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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Cesar Fierro was a great communicator during this process. His customer service always went above and beyond.
Your team was prompt to get our application pushed through and quick to answer any questions we had.
Cesar and team have been fantastic to work with. I had many questions as this was my first refinance, and Cesar answered all of them with a great attitude. Thanks so much!
They were prompt in answering questions and after filling out 3 applications we got it done pretty fast and closed.
I didn't like talking with a different representative every time I called. The reps were polite, professional and knowledgeable. But I felt like I was having to explain the same requests over each time I called PENNYMAC. I did not like having to talk to a different individual every time I called.
More communication once I said ok with loan could not get help with questions sometimes no return email till next day my credit report was pulled twice which made my credit drop
Went very easy well knowledgeable
Erika, Cesar, Janet, and the title company all made the process very easy. The estimated amount of cash back was different than the actual amount we got but after it was explained we better understood why the amount changed. I enjoy working with PENNYMAC and that is why I refi’d with them.
Thanks to everyone from day one, every single expert was beyoond helpful.
Cesar Fierro has a 4.7 star rating with 313 reviews.
Cesar Fierro is closed now. It will open tomorrow at 9:00 a.m.