Chama Gaúcha Brazilian Steakhouse

4.8

Restaurants
San Antonio, TX

About this business

Restaurants Brazilian Steakhouses

Location details

18318 Sonterra Pl, San Antonio, TX, 78258, United States

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Weekday	Schedule	Status
Mon	11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m.
Tue	11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m.
Wed	11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m.
Thu	11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m.
Fri	11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:30 p.m.
Sat	2:00 p.m. to 10:00 p.m.
Sun	12:00 p.m. to 8:30 p.m.

4.821,282 reviews

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Sharon

2 months ago

The food was great, service was good. It was too loud and too busy. Overwhelmed by all the noise, movement and constantly interrupted.

Business response:

Thank you for your feedback. We're happy the food and service delivered, and we hear you that the noise and the pace of the room made it hard to settle in and enjoy the evening. We appreciate you sharing that, and we look forward to welcoming you back.

Debbie

2 months ago

This was first time in years I’ve been back. Ambiance and food was good. My big complaint was that I was using a OpenTable reward but the assistant wait staff that was covering our waitress while she went on break didn’t know how to use my reward so therefore my tab was an extra $40! I only had the salad bar while my husband had the full meal. Seemed like the salad bar had been reduced since my last visit.

Business response:

Thank you for your feedback. We're happy the ambiance and food delivered, and we're sorry about the trouble with your OpenTable reward and the extra charge that resulted. That is something we want to get right, and we'd encourage you to reach out to us directly so we can look into it. We appreciate your note on the salad bar as well, and we'll share it with our team. We look forward to welcoming you back.

Evelyn

3 months ago

The restaurant raises food prices on Father's Day, considering it a "special occasion." While it's great to see the place bustling with customers, increasing prices for such events may not be the best approach. It feels like they are taking advantage of the situation. The food and service quality remain fantastic, as always, but the pricing during this "special" occasion is definitely off-putting, especially since there isn’t a unique menu item for the day—just the regular offerings.

Mardie

3 months ago

Beautiful space, but disappointing experience for the price **The Good:** The restaurant itself is absolutely beautiful, and our experience started on a high note. We had 6:00 PM reservations, arrived a bit early, and grabbed a drink at the bar while we waited. The bar service was fantastic and by far the best part of our night. **The Bad:** Unfortunately, things went mediocre from there. When it was time to be seated, the hostess walked us around the entire restaurant only to realize our table *still* wasn't ready. We didn'... read more

Fer

4 months ago

Dont bother writing if its a special occasion as they won’t care. I had put it was my sons 10th birthday. And asked if they could bring a birthday dessert, instead offered him more meat???? While other birthdays around us were been celebrated. And they charged me adult pricing for him, I was fed up by then so just paid as is. Will not be back!

Ashley

5 months ago

We’ve been customers at Chama for years. On our most recent visit we noticed a big decline in the quality of their meat. The lower end cuts of meat came around more frequently than the higher quality cuts and the temperature of the meat was either rare or very fatty. I had a whole pile of fat trimmings from the evening on my plate. I also wish they would incorporate better sides other than starches and carbohydrates (all sides are fried potatoes, mashed potatoes, cheese bread, or fried plantains). But I recognize those are t... read more

Business response:

Thank you for your continued support over the years and for sharing your honest feedback. We’re truly sorry to hear this visit did not meet the standards you’ve come to expect from us. We appreciate your comments regarding the meat selection and overall experience.

Anh

6 months ago

Customer service was not like before anymore. The meat doesn’t come around as much. We constantly asking for bread and other sides. Dirty Plates doesn’t get taking away so we ha e room for new plates.

Business response:

Thank you for taking the time to share your feedback. We’re very sorry to hear your recent experience did not reflect the level of attentive service you had come to expect from us.These details are an important part of the experience, and we regret that we fell short during your visit. We truly appreciate your honesty and hope to have the opportunity to provide you with the level of service Chama Gaúcha is known for on a future visit.

Ayrton

7 months ago

Valentine’s Day dinner was honestly just average for us. We arrived about 15 minutes early for our reservation but still weren’t seated until roughly 20 minutes after the reserved time. The host also came across pretty rude, which set the tone in a bad way right from the start. The food itself was okay but disappointing considering the hype. The steak and several items tasted overly salty, and the salad bar had no fruit options at all, which was surprising for a nicer dinner experience. Overall it didn’t live up to expectati... read more

Business response:

Thank you for sharing your experience. We understand how important Valentine’s Day reservations are, and we regret that the seating delay and initial interaction set the wrong tone for the evening. We appreciate you taking the time to provide honest feedback.

Brianna

8 months ago

The food is always amazing when I eat at chama gaucha. The service is usually great too, but this past visit we felt rushed the entire time we were dining. Finally when it was time to pay, we waited about 30 minutes just to have our check picked up by a waiter and had to actually ask a manager for my card back because it had been another almost 15 minutes just waiting for that. It was disappointing because we only got to Chama gaucha for special occasions.

Business response:

Thank you for your feedback. We’re sorry to hear your visit felt rushed and that there were delays with your check, especially during a special occasion. We appreciate you bringing this to our attention.