him for their home loan. We received preliminary loan progress the same day. He kept us in the loop the entire loan process and we signed all loan paperwork online. We would definitely use James Ollis again. 

Business response:

Thank you for taking the time to post a review. It was my pleasure to assist. Should you or any of your family/friends need assistance in the future, please let me know. 😊 

Naples, FL Mike & Ch's profile image
Naples, FL Mike & Ch 
10 months ago

James Ollis is by far the best mortgage professional that we have ever worked with. He was on top of calls and emails and quick to respond if we ever had any questions, even outside of normal business hours. James was easy to talk to and made sure we understood everything that was presented to us and provided expert guidance. We also really appreciated his honesty and transparency throughout the mortgage process. It was James who fought for and secured the best rate for us. We will certainly be recommending James to any of o... read more

Business response:

And I could absolutely say the same things about you two - responsive, organized, efficient, and easy to work with. You were on top of any request we made of you. It would most certainly be my pleasure to serve you again in the future - and any of your family and friends as well. Congratulations! 

Devon Tawnsell's profile image
Devon Tawnsell 
a year ago

James Ollis is a great Agent he was there for me every step of the way throughout my home buying process. Anytime I called he answered he was very patient and treated me as if I was his only client. I would highly recommend James! 

Business response:

Thank you my friend!!! I will always remember you. You followed suggestions and now you own a new home. Congratulations!!! 

ngklein22's profile image
ngklein22 
a year ago

James helped my husband and me refinance the mortgage on our home, but my husband handled it all with James. When I became widowed and purchased a new home I had no clue what to do and James took care of EVERYTHING!!!! I really don’t know how I would have gotten through it without him. He absolutely went above and beyond to assist me and I know it would not have gone as well with anyone else. He truly knows his business. 

Business response:

Thanks for the great review Nancy.. It was my pleasure to help you again! Should you have any family or friends who need assistance in the future, please let me know. :) 

Melissa Ramig's profile image
Melissa Ramig 
a year ago

James and his team were amazing from day one when I started looking for a home early this past year to finally closing on one at the beginning of January. They made the whole process seamless and easy. I work in the industry and deal with hundreds of lenders and James and his team surpassed all my expectations. Would recommend to my family and friends. 

Business response:

Thank you for the great review Melissa!!! You were super easy to work with and it was seamless on our side as well. I'm here whenever you or your friends or family need home financing! 

kilewis2009's profile image
kilewis2009 
a year ago

Our lender was exceptional, he was extremely knowledgeable, very, very accommodating and anxious to he helpful and hospitable. He provided excellent service, sourced great rates through great lenders. He did the heavy lifting and made the experience very user friendly for two very busy people. We really loved working with him. We trust him and call him “ one of the good guys” 

Business response:

Thank you for the great review. It was my pleasure to help you and your husband. Please send any family and friends my way if they need assistance. And I'll be here if you buy another home! 

MJB's profile image
a year ago

We spoke with James off of a Zillow recommendation early on our process, but ended up going with a local lender that was suggested by our agent. James stayed in touch throughout the process, and was extremely transparent, knowledgeable and professional. When it came within a few weeks of our closing, our other lender bungled almost everything you can bungle (filed wrong information, forgot to sign paperwork, etc). We reached back out to James, and he was overly responsive - finishing things up throughout the night. He turned... read more

Business response:

Getting things turned around quick has a lot to do with how responsive the borrower is. You were very easy to work with. It would be may pleasure to help you and your family again in the future. Happy Holidays!!! 

shontalawrence202's profile image
shontalawrence202 
a year ago

Thank you so much for all you did for me, and all your patience. You all were wonderful from the start of this process. I will always recommend you to anyone who is looking for a lender. 

Business response:

Thank you!!! You are certainly one of my most memorable customers. I had a really great time meeting you and your family at your closing. That was a blast. When you get ready for the next home I'll be here still! 

Zach Raffa's profile image
Zach Raffa 
a year ago

I would recommend James to anybody who wants to get deals done quickly and easily. He has your best interests in mind, presents information clearly and respectfully, and turns things around in record time. Definitely consider reaching out to him if you're in the market for a mortgage. 

Business response:

Thanks Zach.. It makes my job a whole lot easier when I have customers like you who respond quickly and are very organized. I look forward to helping you grow your portfolio!!! 

Frequently asked questions about Certainty Home Lending - James Ollis

How is Certainty Home Lending - James Ollis rated?

Certainty Home Lending - James Ollis has a 5 star rating with 41 reviews. 

When is Certainty Home Lending - James Ollis open?

Certainty Home Lending - James Ollis is open now. It will close at 6:00 p.m.